My washer is only six months old...the problem is there are no service companies in my area (suburb of seattle!!) who will come fix it. samsung refunded my money after much hassle, but i still have a non-spinning washer. it gets to 10 or 11 minutes and sits there swishing back and forth. there is no error message, just the timer showing. help!
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Re: won't spin heavy loads
YOUR PC MOTOR CONTROL BOARD THAT TURNS THE MOTOR FROM WASH TO HIGH SPEED SPIN HAS FAILED,YOU CAN GO TO SEARS .COM CLICK ON PARTS PUT YOUR MODEL NUMBER IN AND YOU BUY AND SEE ALL PARTS AND WHERE THEY GO ON YOUR WASHER,LET ME KNOW HOW YOU DO-MIKE
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if the washer is only one month old contact whirlpool and they will give you a service company in your area to contact and it the repair will be free of charge as long as the problem is with the washer and not something that you are doing wrong or something wrong with the way that it is installed, the unit is under mfg. warrnty for one year from date of purchase. things to check before calling would be, water connections correct? hot to hot cold to cold. are both the hot and cold water turned on? kinked lines? i would call a whirlpool certified repair company, they will send a guy out and if its broken they will fix it for free.
The motor has a double pole on it. The pump is driven on one side of the motor. The basket is driven on the other end of the motor. So if the water is pumped out then the lid switch is fine. What you have is a broken drive coupler. Usually breaks on a heavy load like rugs or quilts. Low water on a heavy load can break it too. Or simply old age.
is there water still in the drum?causing pressure switch to stay at high level(Iblocked drain or faulty pump),is the rubber hose (small )going to pressure switch blocked with gunge?with heavy usage for six years brushes on motor,could be worn(they are positioned 180degrees apart at one end of motor,--check those few things first before considering timer or motor contrl module,hope this helps
It appears your main control board has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing. I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information. RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell. In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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