Question about HP PSC 1315 All-In-One InkJet Printer

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SCANNING I AM UNABLE SCAN FROM MY OFFICEJET 7310xi TO MY COMPUTER.

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  • Mark Lou Surmeon
    Mark Lou Surmeon May 11, 2010

    what would happen when you try to scan?

    have you already installed the software for your printer?

    have you tried using either HP Director or Hp Solution Center

  • Mike S
    Mike S May 11, 2010

    if you have all the software installed

    Check the Firewall of your PC, allow HP Scaning exception if possible.

    What type of computer are you using? PC, Mac, Linux?

    Is this installed as Twain or using an FTP port?

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Posted on Oct 28, 2008

  • oeta Oct 28, 2008

    free software downlod

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1 Answer

Scanning


Hi,

There could be a communication problem between the All-In-One and the PC.

1. Check bi directional communication:
=============================

Scan from WIA:

For Windows 2000/Me/98
To isolate the issue I suggest you to try scanning from Imaging for Windows which will scan from the all-in-one product using TWAIN software instead of the HP software.

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click Programs then Click Accessories then Click Imaging.
3.From the Imaging application, click File, and then click Select Device.
4.Select the HP all-in-one device from the TWAIN source list.
5.Click File, and then Acquire Image.


For XP:
1. Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2. Click Start.
3. Click All Programs.
4. Click Accessories.
5. Click Scanner and Camera Wizard.
6. Follow the Scanner and Camera Wizard instructions to scan images to the computer.

For Vista:
Scanning with Paint
1)Click Start(Windows LOGO ) on your computer
2)Click All Programs.
3)Click Accessories.
4)Click Paint.
5)Click File and then click From Scanner or Camera.
6)Click Scan

Scanning with Windows Fax and Scanning
NOTE: This feature works only with Windows Vista Ultimate, Windows Vista Business, and Windows Vista Enterprise.
Click Start(Windows LOGO ) on your computer
Click All Programs.
Click Windows Fax and Scanning.
Click New Scan.
Click File and then click Scan.

Scanning with Windows Photo Gallery
Click Start(Windows LOGO ) on your computer
Click All Programs.
Click Windows Photo Gallery.
Click File and then click Import From Scanner or Camera.
Click Import.
Click Scan.
If you are unable to scan using the above methods, please proceed to the next step:

2. Check USB cable.

3. Uninstall and reinstall th All-In-One software:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=90792&lc=en&cc=us&dlc=en&lang=en&cc=us


If the issue still persists please post back so that i can assist you further.

Thank you

Pradeep Paul.

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HP Officejet 7310xi All-in-one Scanner feature doesn't work


Dear WPEARL ,
you have to re-install the driver for your Officejet.Its A driver's problem . maybe your Scanner driver's file is wanished or crroupt.

Cheerup and Be Happy Always

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1 Answer

HP Officejet & Vista compatability


Hi,

Have you tried to use HP SOlution Center when scanning and save the scanned document to .pdf? try this solution.

Note: HP Director and HP Solution Center has more likely the same settings

CLICK HERE TO VIEW: DOCUMENT

Thank you so much.

adonscott

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