Question about GE PSC23SGR Stainless Steel Side by Side Refrigerator

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GE PSC23SGRD Ice / Water Dispenser Not Working


I have read several issues with the GE side by side refrigerators, however I have not found my exact issue.

My refrigerator will not dispense ice but it makes ice fine. When I select ice, and try to dispense it, the ice light goes out and nothing happens. I can hear the relay closing when I push on the dispenser.

When I select water it will work one the first attempt sometimes. Most of the time the water light will go out, I hear the pump kick on, and no water. Normally if I keep trying it will finally keep the water light on and dispense water. Sometimes the door light will dim or go out as well.

So it does no sound like a frozen line, but I am not sure if it's the front board, rear mother board, wiring, plugs, etc.....

The unit is 2 1/2 years old and was included in my $10,000 GE profile appliance package which is a POS. My dishwasher also has issues but that's a different story!

Any help would be appreciated as my wife has had it with the refrigerator. She makes several bottles each day for our infant and it always seems to give her problems.


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  • Twobagone Nov 09, 2008

    I am having the exact same problem. i replaced the motor crusher......thought it was it, nothing.

  • liam3663 Mar 12, 2009

    I have the exact same model and experiencing the same problem, dispenser lights are working, and you can hear the switch (not sure if it's a relay) when you press the lever in to get ice or water - but nothing happens.  It's been hit and miss the last couple of days and today it hasn't worked at all.

    My water filter is due for a change -we live in a remote area and one is on order, but I can't believe this would have anything to do with these symptoms.  

    About 2 weeks ago I emptied out the ice bin to clean it out, apart from that the dispensers have been used on a regular basis without incident.

  • Anonymous May 07, 2009

    I have the same model, experiencing the same problem. I have read on other boards that it is due to a bad motherboard. I am going to purchase one today and see if it fixes the problem.



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Posted on Jan 02, 2017

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SOURCE: GE Profile Refrigerator Ice/Water dispenser not working

I had the same problem with my GE Profile Arctica model #PSC23SGRD. The ice dispenser stopped working completely (although the freezer still made ice okay) and the water dispenser started to work intermittently.
I had read that either the circuit board in the front (behind the ice and water buttons) could fail or the main "mother" board in the back could fail. First I checked the one in the front for any visible signs of failure but it looked fine. Then I checked the board in the back (lower freezer side). Right away I could smell the distinct smell of blown capacitors so I looked for the matching visual evidence. Sure enough there were two "bulging" caps near the top right side of the board. I decided I would try and replace them myself and hope for the best so I went ahead and bought two new replacements from my local Fry's. BTW, the capacitors were 470 micro Farads @ 25 volts. They should be rated to at least 105 degrees. Cost was $1.50 each.
Next I removed the board from the fridge. First unplug the fridge. The board is on the back of the fridge near the bottom of the freezer side. There is a panel cover with a dozen or so screws holding it. One screw holds down a ground wire so keep note of that. Remove the panel and you will see a large circuit board with about 7 wire harnesses attached to it. Note were each one goes and its orientation before removing them! Each harness has a slip lock connector that is impossible to remove from the board without breaking the clip that locks it down to the board. Don't worry about breaking those clips, I think GE does this on purpose to determine if the board has been tampered with or not. Anyway, remove all of the wire harnesses. Don't bother removing the two ground wires from the board, just keep them on. The board itself is mounted to the fridge with small pastic posts that click through holes in the board. These are easy to slip off if you pinch the top of the post before pulling out the board. Once the board is out, it is time to replace those caps.
Now the fun begins. Time for a little soldering. First you must remove the old caps by desoldering them and plucking them out. Please note the cathode side of the old caps before removing them b/c the orientation matters! Once they are out, solder in the new ones. This whole process shouldn't take too long, maybe 20 minutes?
Now the moment of truth. Put the board back into the fridge and put all the wire harnesses back where they go. Reattach the panel (make sure the ground wire is screwed down). Plug in the fridge. Cross fingers.
I hope this works for you. I worked for me and only cost a few bucks instead of the cost of a new motherboard and service call!

Posted on Dec 30, 2010

  • 1 Answer

SOURCE: GE Profile Refrigerator Ice/Water dispenser not working

Had the same problem. Pressed button heard a click, saw zeroes flash, then nothing. After some online search I found and solved the problem. Corrosion and condensation on the connector plug attached to the wire at the bottom of the freezer door. Remove plastic grill, pull out wire from under box. You'll find a plastic connector and possibly wet or corroded wiring. CUT POWER TO FRIDGE OFF FIRST. I cut away the white plastic connector then stripped and tied the wires together with wire caps. Taped them up too. Note which wire goes to which first. Mine was blue to blue, black to black, and red to white. Problem solved.

Posted on Sep 04, 2012

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Ge psc23ng no ice

Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement. Search Over 2 1 Million Appliance Parts

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Out of oreder. very appeciated to have the exact address of ge workshop in jakarta, indonesia

GE Profile Side by Side Refrigerator Reviews The one thing to keep in mind when reading any refrigerator reviews is you will always see more negative reviews written than positive. Sadly this is due to the fact that someone happy with their fridge wouldn't be online to write about it, let alone consider it at all. Here's some of the refrigerator issues/problems we've heard in our reviews:
  1. Water Leaks: These have been found in the produce drawer as well as around the water dispenser and ended up causing both the water dispenser as well as the main drain to stop working.
  2. Motherboard Issues: Quite often we've heard about motherboards not working and burning out. The outcome tends to be temperature fluctuations in the fridge as well as very costly repair bills.
    Typically this problems only happens once in the lifetime of a fridge if at all though we have heard from one person who had to change their motherboard 3 times in 4 years of owning their GE Profile side by side.
  3. Ice Maker Problems: Either it didn't work or the ice went all over the freezer and kitchen floor
  4. Door Alignment: This was not a function issue but something more aesthetic
  5. Repeated Service Calls: We've heard from many people who needed more than one visit to get the fridge

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My ice maker is working fine. My ice dispenser is working fine, There is no water from the water dispenser. When I push the button, I hear a click but no water.

I had this same issue with my GE refrigerator and figured out it is a common problem with these units. The water line freezes up near the dispenser panel. Fortunately, GE has an inexpensive solution, a water line heater, that fixes the problem with little work. Check out my blog post on my ge refrigerator water dispenser not working for complete details.

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check to make sure there is water or ice in your ice maker tray. If none then problem is usually a water supply issue to the ice maker. Behind the frig are the water supply inlet valves. One is for the water dispenser in the door. THe other is for the ice maker. However when one goes bad they both are replaced as one unit. Also Check position of fingers in ice maker. If not in a vertical position then try to reset the ice maker unit and worse comes to worse, replace it with a new one.

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Sounds like a switch issue. Suggest obtain a volt/ohm meter and test the switches and circuits for shorts.
Be careful when working with electricity.

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Psc23sgrd ss ice/water dispenser not working

It is possible. When you put hit your glass against the paddle to you hear the switch click? And can you still select between water, cubed, and crushed ice? Also does the light by your glass come on when you but your glass against the paddle?

When you put your glass on the paddle it pushes in a microswitch. That microswitch will power the light if it is working and also sends power to the board you are talking about to dispense ice or water depending on what you have selected.

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