New color cartridge won't print

First visit our Epson support page to ensure you covered : http://inkjet411.com/?page_id=1939

Since the Epson PRINTHEAD is not removable, then it is suggested you take a damp cloth and repeatedly blot/saturate the respective color ink port with water (distilled water is recommended):

1. Remove suspect ink cartridge (or cartridges).
2. Place a paper towel under the PRINTHEAD assembly.
3. You'll see a round mesh ink port where ink flows into the PRINTHEAD.
4. Thoroughly dampen the ink port with 0.5 to 1 teaspoon of distilled water (use an eye-dropper or similar, pour or drip directly into ink port).
5. Reinstall ink cartridge(s).
6. Activate the 'Clean Printhead' routine once or twice to see if the respective color(s) have recovered.

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

INK PROBLEM
Inkjet printers need to be used frequently to prevent inkdrying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer thanreplace the print head.

If it copies ok, then the issue is either the way it is cabled to computer or the print driver software settings on pc.... How is it connected via USB? Check port and correct driver is in windows/control panel/printers. Reinstall.

You could try to remove and reinstall your color cartridge again.Do a Clean Cartridges cycle.Then do an Align Cartridges cycle.

Some printer software that detect ink levels won't recognize a cartridge that's been refilled. They treat the cartridge as empty although you've filled them with ink. You can try removing the HP software that pertains to the printing functions only (not the scanner abilities). You can also do a Power reset. Remove the printer cartridges, turn off the power, remove both the Power cord and USB cord (if applicable) for 10 minutes. After reconnecting the USB and power cords, install the cartridges as you normally would. The printer should treat them as new.

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

Thank you for using Fixya

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

Thank you for using Fixya

The problem is not with the ink-cartridges. You've proved that, by swapping BLACK cartridges.

The problem is that the ink-jets that spray the BLACK ink onto the paper are clogged.
Thus, no BLACK ink reaches the paper.

Open the HP Printing Assistant, and open Utilities, and run a few "print-head-cleaning" cycles, to try to unclog the print-head.

Hi,
I have a similar HP Color Printer on my desk. I think that your printer is set to PRINT IN GRAY SCALE
- Go to Control Panel
- Open 'Printer & Faxes'
- Right Click the Printer and choose 'Printing Preferences
- Go to Color and un-check 'Print in Gray scale as shown below: -



Hope it helps! Good Luck! Thanks for using Fixya!
CreativeTECH

Hello,

Try this procedure:
1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com