Question about Epson PhotoFine P-2000 Digital Media Player
Just purchased an Epson P-2000. Can successfully download memory card to device with JPEG images from Konica Minolta 5D camera, and can view and manage images properly. Installed software on my XP computer which is fully updated by Microsoft (SP2). When I connect cable to P2000, dialog box appears and I select to view files in a folder. Folder appears and I navigate to the image folder. When I try to copy images to my desktop, it creates the folder and starts copying images. However, it stops after 6 or 7 images and will not copy more. When I try to view the image thumbnails in that folder on the P2000, the placeholders all show up but only a few thumbnails actually ever appear. I cannot manually copy these images off the device onto my computer. Sometimes locks up Explorer forcing Ctl-Alt-del to end task. The images themselves are not corrupt, and I can connect the original memory card and download images properly. Updated firmware to latest via website. Did not fix issue. I have plenty of free space on my machine (8 gigs). Please assist. (response from Epson) There may be a background application or service causing the issue. These instructions will provide you with the method for booting up Windows XP with all unnecessary services and utilities disabled for troubleshooting purposes. Please be sure to re-enable all services and utilities that you disabled after you complete the troubleshooting process. NOTE: You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. 1. Click START, click RUN, type "msconfig" (without the quotation marks) in the Open box, and then click OK. 2. On the GENERAL tab, click SELECTIVE STARTUP and then clear all of the subsequent check boxes except LOAD SYSTEM SERVICES. NOTE: You will not be able to clear the USE ORIGINAL BOOT.INI check box. 3. Click SERVICES tab, click HIDE ALL MICROSOFT SERVICE and then click DISABLE ALL. 4. Click OK, and then click CLOSE to restart your computer. *NOTE* If you are already using selective startup you will need to go to the startup tab and make note of what is selected to return your system to its original state. If you are using Normal startup already this information would not apply. (My response to Epson) I followed the instructions above and the problem persists. I can access the P2000, and when the files begin to copy, it goes thru several and freezes for a minute or so. Then, a dialog box appears that says, "Cannot copy (filename). The path is too deep." When I disconnect the P2000, the machine unfreezes. When I reconnect it, it sees the unit again. I went into "My Computer" and "Manage", and changed the drive letter of the P2000 to a free drive letter, but the condition persists. I tried copying the files from "Cards" to an Album, and the condition persists. When I look under Disk Drives in Device manager, right-click the Epson, it brings up the dialog box. When I start clicking the tabs in Properties, it freezes up. (now waiting for Epson or someone to help further) Thanks.
Welcome to Fixya. Updating the Firmware would have resolve the issue that you have but it don't. If epson says that you need to send it for repair it does not means that this is just a problem with the hardware. Sending the device to epson would be better so that the can check if this is a problem with the software or hardware then they will replace or fix the issue with your viewer.
Posted on Aug 17, 2011
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