Question about Konica Minolta bizhub C351 All-In-One Laser Printer
All other features work just fine, but when we try scanning to PDF we get this error message "Job has been done improperly, check the log" Please advise
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Posted on Jan 02, 2017
SOURCE: SMB Scanning to a Macintosh
I don't know if SMB for a Mac is supported on Bizhubs. I know it works with Microsoft workgroups. The only other way to get around it is to scan to e-mail. Then retrieve the e-mail from a Mac.
Posted on Oct 19, 2008
Ok, fist, which OS have you on your PC/MAC ?
if it is a PC with win XP ONLY (Vista, sometimes it does have some problems with the Share folders ...)
on your PC : (someoperations should be done by an IT engineer)
0. change the IP address from your PC to a fixed one (never DHCP on the computer for scanning from a copier !!!) (e.g. 192.168.1.100)
1. Create a user SMB with pass SMB (easy to remember - an IT engineer can change it, and then will have to read and follow these following steps to adapt it to the new user)
2. create a folder named SCAN
3. share the folder SCAN, and verify that all users have totalcontrol on the folder scan (right click on SCAN, Tab share/security, TOTAL CONTROL must be check for SMB user ...)
4. from another computer (if you have one), try to go on your IP with the folder, by connecting on this address with SMB suer, and SMB pass (=SMB !!) (e.g. //192.168.1.100/SCAN in the explorer of windows, and whe Windows asking you a user, type SMB, and pass SMB - if it is correct, normally, you'll done !
on the copier:
in utility/counter/register 1 touch/Adress book, scan, SMB, create your touche (i don t know the word in english - im a little frenchie :-) ) which will be called, SCAN SMB for example
USER : SMB
PASS : SMB
PATH : SCAN
ADRESS of the server : 192.168.1.100
I m telling you all this by reading in my mind, it s too late to be at work :-) but it may work now !!
Posted on Jan 06, 2009
I had this problem when sending to mail account.
This can also be changed for ftp/smb.
So maby this is the answer to you problem.
Solution: Extend the time-out from 90 to 300 seconds
Goto the setting of the machine (http://<ip>) and login with Administrator account.
On the page Network click on Email/SMTP.
Change the Time-Out setting to 300 seconds.
Posted on Mar 18, 2009
SOURCE: Bizhub c350 will not scan to hdd
Easiest way is to change to SMB scanning which will give you direct scanning to PC or server. Create a new address in the machines address tab in the browser add the (must be a fixed) ip address of the machine it is going to with the folder name, user name and password and it will work a treat.
Posted on Jun 25, 2009
The first thing to try is to restart the Bizhub. Power switch for that is located behind the front panel where the toner cartidges are. Not the switch to the side of the operation panel.
If that doesn't work, you need to check the job history. Press details, there will be a description of the error.
Server Connect Error: The Bizhub cannot find your computer.
Things to check:
Firewall, ports that need to be open are TCP 139, 445, UDP 137, 138
Netbois resolution not working, try using your PC's IP address instead.
If using Host Name to resolve, try Host name in uppercase.
Folder Not Found:
Check to make sure you are using the correct share name. Not necessarily would be sd.
Need to use a Username/Password which is an active account which has priveledge for the shared directory. If on a domain, use a domain authentication string for the username (firstname.lastname@example.org) If on a workgroup, \\COMPUTERNAME\Username If your password rotates every 60-90 days, could be that all you need to do is update the Bizhub with that information.
Posted on Aug 05, 2009
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