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Sometimes using technical jargon makes it harder for people to understand each other (this applies to both askers and answerers).
I always advise askers to use normal language as much as possible and answerers to do the same and where jargon is unavoidable, to explain as they go along.
Please post again to clarify what you mean by "..a duplex to pdf..", in normal language not in technical jargon.
A PDF is not a real, physical document. It is a digital document on a computer or a webpage created in PDF format.
A Duplex document is a real document, printed on both sides of each sheet of paper.
If you are trying to scan a multiple page Duplex Document using the Sheet Feeder of your scanner, the ink on the reverse side may be getting caught up in, affecting and/or staining one of the rollers in the Sheet Feeder.
The bottom roller in most non-industrial Scanner Sheet Feeders expects to touch only the plain reverse side of a sheet of paper as it is passed through and turned over to rest on the Platten (scanning surface) of the scanner ready to be scanned.
Multifunction printers with built in scanners and sheet feeders and duplex printing capability are designed in a way that makes them more forgiving of dealing with duplex printed paper.
Duplex printing printed in a laser printer is less likely to cause a problem as long as it is allowed to dry thoroughly. Inkjet printing that is allowed to drry thoroughly should also be okay.
If the scanning is being attempted very soon after printing, then the wetness of the printing may be the problem.
Sheet Feeders that handle duplex printed sheets invariably become stained and need periodic cleaning.
If the document is not too long, you may have to scan it manually, page-by-page.
If the document exists as a PDF somewhere on your computer or on the internet, then it is unclear why you would need to scan it. This is why your question is puzzling.
Post a further comment, if this answer does not help you solve the problem.
There are two feeders on this MP730. There is the sheet feeder on top and there is the paper feeder on the back. You can have problems with both.
The sheet feeder on top.
If the problem is things go through somewhat sideways, and if this is the problem, stuff some postit notes between the back grey thing and the feeder tray to eliminate this problem. Add or subtract to the wad to make it right.
If the problem is it does not grip the sheet, what I used to do is to help it through by one sheet at a time, painful. I got frustrated with this so for scanning, I have a Snap Scan 1500, which is faster and better.
The paper feeder.
A small piece of paper left in the paper infeed path can cause a major problem. You cannot have anything in the paper path that will skew the paper, so you must get any little bit of restriction out of there.
As the printer gets older, you will have to produce your own guides to prevent this skewing, as the guides on the printer do not do this well. I use clamps and wooden guides to keep things in line.
Put the pages in the "multiscan" all at once, not just one sheet at a time. The Automatic Document Feeder (ADF) will feed one sheet of your document at a time untill all of the pages are scanned...
Thanks for using FixYa!
Have you still getting the problem, have you done cleaning of Cartridge, its nozzle and Contact strip.. then cleaning of Printer roller or carriage rack.. Do a Service of it or get it done by Technician.
Also check the feeder tray.. to grab paper one by one by printer.. Manually
If the paper is lodged too far into the printer and can't be removed: Press the power button to turn the printer off. Pull
firmly on the paper to remove it. If you can't reach the paper because
it is too far in, raise the front cover and remove the paper from the
front of the printer. Close the front cover. Press the power button to turn the printer back on. Resend your document to print.
Ensure that: The paper is a recommended paper for inkjet printers. You
do not force the paper down into the printer when you load it. For
example, if you are loading letter or A4 size paper, the top edge of
the paper should extend above the top of the sheet feeder. The printer is on a flat, level surface. The left paper guide is against the side of the paper. You
do not load too much paper in the sheet feeder. Depending on the
thickness of your paper, the sheet feeder can hold up to 100 sheets of
paper. The left paper guide does not cause the paper to bend in the sheet feeder. Your
printer feeds regular paper as expected. If regular paper feeds without
causing problems, load the envelopes vertically against the right side
of the sheet feeder. Make sure the paper guide is against the side of
the envelopes. Envelopes or the appropriate specialty papers are selected in the printer driver. You are using a paper or envelope size supported by your printer.
Clean the rollers down where the paper sets in the printer. Do not use cheap generic matte coated paper. Some generic matte coated paper will leave a film on your rollers and cause them to not grip the paper.
Unfortunately this model does not have document feeder on top. So you can only do it one sheet at a time. I think the 31ppm indicates that you can print 31 copies of one document in one minute. The models above this tend to have document feeders for this purpose but not the mp610.
Hi, When you had the doucment feed jam were you able to clean or remove any paper that might be blocking the paper to be scanned? It sounds like there is paper still in the document feeder , I would open the DF and check very closely to make sure no paper is in the way!Good Luck!