Question about 8x8 Packet8 DV326 IP Video Phone

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On Packet8 caller problem

I can call any Packet8 phone and have clear twoway service. When I call a landline or cell phone the reciever can't hear me but I can hear him.

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1 Answer

Caller hear

It sounds as though there's something wrong with the microphone.

Have you tried using an external headset?

Dec 12, 2013 | Mitel 5330 IP Phone

1 Answer

Will not dial out on landline in the tone mode but

There's something wrong with the base unit that connects to the phone line. It's not sending any audio to the phone line, which would explain why tone dialing doesn't work and people can't hear you. (Pulse dialing doesn't need the audio tones so it will still work.)

I've never run across one doing this before. The problem is almost certainly some electronic failure, and I doubt there's anything you can do other than replacing the thing. If this is still under any warranty it should be up to the manufacturer to repair or replace it. If you got this from VoIP service provider, contact their customer service department.

Feb 03, 2010 | Philips VOIP3212G/37

2 Answers

No sound

try to check if the mic and the speaker works. or check the configuration properly..

assign the right ip configuration and the connection.

Pm me if problem persists.
I hope this will help you out.. :)

Aug 08, 2009 | Philips VOIP8411B/37 IP Phone

1 Answer

Can't dial out on my Packet8 phone and the web site won't come up

Can't find the information on the website either. It appears that packet 8 has packed up and going home.

They are owned by the 8x8 inc. They still appear to be in business.

Give the parent company a call and see if they are still in business.

8x8 Headquarters
8x8, Inc.
3151 Jay Street
Santa Clara , CA 95054
Phone: 408-727-1885
8x8 Customer Service:

Jan 23, 2009 | 8x8 Packet8 Broadband Phone Service...

2 Answers

┬┐Can be installed to work with other voip company instead of skype

Hi Mudi, This phone only works with Skype. Sorry about that. The phone also handles POTS calls (landlines) but you have to connect a physical phoneline to it!
With best regards, Fred

Aug 15, 2008 | Philips VOIP3212G/37

1 Answer

Packet8 DV326

can it be used with other services beside packet8

Mar 02, 2008 | 8x8 Packet8 DV326 IP Video Phone

1 Answer

How to read messages?

What do you mean with offline messages, i know you can hear you messages in the DV326 but i dont know you can read yours messages

Jan 11, 2008 | 8x8 Packet8 DV326 IP Video Phone

2 Answers

Dropped calls

Hi  Ahinee,


Most of the audio issues happening because of the internet issue. I understand your internet speed fluxuates. Can i know your Upload speed, Network setup, cable modem make and model?



Oct 12, 2007 | 8x8 Packet8 Broadband Phone Service...

1 Answer

Not getting System Information Screen

BGP510-->PC....make sure computer getting correct default gateway as u said. if so, go to command-prompt and do ping for default gateway & see whether it is pinging successfully.

if it is pinging, then go to browser settings and clear the cache, history, temp files, etc., and Try again.

- If it is not pinging successfully, then it might be DHCP issue on the device ( BGP510 ).

- you may also try to assign Static IP on the computer to access the web-interface.



Hope it will fix your problem !!

Oct 01, 2007 | 8x8 Packet8

2 Answers

For incoming calls, the caller cannot hear me for 2-10 seconds after I pick up

You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.

Aug 04, 2006 | Polycom SoundPoint IP 501 IP Phone

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