Question about Ingenico I6550 (6550US0041)
I just installed an Ingenico i6550 device in our bookstore (RMS version
I followed the instructions in KB article 935588.
When I log into the RMS POS module, I get the following warning:
"Warning 940: The Signature Capture device was not accessible. It may be
locked by another application. Do you wish to continue ?". I choose continue
and POS comes up, but the device does not work.
We currently have another credit card swiper on the machine that is still
working, but we'd like to get this one working so the customer can swipe
their own card and sign.
We do not process debit cards -- we accept them but run them through as a
credit transaction, so we won't be needing to use the pinpad on the device.
Is there anybody out there that can help me with this ? I've looked around
and cannot find anything that has led me in the right direction thus far.
Thanks in advance,
You can find the user's manual at the URL below. From my experience, using this terminal requires active support from your POS software. It is said to work with Microsoft RMS, but I'm still trying to get mine to talk to the computer. Good luck with it.
Posted on Oct 07, 2008
We have i6580's and they have a theft protection feature that if they get slammed the screen will go black but the green power light is on. When this happens they need to go back to the factory to be reset. If the green light is off and the screen is blank they are not getting power. Check the cable connections. Also, sometimes the USB cable gets damaged which will cause connection failure.
Posted on Aug 05, 2010
SOURCE: ingenico i6550 units are loosing
This issue may be related to the GenPos application that you need to reconfigure. Try to download this particular application and run it on your system for stability DSIEncryptor.
Download the file and install. Tell me what happened.
Posted on Aug 05, 2011
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