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I had a similar concern with a different breadmaker. Finally gave up and settled for a different setting and it seems to mix, and rise fine but have to settle for a different texture/hardness for the crust. I can only guess some computer chip has failed in that setting!
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Breadmakers usually don't have as many crust settings as this one does. Darker crust settings usually equate to dryer bread because the bread bakes longer. The longer the bread bakes, the more moisture is removed. Accordingly, if you've tried this many recipes with dry texture, try progressively lighter crust settings until you get the moisture you desire. As for me, I rarely bake my bread in the machine (I don't like the hole in the bottom of the loaf). I do, however, appreciate the dough setting which does all the hard work, and I just bake it in the pan. I think the results are better and I get a better shaped loaf.
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I have an OSTER Breadmaker but if I wish a very light crust I simply turn the machine off 10-15 minutes early and leave the lid closed, which keeps the steam in and allows the crust to be softer. Then I have a new cold stick of margarine or butter, unwrapped part way, and slowly pass it over the top and sides of the new bread loaf. Sometimes due to weather changes or altitude we need to adjust our recipies, from those in our manuals. If your kitchen is 10-15 degrees warmer in the summer this can affect your machine. As with the amount of moisture in the air. My Gramma never made bread if it was rainy or a snow storm was brewing. The drop in air pressure made it uncertain if her bread would rise. Don't be afraid to fiddle with your recipe and adjust the amount of flour or kind of flour you use. Also have all ingredients at room temperature, for any recipe. Try various amounts of oil, water, an egg added, even if the recipe doesn't ask for one..! It is your bread and you get to eat it, it should be as you like it. The first adjustment is less time. Pull the plug early. Second would be the margarine. Third is play with the contents and adjust. Feed the birds the NOPES. Last reduce the amount of flour, but only by 3 tbsp at a time. This is the trick-y-est. Keep track on a paper and then re-write YOUR RECIPE on the inside front cover of your bread book.
Do you take it out right away? If you let it rest in the machine for about an hour the crust stays soft as the bread sucks back in the moisture it gave off during baking. Doing this does not make the bread soggy. It's just physics. If you take the bread out immediately the heat (+moisture) will be drawn out and diffused into the cooler environment. Hope this helps.
sounds like fulty heat sensor timer out of wwack bestthing now to do is just watch bread pull it out when brown golden dont wait for rely on timer any more would be hard to get its parts brain to itto fix it ok so best bet is watch it