Question about Ingenico I6550 (6550US0041)

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Warning 940 The signature capture device was not accessible. It may be locked by another application.

Hello,
I just installed an Ingenico i6550 device in our bookstore (RMS version
2.0.0105).

I followed the instructions in KB article 935588.

When I log into the RMS POS module, I get the following warning:
"Warning 940: The Signature Capture device was not accessible. It may be
locked by another application. Do you wish to continue ?". I choose continue
and POS comes up, but the device does not work.

We currently have another credit card swiper on the machine that is still
working, but we'd like to get this one working so the customer can swipe
their own card and sign.

We do not process debit cards -- we accept them but run them through as a
credit transaction, so we won't be needing to use the pinpad on the device.

Is there anybody out there that can help me with this ? I've looked around
and cannot find anything that has led me in the right direction thus far.

Thanks in advance,
--
Elizabeth

Posted by on

4 Suggested Answers

SOURCE: Keys not loaded. Encryption Problem

Run the dukput errror test

Posted on Sep 19, 2008


  • 1 Answer

SOURCE: i6550 configuration/initial install

You can find the user's manual at the URL below. From my experience, using this terminal requires active support from your POS software. It is said to work with Microsoft RMS, but I'm still trying to get mine to talk to the computer. Good luck with it.


www.ingenico.com/INGENICO_GALLERY_CONTENT/Documents/USA/products/multilane/DL00458_RevE_i6500.pdf

Posted on Oct 07, 2008

  • 1 Answer

SOURCE: Tolerance of ingenico i6550 to electrical fault

We have i6580's and they have a theft protection feature that if they get slammed the screen will go black but the green power light is on. When this happens they need to go back to the factory to be reset. If the green light is off and the screen is blank they are not getting power. Check the cable connections. Also, sometimes the USB cable gets damaged which will cause connection failure.

Posted on Aug 05, 2010

  • 132 Answers

SOURCE: ingenico i6550 units are loosing

Hi,
This issue may be related to the GenPos application that you need to reconfigure. Try to download this particular application and run it on your system for stability DSIEncryptor.
GenPos update
Download the file and install. Tell me what happened.

Posted on Aug 05, 2011

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1 Answer

Ingenico i6550 units are loosing encryption very often


Hi,
This issue may be related to the GenPos application that you need to reconfigure. Try to download this particular application and run it on your system for stability DSIEncryptor.
GenPos update
Download the file and install. Tell me what happened.

Aug 05, 2011 | Ingenico I6550 (6550US0041)

1 Answer

I have 2 ing@nico i6780's that need repair, the back light is out where can i have it fixed or how do i fix it


the only way that i know to get this fix is calling directly to Ingenico or you merchant provider if you have any warranty on it.here is the website. I hope this work for you.
http://www.ingenico-us.com/ingenico-customer-services_96.html?lg=US

Dec 10, 2010 | Ingenico i6780 Signature Capture Pad -...

1 Answer

HOW RESET INGENICO 3070


This usually means the pin pad has lost the injected programming. Ingenico may be able to repair it, but since they consider that the pin pad has reached it's end of life and been discontinued, they may not.

Sep 03, 2010 | Ingenico I6550 (6550US0041)

2 Answers

Blank screens on ingenico i6780


hardware issues, they need to go back to ingenico or someother repair depo for repair.

or so I have seen. If anyone else or you have a different suggestion, please post.

May 07, 2010 | Ingenico i6780 Signature Capture Pad -...

1 Answer

Error code 106


do this
The error "ComponentMoveData...Error Number: -106..." indicates that the installer cannot decompress a file. This can happen if the CD-ROM is dirty or damaged, if hard disk space is insufficient, or if the installer conflicts with an application or device driver.
You could try copying the contents of your CD-ROM (or the essential folders) to your HDD or a network drive. You will soon find out of there is dirt or damage on the CD, and if not, you can easily then install from your HDD or network drive.

Dec 01, 2009 | Ingenico 6770 Capture Pad Signature...

1 Answer

I6550 configuration/initial install


You can find the user's manual at the URL below. From my experience, using this terminal requires active support from your POS software. It is said to work with Microsoft RMS, but I'm still trying to get mine to talk to the computer. Good luck with it.


www.ingenico.com/INGENICO_GALLERY_CONTENT/Documents/USA/products/multilane/DL00458_RevE_i6500.pdf

Sep 08, 2008 | Ingenico I6550 (6550US0041)

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