Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

BRUSH WILL NOT SPIN ON DC24 - Dyson Ball DC24 Bagless Upright Vacuum

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a safety device which shuts off the brushbar if something jams it. To reset it, please follow the steps shown in the video below.

This should resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 08, 2012

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Posted on Jan 02, 2017

jowen75
  • 5 Answers

SOURCE: just purchased this Dyson dc24

When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

Posted on Jan 03, 2011

rockmeister
  • 2047 Answers

SOURCE: New Dyson DC24-brush bar will not spin!

Hello there, the Dyson DC 24 comes with a highly motorised brush bar. First you should check the brushbar for blockages. To do this follow the diagram below.
rockmeister_16.jpg
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury. If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as shown and clear any obstructing debris. Refit all parts securely and press the 'RESET' button.
If this does not work then the problem is from the motor which controls the brush bar. The first and only thing you should check is the belt which connects the motor to the brush bar. When this belt is loose or has fallen out then the brush bar would not spin. If on the other hand the motor does not spin then i am afraid it would be best for you to use the 5 year warranty option provided by Dyson.
Hope this solution has been helpful?
Thank you for visiting FixYa.

Posted on Aug 11, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dyson DC24 brush spin but

    Hi there,

    Sorry to hear you're having difficulties with your DC24. From your description, it sounds as if you may have a blockage in the cleaner head. The easiest way to check for this, and to clear any obstructions, is to follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

    It's also a good idea to wash the filters. Under normal use, this needs to be done at least once a month. You can see the correct way to do this in the video embedded below.

    Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.

    Kind regards

    Jack
    Dyson Online Customer Support


    ">

    Posted on Aug 15, 2011

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    Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


    I can think of three things that could be wrong.

    The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

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    The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


    Hi there,

    Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
    If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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    http://www.dyson.com

    Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Just purchased this Dyson dc24 today. brush doesn't spin after gettin tangled in a cord. removed the cord from the brush OK. I have several times: removed the brush and replaced it OK. pushed the red...


    When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

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    hi hckymom. when the brush won't spin it is almost always because the belt is broken. Dyson requires you to buy a new drive belt assembly. Easy to install but expensive....usually about 70 dollars. Joe

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