Phillips faxjet connecting to vonage telephone service
I have just pruchased a Philli[ps faxjet, and this worked absolutely fine with Virginmedia and all other lines. Yet, I am having problems with the vonage system which uses the internet to deliver its telephone service; for some reason my fax machine will not connect - help !!!!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This frequently happens when the location uses digital telephone lines. The meter is more specific than fax machines and does not work reliably on any phonelline that is not true analog like an old home phone line before vonage & cable phone service.
Alternatively you can connect thru the Internetusing a usb cable and pc/laptop with Pitney Bowes pc meter connect software which is free on Pitney Boweswwebsite or the larger model meters can connect directly to a corporate networkwwithouta pc aas middleman.
Generally this is an indication that the telephone line you are trying to fax over has either alot of noise on it or possibly on the receivers end.If you are on a telephone line which has DSL service on it make sure you have a line filtre connected on the fax to eliminate line noise for your DSL modem, as well if you are using a digital phone service such as Vonage or your Cable providers phone service this is a digital service, contact brother technical support to have your modem speed lowered to 9600bps through the firmware switches on your machine.
Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
Do you have the same problem with different numbers that you fax to? Are you usinga voip phone service? I use Vonage and have a lot of trouble with faxing. Call the number you are faxing to with a different phone and listen for a fax tone.