Question about HP OfficeJet Office Equipment & Supplies
Trying to fax....it starts dialing the number then clicks off and i get a power fail report
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Posted on Jan 02, 2017
SOURCE: MP830 Canon Faxing problem
Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.
Posted on Apr 25, 2008
In our experience, these issues can sometimes be related to the phone line. Is this machine installed in a residence or an office? Some office phone systems are "digital" and many modems/faxes can not work with these systems. Some locations have two phone lines over one CAT3 cable, this can "over power" the fax logic.
won't go into the "well, duh!" questions with you, but we recommend that you check the line and the connection and be sure that the settings on the PSC950 are set correctly.
Posted on Apr 27, 2009
Try sending a test sheet using "hook" to a known good fax if it goes the fax is fine (it wont leave the doc feed till its coming out on the rx. fax.) If this works then maybe the speaker is bad or disconnected. As for the report you need to chance the transmission report to off or error.
-Carl, please let me know if this helps.
Posted on Jun 27, 2009
It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.
Sending Using a Long Distance Calling Code The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well. To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Scenario One: 12125551212p123456 Scenario Two: 123456p12125551212
Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.
Tips to help you send a fax using a calling code.
The number of pauses will depend on the phone / PBX system.
It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.
Posted on Jul 17, 2009
First, does the machine print normally from a computer or when making copies?
If so, then most probably you have enabled a private receive fax mode. In this mode, faxes are not printed immediately upon receipt (to prevent unauthorized people to read them), but are stored in memory, waiting for an authorized person to come and print them, providing a PIN (password).
To print the faxes stored in memory, do the following:
- press FaxMenu
- using arrow buttons select "receive"
- press OK
- using arrow buttons select "print faxes"
- press OK
- using the alphanumeric keypad enter the PIN/password and press OK
THe previously received faxes should print..
SOmeone must have turned this option on, so ask that person what he/she entered as the PIN.
Posted on Dec 04, 2009
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