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Hi! I bought the software "System Mechanic Professionnel 8". In the box, there was no CD "Drive Medic". It's missing! Please, send it to me at the adress: Jean-Jacques Dion 3089 Bossuet st Montreal, Quebec H1N 2S7 Canada. Thank you!

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We have no control to the vendor of your software's CD, please contact your vendor immediately.


Posted on Oct 22, 2008


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Posted on Jan 02, 2017


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Try this fix from Microsoft. Scroll down to your operating system, read carefully as it means going in to the registry.

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Drive medic starts but hangs with please wait message when trying to recover inaccessible disk

It is due to administrative privilege issue. Make sure you have the administrator privilege when you run the software. Else, while trying to scan the inaccessibe files user access control will prevent the software from scanning those files which can cause the scan to get stuck.

Any doubts you can get the help of a certified technician through the website:

Toll Free: 877 407 9229

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I just bought system mechanic for the drive medic emergency rescue. problem is that it loads and first screen i can click enter to go to next screen which shows my hardisk but my mouse will not work and i...

I ran into the exact same problem. After searching through the iolo website
I found a very short and buried confirmation that iolo drive medic does NOT work IF your system is 64 bit. Thank you iolo for being so upfront on the advertisemnt on your iolo System Mechanic Professional retail box. Truly professional of you guys.

Mar 17, 2011 | Iolo Technologies System Mechanic: Windows

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Hi im trying to install windows 7 on my aspire 4715z, as im starting to start the instalation when an error appear "a required cd/dvd drive device is missing. if you have a driver floppy disk, cd,...

Hi there !

Your windows operating dvd installer is damage. It just the CD/DVDROM drive cannot read your DVD installer because it have too many scatches in your DVD. Just get new OS dvd installer and repair your windows 7 operating system or reinstall the operating system.

Jan 26, 2011 | Computers & Internet

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I cant see my dvd/cd drive in"my computer" wndow, but it is visible in "device manager"

These are the steps to resolve the issue for the cd/dvd icon missing in the My computer.

Step 1: Please perform manual registry set up by following the below steps:

Please make a full backup of your registry files, particularly user.dat, system.dat, and policy.pol. If you make any incorrect entries, the backed-up registry files can be used to replace the corrupted registry entries.

Follow these steps to backup registry:

1. Click Start, select Run. In the "Open" field type REGEDIT
2. Click OK and click "File" in the menu bar
3. Click "Export" from the drop down menu this will open a new box
4. Click the down arrow beside "Save In" and select "Local Disk (C:)"
5. In the File Name field type BACKUP.REG Verify that under the "Export Range", that the radio button is beside "All"
6. Click Save.

Now make the following changes in registry:

1. Click Start and click Run(XP) or type Click Start and type regedit in search then hit enter(vista, Windows 7).
2. In the Open box, type regedit and click OK.
3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
4. Click the plus (+) sign beside System.
5. Click the plus (+) sign beside Current Control Set.
6. Click the plus (+) sign beside Control.
7. Click the plus (+) sign beside Class.
8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
9. On the File menu, click Export.
10. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
11. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
12. When you are prompted to confirm the deletion, click Yes.

NOTE: If this data type is missing, continue to the next

13. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
14. When you are prompted to confirm the deletion, click Yes.
15. Quit the Registry Editor.

Step 2: Please uninstall the CD/DVD drive form Device Manager :

1. Click Start and select Control Panel.

2. Double-click the system icon. If the System icon is not found directly under Control Panel, click the Performance and Maintenance icon and then click the System icon.
3. The System properties Window opens. You can open the System Properties window directly by pressing the Windows key and Pause/Break key simultaneously.
4. Click the Hardware tab and then click the Device Manager button.
5. Click the plus (+) sign next to the DVD/CD-ROM drives .
6. Right-click the driver listed under this Category and select Uninstall. In the Confirm Device Removal dialog box, click OK.
7. Repeat step 6 until all entries under the device category are deleted.
8. Restart the computer.

After the notebook is restarted it automatically detects the drive and the drivers are installed.



Oct 28, 2010 | HP (dc197x) CD-RW/DVD-ROM Combo Drive

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The CD Rom of my Acer Aspire 4520 laptop has stopped functioning. The CD Rom icon is missing under ?Computer? as well as device manager. The CD Rom can only be ejected when I just start up my laptop and it...


It happens when the Software that is not Windows Vista capable (such as printer software, CD burning software, and games) may have modified the registry to cause the optical drive to not function.

Please follow the steps below:

1.From the Windows Vista default Start menu, point to All Programs, Accessories, and then clickRun.
2.In the Run dialog box, type: Regedit. Click OK.
3.In the User Account Control dialog box, click Continue.
4.In the Registry Editor window, locate and then click to select the following registry subkey:HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
5.From the File menu, click Export.
6.In the File name dialog box, type: Savedkey, and then click Save.
7.Click the REG_MULTI_SZ data type UpperFilters file, and then from the Edit menu, clickDelete. When you are prompted to confirm the deletion, click Yes.
8.Click the REG_MULTI_SZ data type LowerFilters file, and then from the Edit menu, clickDelete. When you are prompted to confirm the deletion, click Yes.
9.In the Registry Editor window, from the File menu, click Exit.
10.Shut down Windows® and restart the computer.

Thanks and regards,


Sep 24, 2010 | Acer Aspire 4520-5582 Notebook

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I need a boot sector cd repair (program) how ever i have no OS operating system to open it, do you know any that runs on boot up selection method?

Another hard drive with a compatible working system would help!!! Even if your hard drive has gone bad, you mite be able to make copies of files you want to keep from a second computer.System mechanic from iolo products has a trial, (30,days),that will give you the option to make a boot disk that has a drive medic program that might help you.I think on that same program you have the option for (1),complete wipe ...NOTE I AM JUST A LEARNER ,YOU WOULD DO WELL TO LISTEN TO THOSE MORE IN TUNE ...THANK YOU AND GOOD LUCK.

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