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Losing connection lately, and no caller ID??

It has been working fine for a while now- but everytime someone uses the phone it loses a connection- and when someone calls we no longer have caller ID?? Any help is much appreciated
Kimberly

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  • kimberlynbil Oct 24, 2008

    Actually we do have a 5.8 now- we hooked up some other phones a few weeks ago and the problem started since then- I have since gotten rid of the other phones but still have the problem still is there- which it wasn't before the other phone addition- but the original phone is doing the same thing now-
    I don't know what is wrong- I mean before it had been fine- now I have to unhook the router for the caller ID to work- and I have to unhook it to get a clear channel on our phone now- and if someone calls we lose internet connection. :(


  • kimberlynbil Oct 26, 2008

    Thank you- that worked- I totally forgot about the filters- one was plugged up but the one for the other phone wasn't- I don't know why us hooking up the other phones threw it off but it surely did-

    Thanks so much- I appreciate it :)

    Kimberly

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Hello Kimberlynbil,

You actually have two problems here, one can be solved (but it's hard) the other might not be able to be solved at all.

First the hard (cost wise) to solve problem: Caller ID
What you can do is get a wireless phone that works in the 5 GHz range.

Now for the second problem which is why I suggested the solution to the second problem: Router cuts off phone and phone cuts off router.

This occurs because the router (wireless) and the phone wireless are using the same frequency spectrum 2.4 - 2.5 GHz. when the phone tries to communicate with the hand set the router sees this as an interference and ups its power slightly and this drops the phone call on the first ring which consequentially is the ring on which the data for caller id travels. once the phone senses the interference from the router it up is power slightly and then "steps on the router's transmission cutting off your wireless connection to your PC. So the phone and the computer are off line until one of them stops transmitting.

I hope this helps,

Shuttle83

Posted on Oct 24, 2008

  • Henry McKelvey
    Henry McKelvey Oct 26, 2008

    Hello kimberlynbll, I have a question? Do you by any chance have DSL or cable modem as your Internet connection. If you have DSL are you using the filters on your phone, if not try to use one, if you have cable modem ignore the above suggestion.

    If possible can you give me the layout of to connectivity of your setup for example here is mine For both DSL and Cable modem:

    Wall jack DSL connection-------------DSL Modem-------------Network switcher port1----------router

    Wall jack cable TV-------splitter-------Cable Modem----------Network switcher port 2----------router

    This setup allows me to switch in between DSL and Cable for internet connectivity.

    If you have DSL you have to make sure that any phones connected to the line containing DSL have the line filters that came with your DSL package installed.

    I hope this helps,

    Thank you,


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