Question about Microsoft Windows XP

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Attempted to install service pack 3 but received error message: C:\windows\system32\drivers\acpi\sys.

System will not allow me to continue to downloading process. It tells me the driver is already in use.

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  • 731 Answers

Hi Michelle,
This problem happens if you run "Alcohol 120%" and "DAEMON Tools" applications. If you don't have these apps installed follow the below step to fix this issue.

  1. Go google "Unlocker Assistance" and download the software (or the link is provided below), it's free and very useful program. This program can unlock or kill or delete any files that's being used, no matter what situation the file is on, it can unlock the file or kill the process which is using it. (The icon looks like a star magic wand, that's the right program)
    Download the software below if you have trouble finding it. http://www.techspot.com/downloads/1029-unlocker.html
  2. After you install the program, then go in your My Computer, and right click on the C:\ and click on Search. Then find the keyword "atapi.sys" that the error message mentioned. You will see an icon that looks like a white sheet of paper, right click on that and choose "Unlocker" on the menu. I don't know if this would show up by default, but it should. After that a window should pop up showing you which program is currently using the file, I think it was "System". Now you need to click either on the "Unlock" or "Unlock All".
  3. After that, the "atapi.sys" file should be unlocked. Now, go back to the error message and you should see "Retry" or something like that, then just click on that. Viola, the process will continue on.

Posted on Feb 08, 2012

  • poonacha May 30, 2012

    Thanks a lot.... It worked...

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  • 49 Answers

Disable ACPI in your system and try.

Posted on Feb 23, 2015

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Disable ACPI in your BIOS then you have three options, one remove ACPI from the device manager ore reinstall XP with no ACPI support.

The easy and safe way to disable ACPI from the device manager in XP. Just right click on it in the device manager, choose update driver, click I will choose the driver to install, and click on Standard PC. Reboot the PC and it will redetect all your devices.

Posted on Nov 09, 2013

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Posted on Jan 02, 2017

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After you upgrade your computer to Windows XP, you might receive the following Stop error message when the computer starts: STOP: 0x0000007E (0xC0000005, 0x804E518E, 0xFC938104, 0xFC937E04)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

WUSB54GCx86.sys- Address 92D89498 base at 92D7c000, Datestamp 45c04cc9 Note The parameters and file names in this error message might vary, depending on the cause of the Stop error. The file name in the second line of the error message, WUSB54GCx86.sys, is an example of a driver file that might be causing the error.

This article discusses seven methods for resolving the problem. The first method is designed for beginning to intermediate computer users. The other six methods are designed for advanced computer users.

Because this article contains steps that involve restarting your computer, you might find it easier to follow the steps if you print this article first.


CAUSE
This issue might occur if a system thread generates an exception that the error handler does not catch. This exception can be caused by any of the following: • If this issue occurs after the first restart during Windows Setup or after Setup is complete, the computer might not have sufficient hard disk space to run Windows XP. • The computer BIOS might be incompatible with Windows XP, or it might have to be updated. • The video adapter drivers might be incompatible with Windows XP. • A device driver or a system service might be damaged. • If the issue is associated with the Win32k.sys file, it might be caused by a third-party remote control program.
Use the Windows Error Reporting tool loadTOCNode(2, 'resolution'); You can use the Windows Error Reporting tool to send information about the error to us and to obtain information about any available fix or workaround. Follow these steps to use the Windows Error Reporting Tool: 1. When the Windows Error Reporting window pops up on your computer, click Send Error Report to send the error report to us. 2. In the confirmation window that appears after you send the error report to us, click More Information. This helps you find any available fixes for the problem or information about how to work around the issue. 3. If a fix or a workaround is not available, you can use the "Advanced Troubleshooting" section to try to resolve this issue. If you are not comfortable with advanced troubleshooting, you might want to contact Support. For information about how to contact Support, visit the following Microsoft Web site:

Method 1: Make sure that you have sufficient hard disk space loadTOCNode(3, 'resolution');First, make sure that you have sufficient hard disk space. The Stop error can be caused by insufficient hard disk space.

If you can use safe mode or the Recovery Console to start the computer, delete any unnecessary temporary files, Internet cache files, program backup files, and files that contain saved file fragments from disk scans (.chk files). You can also install Windows XP on another hard disk that has more free space.

If you cannot start the computer, go to the next method to update the computer BIOS.

Method 2: Update the computer BIOS loadTOCNode(3, 'resolution');If freeing space on your hard disk did not resolve the problem, the BIOS might have to be updated. Use the hardware and software vendor contact information articles that are listed in the "References" section to contact the computer manufacturer to obtain the most recent BIOS update.

Note When you update the BIOS, you might have to disable BIOS memory options, such as caching or shadowing, temporarily.

Method 3: Disable or update device drivers loadTOCNode(3, 'resolution');If you have updated the BIOS successfully and the problem persists, the video adapter drivers on the computer might have to be updated or disabled. Follow these steps to troubleshoot the video adapter drivers: 1. If a driver is listed by name in the Stop error message, disable or remove that driver. • If the error occurs during the startup sequence and the system partition uses the NTFS file system, you might be able to use safe mode to rename or to delete the faulty driver. • If the driver is used as part of the system startup process in safe mode, you must use the Recovery Console to start the computer. 2. If the Stop error message does not indicate a specific driver, update the video adapter drivers to the latest versions. 3. Disable or remove any drivers or services that you recently added. 4. Check the Microsoft Hardware Compatibility List (HCL) to determine whether the PCI devices in the computer are compatible with Windows XP. For information about the HCL, visit the following Microsoft Web site:http://www.microsoft.com/whdc/hcl/default.mspx

Method 4: Remove unsigned driversIf you have updated the video adapter drivers and the problem persists, or if you cannot start Windows in safe mode, the problem might be caused by a different, unsigned driver. Remove all drivers that are not digitally signed by Microsoft. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

316434 (http://support.microsoft.com/kb/316434/) How to perform advanced clean-boot troubleshooting in Windows XP

Method 5: Remove all third-party drivers loadTOCNode(3, 'resolution');You might be unable to determine which third-party driver causes the error. If removing unsigned drivers does not resolve the issue, try moving all third-party driver files from the %Windir%\System32\Drivers folder to a different location. Follow these steps to move the third-party driver files: 1. Use the Recovery Console to start the computer, or start the computer from a different installation of Windows if you have performed a parallel Windows installation. 2. Create a temporary folder to hold the driver files. For example, you could create c:\DriverTemp. 3. Move all files that do not have a creation date for Windows XP of 8/13/2001 from the %Windir%\System32\Drivers folder into the temporary folder that you created in step 2.

Caution If the computer relies on third-party IDE or SCSI controller drivers for correct operation, you must identify those driver files and then leave them in the %Windir%\System32\Drivers folder. 4. Restart the computer. 5. Continue the Windows Setup program. You can add the driver files back to the computer one at a time to identify the faulty driver.
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oke

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