Question about Dyson Ball DC24 Bagless Upright Vacuum
Posted by Anonymous on
I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a safety device which shuts off the brushbar if something jams it. To reset it, please follow the steps shown in the video below.
This should resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.
Dyson Online Customer Support
Posted on Feb 08, 2012
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Posted on Jan 02, 2017
SOURCE: just purchased this Dyson dc24
When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!
Posted on Jan 03, 2011
Hello there, the Dyson DC 24 comes with a highly motorised brush bar. First you should check the brushbar for blockages. To do this follow the diagram below.
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury. If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as shown and clear any obstructing debris. Refit all parts securely and press the 'RESET' button.
If this does not work then the problem is from the motor which controls the brush bar. The first and only thing you should check is the belt which connects the motor to the brush bar. When this belt is loose or has fallen out then the brush bar would not spin. If on the other hand the motor does not spin then i am afraid it would be best for you to use the 5 year warranty option provided by Dyson.
Hope this solution has been helpful?
Thank you for visiting FixYa.
Posted on Aug 11, 2011
SOURCE: Dyson DC24 brush spin but
Sorry to hear you're having difficulties with your DC24. From your description, it sounds as if you may have a blockage in the cleaner head. The easiest way to check for this, and to clear any obstructions, is to follow the steps shown in our online support guide:
It's also a good idea to wash the filters. Under normal use, this needs to be done at least once a month. You can see the correct way to do this in the video embedded below.
Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.
Dyson Online Customer Support
Posted on Aug 15, 2011
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