Question about Brother IntelliFAX 4100 Laser Fax

12 Answers

Black lines printing down the right side of the page

Everytime we send a fax the recieving end gets a black line down the right side of the page. I tried cleaning the scanner but it didnt help. Does anyone know a way to solve this problem. I coudlnt figure out how I was soposed to install drivers or any of that to it because its not hooked up to a computer. any help would be much apreciated

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  • Anonymous Nov 16, 2007

    Black line from top to bottom on left side of page after it is faxed, or if

    I take a copy. How do I clean this? Is it coming from a dirty roller?

  • mdrn Dec 10, 2007

    every fax i send has 2 black lines down the right side of page

  • Anonymous Jan 04, 2008

    Dark line down the middle of copies.

  • imtaur Feb 19, 2008

    same machine, same problem.

  • rhenry31 Dec 22, 2008

    I have the same problem. How can I clean it? I replaced the drum and toner and its still there. I tried cleaning the little strip of glass but its still there. Any ideas?

  • cornpalace Feb 06, 2009

    I have the same problem but the only time it is printing the 1/2 inch black line down the right margin is when we send something to it and use it as a printer....so can't be the scanner glass......any suggestions

  • Anonymous Apr 08, 2009

    me too. I have a brother MFC7420

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We had the same problem on outgoing faxes or copies, but not on "Help" pages printed from the device, or on incoming faxes. That made us suspect first the scanning glass had dirt or white-out on it - but even after we cleaned the bits of dirt from it, we still had black lines. So next we suspected the scanner lamp. To test it, we started a copy and in the middle of its pulling a page through the ADF, we popped open the ADF a bit to see there was a section of the scanner lamp burned out when it lit up. It matched our black line perfectly.

At the suggestion of a FixYa member, we purchased a Brother CIS Unit, part #LE7949001 from Vance Baldwin Electronics and followed the advice of another FixYa member on replacing the CIS unit. We have a full light on the scanner lamp now, with no black stripes or lines on the outgoing faxes or copies. Thank you FixYa for this forum, and thank you to those who share their knowledge with the rest of us.

Posted on Jan 12, 2009

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There may be something on your scanner lense. Make a copy of blank sheet of paper and determine if there is line on copies also. If there is line take a soft cloth and rubbing alcohol and clean the area where you are getting a line. Make a copy again and determine if the line clears at all. If the line gets better keep cleaning the scanner. If the line does not improve then put the machine in the Maintenance MODE. Unplug the power cord. Put your finger on the menu key first and then plug the unit back up until the machine says Maintenance. The unit will beep and all of the lights will flash. Let the menu key go and press 82 and the unit will say machine error. There will be a number, if it says 00 there is no error. Press stop and then press 55, the machine will " say scanner area set" this will reset your scanner.If the machine says scanner error, there is a problem with your scanner and it will need to be serviced. To exit out of maintenance press stop and then 99, Try making copies again and verify any improvement.

Posted on Oct 04, 2007

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Way to check this is first open the ADF, clean the clear lens for the scanner. If nothing found it may be the "CIS" that is the white bar withe the clear window - the tiny little LEDs go bad, if you rub them they will actually fall off. Anyway with the ADF open, lift up on the lever that tells the machine you have an original in the ADF then hit copy. The CIS lamps will light up (green) and you can see if one or more are dead or flickering. If so you need a new CIS which for the iFax 4100, 4750e, 5750e and MFC-8220 and MFC-8500 is LE7949001 and is available from $70 to $150 depending on the vendor. To replace you open the ADF, spread the catches at the back to remove the panel. Once out of the way you lift the catch at the right side of the CIS just enough to allow you to slide the CIS to the right and be able to lift the left side of the CIS. Disconnect the cable then install the new one and put the ADF panel back in place (carefully so you don't break anything).

Posted on Feb 14, 2011

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One of the leds in the scanner led array is burned out.

Posted on Aug 06, 2006

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Although I am not familar with your exact machine, this problem is almost always caused by a dirty machine. Often times someone will use White Out corrective flued on a document and then fax it. The white out can flake off and get stuck to the imaging lens strip. You should be able to easily open your machine and clean it.

Posted on Aug 06, 2006

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Open the top cover tap on the scanner glass a few times....i had the same problem, and tappig the glass fixed it on Intellifax 4100

Posted on Feb 04, 2010

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Here is a black stripe fix suggestion from Brother when replacing the toner cartridge for their HL2240 Laser Printer: Routine Maintenance h Clean the primary corona wire inside the drum unit by gently sliding the green tab from right to left and left to right several times. 4 1 Note Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. i Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Note DO NOT turn off the machine's power switch or open the front cover until the Ready LED lights up. 74"

Posted on Aug 26, 2012

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Dirty mirrors problem open yor machine from th bak side ( metal sheet)and carfully clean the mirrors . do not open the two scrows holding the board behind the lense. clean only the merrors and the glass under the document feeding unit if not fixed send me mail

Posted on Sep 06, 2007

Open the cover door, remove drum--seperate toner cartridge from drum and wipe out roler on bottom of toner cartride with a cloth and do the same on the roller on the drum.

Posted on Apr 19, 2007

Guys,this is easy. Look at your mirror where is line came from does the line on the mirror or you have line on your face. Remember, clean is best resolution.

Posted on Mar 02, 2007

Check to see if thiere is toner spill inside the machine, often that will print black to the sender or there is dried white out on the scanner glass. Take a can of air and blow out the inside of the machine. Lastly, it could be on the drum, have you changed the drum lately.

Posted on Feb 13, 2007

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This may seem like a stupid answer but have you checked that the document is centered when sending, if the document is off to one side you will get the black line on the other side.

or check that the glass is clean and the white strip above the glass is clean as this is the machines white reference to set shading. if you have white out on the glass some spirits on a clean cloth will work.

Posted on Oct 10, 2007

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Posted on Jan 02, 2017

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SOURCE: brother FAX T74 problem sends black page, copies black page

hello it sounds like you need to have the scannetr replaced

Posted on Jan 17, 2009

SOURCE: black line going down the middle of the page

lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

Posted on Mar 06, 2009

greg_margo
  • 1959 Answers

SOURCE: Brother Intellifax 1" black line on right in send & copy modes

The most common cause of your problem is debris in the paper feeder. To fix this, lift up the feeder panel and clean out the feeder channel. Sometimes loose dirt or a scrap of paper will find its way in front of the scanner lens. A can of compressed air will usually do the trick here unless it's a smudge of some sort in which case it will need to be cleaned directly with a soft cloth.

Posted on Nov 16, 2009

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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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