Cant Connect to router

SOURCE: Became new customer to comcast-got

Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
[email protected]

SOURCE: unable to set up my

maybe you have set up a password for the wireless network and havenot configure it on your laptop.

SOURCE: Can Connect to internet via

1. Make sure your cable modem is connected to the Internet port of the router.
2. Your computer should connected to one of the 4 ports at the back of the router.
3. Check the lights that are lit. Make sure the you have power(steady green), Internet, WLAN and Ethernet port light.
4. Press and hold the reset button on the router for 15 seconds.
5. After 15 seconds, release the reset on the router and turn it off.
6. Turn the cable modem off, too.
7. Wait for a minute. Turn the modem ON first. Wait for the lights on the modem to be ready.
8. Turn on the router. Make sure you have good lights on the router.
9. Check for Internet connectivity.

SOURCE: no internet access

• power cycle the modem and router
• bypassed router
• called the router provider for router configuration
• use window zero configuration
• makes sure you are with strong signal and within 50 meters raiduis of router.
  

SOURCE: Can't connect to internet on desktop computer

Most likey the issue is with the network adapter. As it does not work even with the modem and router the card seems to be faulty.

Hope this helps.