I need help diagnosing what is causing tiny dots spaced 1 1/2 inches apart going down the page (vertical) from top to bottom. I have searched hp's tech support on print trouble shooting and they do not mention this problem. (Mine is not a dn printer - just the basic 4600)
1 1/2 inches apart would correspond to the diameter of the primary charge roller. You have one chrarge roller inside each toner cartridge so you need to determine which color the dots are and then replace that cartridge.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Remove cartridge observe on cartridge drum finds any vertical toner line? replace cartridge, as well as check all cartridges same manner...if found replace them..If its only on copying: clean flat bed both glasses..with glass cleaner..
Printer DPI and PPI Ratings, General
Dots per inch stands for the maximum number of tiny spots of ink that the printer can place in a straight line where the spots are theoretically small enough (i.e. ignoring spreading or smearing effects of ink on paper) that if placed in every other such dot position leaving white space between them, the spots can be individually distinguished.
Pixels per inch stands for the maximum number of unique positions in a straight line that the printer can place an ink spot under control from the outside world, namely from a computer connected to the printer.
Lines per inch stands for how close thin parallel lines can be printed and still be distinguished in the finished printout. The spaces between the lines count as "lines".
Pixels per inch and dots per inch originally referred to the same thing. The printer mechanism was under the direct control of the computer and was physically positioned and placed dots as directed by the computer. Back then, most printer mechanisms were limited to placing dots only in positions suggested by a grid of dots X per inch horizontally and Y per inch vertically, for example 100x100 dpi
Nowadays, many printers put dots "wherever they want" as opposed to in positions suggestive of a horizontal/vertical grid. Still there is a minimum dot size and a minimum dot spacing.
A picture file (image file) represents pixels in a uniform horizontal/vertical grid pattern. And the printer needs to make a finished picture of the size, say 5x7 inches, that the user chose regardless of the number of pixels in the picture file. To simplify the process of relating the pixel count in the picture file to the possibly non-uniformly spaced dots on the paper, the printer or its supporting software may generate a temporary intermediate picture file with a set number of pixels per inch. The printer may have, internally, several choices of ratio of pixels to dots and the published rating can be the largest ratio except that the published rating may not exceed the dpi rating. Therefore there might be three "per inch" values involved at a given time, the pixels of the original picture file, the pixels per inch that the printer works with, and the dots per inch of the printer mechanism.
Pixels per inch is usually not mentioned with printers. All printers come with their own software (including parts called drivers) to install on your computer. Usually the software does not let you exercise control over individual dots using your picture file. Rather the printer takes your picture file or data file and uses its own built in logic to lay down the dots and create the printed output. We are led to believe that a printer's ppi is usually a fraction such as a half or a third of its dpi rating.
When a temporary picture file is created, there are at least two levels of software in use. High level software (which may run in your computer) takes your picture file and creates the temporary file. Low level software runs in the printer, takes the temporary file and controls the dot size and dot placement on the paper.
Sometimes a printer is advertised using a phrase such as "300 dpi 1200 dpi quality". This means that the printer has some way of making dark edges on a light background appear smoother than the first number would otherwise suggest. A printer with 300 dpi 1200 dpi quality definitely cannot resolve alternating dark and light pixels less than 1/300'th inch each. But curved and diagonal lines and color boundaries should not have jagged edges suggesting individual dots rigidly positioned on a grid with a 1/300'th inch pitch.
Again, this was actually HP Laserjet 3800. Problem solved by chatting with HP, and them having me go into a diagnosis mode that disabled cartridge check. Then, I removed the cyan cartridge, the dots went away. They then had me put the black into the cyan slot, and not dots appeared. I had backup toner on hand, swapped in a new cyan and magenta, and all was good. HP agreed to replace the cartridges.
I assumed you are using a digital copier/printer, in digital machine there were 2 kinds of diagnosing a problem, and you are right with your observation Copying and Printing, and each have two separate troubleshooting.
If you say that in printing is fine, then the problem is with the scanning part which is in your Optical Unit, here's some pointers
1- Open the optical glass on the top, with screws
2- Observed the optical unit with 3 reflective glass, it could be dirty
3- the middle of the optical system is called the CCD which converts the image from the reflective mirrors, see if you can find dust and dirt.
4- Check the lamp for any sign of dirt this could cause also some problems.
these are the only areas you need to check, nothing else, and this would surely solve this problem
This is a workaround - I too need a definitive answer. Symptom: black dotted vertical line 1/2 to 3/4" from leftmost image edge. I have begun adding single vertical line to my prints .25" from the left edge of the paper to force the "dots" off my print - this seems to have the desired affect, but it does not answer the cause or provide a true remedy (it will save many of your prints while we wait for complete solution). dkh
do this procedure 1.print test page then stop the printer on the middle print proses by turn the printer of or open the rear cover 2.remove the paper jam carefully 3.look to the paper if the problem found change the drum unit els the fusser unit cause the problem