Question about Canon imageRUNNER 5020i Copier

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Canon imagerunner 5020i paper jams

My copier has been jamming all the time and it sounds like **** when its running, was wondering if it was something that has been known to go bad on these machines. any help would be great. thanks

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  • tgodliquor Oct 25, 2008

    Its right where the paper comes out of the machine, not sure where or what it is called. I was thinking it might be a broken tooth on one of the gears, but not sure which one. who knows when its been serviced and not sure on the brand of toner, I inherited this problem (started a new job and they asked if I could fix it) Thanks for all your input though I really do appreciate it. I'll check all the stuff u said. as for the service from a tech, don't know if that has ever happened and I can tell ya it won't happen for a while cause THEY'RE TOO CHEAP!! Thanks again



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Where exactly is the paper jamming in the unit? It would be helpful to know if it is at the paper feed units or within the imaging section of the unit or within the fusing and exit sections.

Many times paper feed problems can be caused by a faulty feed roller or roller bearing that is worn. Also have you tried other suppliers of paper for the unit? Are you using genuine Canon components (drum, toner, etc) or are you using 3rd party brands of materials?

It is quite possible that the unit has a gear with a broken tooth that is causing the noise. Without actually seeing the unit with my own eyes it is hard to say. When was the unit last serviced by a factory trained service tech?



Posted on Oct 23, 2008

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