Question about Dyson DC25 All Floors Bagless Upright Vacuum
The upright feature is working, but the cleaner head won't stay locked. My wife found a screw on the floor, but I can't seem to find where it belongs. When you lift up the vaccuum the front clean head brush assembly just hangs down...will not lock
The red thing you step on to lock and unlock it has two metal Dells that go into a sliding track sometimes they fall out into the whole of you have to manually you let them pretty hard and put him back in the track I just fixed mine its weird cuz when they're in the holes it like locks and it looks like it's supposed to be like that but its not pull them out really hard and put them back in the track where they belong
Posted on Feb 23, 2015
I'm sorry to hear you're having difficulties with your DC25. We'd appreciate the opportunity to help resolve it - please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide assistance. It will help if you have the machine to have when you call.
Dyson Online Customer Support
Posted on Feb 08, 2012
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
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Posted on Jan 02, 2017
Hi its Darran at Dyson.
Its possible that the stabiliser pedal has popped out of place. For help on how to resolve this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 19, 2010
common possible defective is that motor is not functioning,several factors can be check if you have a knowledge on electrical and motor
circuit you can easily diagnose your problem on your vacuum.
check the switch by your multi tester,if there is a continuinity resistance using multi tester.if no continuity replaced switch
check the carbon brush of the motor if worn out, replace two pcs. of carbon mounted inside the motor casing
you can check also the continuity of electrical cord and plug.replace if if plug and electrical cord is defective.
finally the motor has winding coil,at both end of coil of motor check the continuity,there are two coils of the motor.if burn out replace motor w/ two pcs. of carbon brush.
besure to unplug the vacuum before doing
this and this should be done by qualified technician on your service center.have a nice day.rate my fix.thank's a lot
Posted on Jun 11, 2009
SOURCE: The carpet brush on my
Hi there, it's Jack at Dyson.
DC25 doesn't include a dedicated reset switch - instead, the reset mechanism is built into the main on/off and brush control switches.
Once you've checked the cleaner head for obstructions and removed any threads or hair from around the brush bar and endcap, you should be able to resolve your issue by following the simple steps shown in our support video guide: https://www.youtube.com/watch?v=q--faamcC7g
If you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.
Posted on Jun 09, 2011
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