Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Will not auto detect incoming faxes

My HP Office Jet 6110 All in One Printer will not auto detect incomng faxes. I have the auto answer button on but it does no good. I have to go in and change the number of rings to detect from my usual setting of 6 to 4. Then after the fax comes in I have to change it back to 6. My seperate answering machine is set at detecing a call at 4. It has been this way since I bought it. I have reviewed the manuel several times to recheck the settings but it does not help or address this problem. Can anyone help me? Thanks!

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  • 5 more comments 
  • Bernice Hylton Aug 04, 2006

    This is the most and the most helpful information that I have recieved. Thank you for sharing your knowledge with a 53 year old grandma that tries to stay current. You made a differance!

  • Anonymous Nov 09, 2007



  • herbarb24 Nov 14, 2007

    My HP OfficeJet 6110 All-In-One InkJet Printer has stopped receiving faxes. It is on a dedicated line set at two (2) rings. It does not recognize the incoming fax calls but will ring five timesand go dead. Regular phone calls to that number will ring in and if not answered, will go intomy voice mail. The ohone company has checked the line and insists the trouble is in the printer.

  • Anonymous Jan 08, 2008

    my hp dosent send and receie faxes

  • Anonymous Jan 30, 2008

    I have the same problem with my HP6110xi. I can receive a fax if I push the auto answer button when the distinctive double ring is coming in. The Auto Answer light is normally on. Hope this makes sense. Thanks for you help

  • WilliamT Mar 28, 2008

    I have a HP 6110xi printer that has stopped receiving faxes. It will send faxes just fine; but for some reason the incoming feature has stopped functioning. Nothing has changed in my setup nor is there anything else connected to the phone line that wasn't there when the receive was working. I checked the HP troubleshooting page; but as I am running Windows 98 there is no longer any support for my configuration. Anyone else in the same boat?

  • Anonymous Apr 11, 2008

    My printer will not receive incoming faxes. However, I am able to send faxes.




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Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. The fax machine doesn't receive or send a fax and prints an error report (bpu02549). Faxes cannot be received but they can be sent . Faxes cannot be sent but they can be received . Faxes fail intermittently or with only one fax number . Faxes cannot be sent or received or you're not sure of the problem . Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products. Visit the HP Support and Drivers Home page . Select Download drivers and software. Type in your model number (HP PSC 2210xi for example). Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models. On the software download page, select your Windows version. Locate and select the firmware update. Follow the directions to download and install the update. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072). If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.

Posted on Aug 02, 2006


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Related Questions:

1 Answer

How seup fax ring

Before selecting the ring to answer, under stand what it is..
Press Menu button, scroll to fax set up with help of arrow keys, press ok button, scroll to answering mode. Select desired "auto, manual, fax & tele/fax.
What are these?
Auto: Auto aromatically tele mode will coverts in to fax mode irrespective of selected ring count. suppose if ring count selected as 4, printer will ring 4 times then stops ringing & converts in to fax mode. It doesn't matter whether it's telephone or fax.
Manual: Printer always telephone mode. To convert in to fax mode, need to press fax button while ringing.
Tele/Fax: Printer detects the incoming call type as tele(analog)or fax(digital) accordingly its will act. If its fax , line converts in fax mode with out any ring(silent detection), prints the received fax.If its telephone,printer rings as tele phone.
* In auto mode only you need to select desired ring to answer(2-6 rings)
There fore first you need to select "auto"mode, then scroll to ring to answer, press ok then select desired ring count, press ok to confirm..

Aug 23, 2014 | HP LaserJet 3050 All-In-One Printer

1 Answer

When someone is trying to send a fax to me it just rings, and won't receive the fax HP OfficeJet 6110 All-In-One InkJet Printer

The auto answer function is not turned on. Here's how to do it ! Note the right arrow looks like > NOTE: The default Rings to Answer setting is 5 rings.
  1. Make sure Auto Answer is set to On .
    1. Press the Setup button (c01361401.gif ) on the control panel of the product.
    2. Press the right arrow button (c01185072.jpg ) to select Fax Settings , and then press OK .
    3. Press the right arrow button (c01185072.jpg ) to select Answer Options , and then press OK .
    4. Press the right arrow button (c01185072.jpg ) to select Auto Answer , and then press OK .
    5. Press the right arrow button (c01185072.jpg ) to select On , and then press OK .
    6. Press the Cancel button (c01235250.gif ) to return to the main menu.

Nov 17, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer


Receiving a fax
Receiving a fax automatically
1 Make sure the printer is on and is connected to a working phone line.
2 Make sure that Auto Answer is on.
To check if Auto Answer is on:
a From the printer control panel, press (tool icon).
b Press the arrow buttons until Fax Setup appears, and then press ok.
c Press the arrow buttons until Ringing and Answering appears, and then press ok.
d Press again.
Check to see if Auto Answer is set to On.
e If Auto Answer is not set to on, press the arrow buttons until On appears, and then press to save the setting.
3 Set the number of times the telephone rings before the printer automatically receives faxes:
a Press the arrow buttons until Pick-up On appears, and then press ok.
b Press the arrow buttons until the setting that you want appears, and then press to save the setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Receiving a fax manually
1 Make sure the printer is on and is connected to a working telephone line.
2 Make sure that Auto Answer is off.
3 To receive the fax, press (green botton) or press * 9 * on the telephone after you answer it and hear fax tones.
4 Hang up the telephone.
The printer receives the fax.
Receiving a fax with an answering machine
1 Make sure that Auto Answer is on.
2 Make sure you have set the number of times the telephone rings before receiving a fax automatically.
When a telephone ring is detected, the answering machine picks up the call.
• If the printer detects a fax, it receives the fax and disconnects the answering machine.
• If the printer does not detect a fax, the answering machine receives the call.

3 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
Forwarding faxes
Use the fax-forwarding feature if you are going to be away, but still want to receive your faxes. There are three
fax-forwarding values or settings:
• Off—(Default)
• Forward—The printer sends the fax to the designated fax number.
• Print & Forward—The printer prints the fax and then sends it to the designated fax number.
1 Make sure the printer is on and is connected to a working telephone line.
2 Press the arrow buttons until Fax Setup appears, and then press ok.
3 Press the arrow buttons until Ringing and Answering appears, and then press ok.
4 Press the arrow buttons until Fax Forward appears, and then press ok.
5 Press the arrow buttons until Forward or Print & Forward appears, and then press ok.
6 Enter the number to which you want to forward the fax, and then press ok.

Aug 12, 2010 | Lexmark X5650 ALL-IN-ONE PRINTER

1 Answer

Will not receive incoming fax. Everything tests OK

First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

Jul 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Hello! My fax will not answer on my HP OfficeJet

Please oress the button "auto awnser" on the printer which is on the left of the printer front panel under FAX. Once we press the button the libht should glow.
This will fix the issue.

May 17, 2010 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

My HP J6480 All-in-One will fax out but I can't get it to receive incoming faxes. I have cleared the fax log, but it still won't receive incoming faxes

HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....



Jul 14, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Got new hp elite m9402f computer but new hp fax doesnt answer

hi there,

initially you have to check and correct this few settings.

To receive a fax manually

1. Make sure the device is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers. Or, turn off the Auto Answer setting so
that the device does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:

a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
b. Press Start.
c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Hope this initial info helps you.


Jan 19, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer


turn off answering mech. count # of rings before fax answers add onemore ring to answering mech. before it answers.

Dec 27, 2008 | HP OfficeJet 6110 All-In-One InkJet...

3 Answers

Fax Problem

turn the printer on ...
unplug the power cable without turning the printer off....
press and hold # & 3, keep them on hold ....
while holding these two buttons put the power cable back in ... and wait for a few the screen to come up ... the screen may go blank ... use the power button to turn the printer on ... try to receive the fax ...
if it will not work then try # & 6 .... remember take the backup of phone numbers if stored on the printer as it ll erase the memory of the printer ,,,

Apr 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

How to control/suppress transmission(fax) report in HP office jet 6110

I assume that the fax report is printing on every fax and you don't wish to see it?

In your setup menu if you go to advanced fax setup and then the first option will be automatic reports setup. Hit the okay button and then you can choose when the report will print out. In your case you would scroll to the last option which is 'off'. The reports should no longer print. If you did want to see when there was an error you can set it to error only there as well.

Feb 27, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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