Question about Samsung WF337AA Front Load Washer

2 Answers

Won't spin heavy loads

My washer is only six months old...the problem is there are no service companies in my area (suburb of seattle!!) who will come fix it. samsung refunded my money after much hassle, but i still have a non-spinning washer. it gets to 10 or 11 minutes and sits there swishing back and forth. there is no error message, just the timer showing. help!

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  • cuykendall Oct 23, 2008

    thank you so much...i will order the part and have my husband put it in...he is very mechanical but didn't know where to begin on this high-tech washer. you were certainly more helpful than samsung, i will never buy another of their products. i'll let you know if it works!!

  • cuykendall Oct 23, 2008

    i hate to be a pain but i tracked down parts for this model, unfortunately sears didn't carry them for some reason. anyway, there are 251 (!!) parts available, down to the last screw. the only thing i can guess is i need an ASSY PCB PARTS (M); F (around $90), or an ASSY-PCB PARTS; FRONT (around $100). any idea how i can tell?? thank you!

  • cuykendall Oct 23, 2008

    i found the parts but like i said there are 251 to choose from. any idea which one i should order?



    ASSY PCB PARTS (M); F (around $90), or an ASSY-PCB PARTS; FRONT (around $100). thank you!

  • cuykendall Nov 21, 2008

    Mike, hi again, we got the front motor control board and my husband popped it in, no big deal. we threw in a heavy sweatshirt and waited feverishly to see what would happen. tragedy....there it sat, at 10 minutes, swishing back and forth, eternally. Any other ideas? No clue on the screen, nothing but the 10 and the swishing back and forth.

  • cuykendall Nov 24, 2008

    No..we put in the new board and it did the exact same thing. So frustrating! We may have found a work around though, in reading the (skinny) manual it said it would not do small loads. Now, I've done plenty of small loads, but they must have been light enough to get away with. Just for the heck of it I threw in the heavy sweatshirt we'd been using for a test, which wouldn't spin, then I loaded up the machine with a couple towels, jeans, tshirts, and let it go. I'll be darned if the damn thing didn't go through the whole cycle. We don't know why we never got any error message like we should or anything else but we're just going to try it for a while with full loads if we're doing something heavy like a bathmat and see if it works. At this point it's either that or go buy a new washer. We've had it with this one! Good luck, fellow Samsung owner.

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We have the same problem with our Samsung washer, has been in the shop and had that board relaced, got it home, first wash same old problem, no spin. Did you find a solution?

Cory

Posted on Nov 24, 2008

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YOUR PC MOTOR CONTROL BOARD THAT TURNS THE MOTOR FROM WASH TO HIGH SPEED SPIN HAS FAILED,YOU CAN GO TO SEARS .COM CLICK ON PARTS PUT YOUR MODEL NUMBER IN AND YOU BUY AND SEE ALL PARTS AND WHERE THEY GO ON YOUR WASHER,LET ME KNOW HOW YOU DO-MIKE

Posted on Oct 22, 2008

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  • MIKE major Oct 23, 2008

    also try repair clinic .com- for parts-mike

  • MIKE major Oct 23, 2008

    i'am not sure but most of the front loader have the motor control board inside the front bottom,so i would guess,the front board-mike

  • MIKE major Nov 21, 2008

    is your door lock light coming on?is there a main pc control board?if so check for burnt spots on the resistors,did you check the old motor control board for burnt spot?

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Won't spin heavy loads


It appears your main control board has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




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Jan 03, 2009 | Washing Machines

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