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Phillips faxjet connecting to vonage telephone service

I have just pruchased a Philli[ps faxjet, and this worked absolutely fine with Virginmedia and all other lines. Yet, I am having problems with the vonage system which uses the internet to deliver its telephone service; for some reason my fax machine will not connect - help !!!!

What would you advise????

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Fax machines are ANALOG devices. Vonage is a DIGITAL phone system.

Posted on Oct 22, 2008

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Posted on Jan 02, 2017

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My Belkin F7D4302 router will not work with my vonage. I have a clearwire modem. If I hook modem into my my vonage first then to my router, my router does not connect to internet but my vonage does, If I...


It should work with the Vonage hooked into the WAN port of the modem, then the router plugged into the router. I had same issue with a Belkin router. Vonage Customer Service will help you at all hours: 1-VONAGE-HELP (1-866-243-4357)
24 hours a day, 7 days a week If you are calling to speak to our technical support team, please make sure you are near the Vonage phone adapter you are calling about and at the location where you intend to use your Vonage service.

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Problem with GE 29875 ANSWERING MACHINE


My reliable GE 29897GE2-A speakerphone w/ digital answering machine works perfect on my AT&T landline, BUT the answering machine does NOT work when connected to my Vonage VDV21-VD line (w/ voicemail and call forwarding disabled). I called Vonage Customer Support to inquire about this from their website:

"Can I use my own answering machine instead of Vonage server based voice mail?
If you wish, you CAN use your existing answering machine with Vonage. All you need to do is DISABLE Vonage’s server based voicemail system by logging into your account at www.vonage.com, and clicking on features. The voicemail menu will allow you to disable the entire Vonage voicemail system."

Vonage Customer Support was clueless. The only resolution offered was their suggestion that I might contact the manufacturer (GE-licensed Atlinks USA, Thomson)... lol, good luck with that!

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How should the D-link be setup to work with comcast and vonage? After I set vonage or internet do not work. I tried the comcast modem to d-link and d-link to vonage.


If you want to RECEIVE telephone-calls:

COMCAST ADSL/CABLE modem <---> VONAGE <---> wireless-router

Turn each piece off.
Turn on the COMCAST modem, and wait for its lamps to settle-down to a "steady" pattern.
Turn on the VONAGE router, and wait for its lamps to settle-down to a "steady" pattern.
Turn on the D-link router, and wait for its lamps to settle-down to a "steady" pattern.
Restart the computer that is connected to the D-link router,
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I have vonage telephone hooked up to my pc.how do i install my wrt54g router,what wires go where?


Who is your ISP. I think your modem is connected to the Vonage and Vonage is connected to the computer. If that is the connection then you can disconnect the computer from the vonage and connect the router there. From the vonage connect to the internet port of the router. then connect your computer to the router. Check if that works. If you are connecting the router to the modem, then you will need to set up the router as per the modem set up or type of ISP. Click Here for step by step solutions

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Check the line cable. Try inserting that line to another telephone unit. And if there's still no dial tone the problem is on the line itself. You should call your line provider.

But if the line is ok, check the LIU connectors if it is inserted correctly. It the connectors are ok, then the possible problem is on the tel. line circuit on its mainboard.

thanks.

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I am trying to send a Fax but keep getting a communications error


Vonage is a DIGITAL phone service. ALL fax machines are analog devices. You need a plain old telephone line.

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Just saw your post, so please accept my apologies for being almost a month late in responding, as I only joined this service on March 26th.

1. When a modem has both usb and ethernet, only ONE of the two should be used as most isp modems will allow one or the other.

2. Your Vonage should be discreet and not intermingled with the rest of your system. It would be better to connect the Vonage to a router, and not the router to the Vonage. iow, do not connect the Vonage modem between the isp's modem and your router.

3. denigration of service or slowdown is typical with VOIP if more than 2 systems whether telephone or other systems are connected, due to the ringer voltage splitting that occurs when you put more units on the Vonage, or any other Voip modem. One ISP solves this by providing separate outputs for Voip and Ethernet.

Observation of these rules should speed up your system.

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My in-laws have vonage telephone service with comcast internet, before they just had at&t with no problems. Now when they are having a telephone conversation the connection seems to cut in and out and...


With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
  • -->
  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

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If you plugged a telephone into your D-link router, unplug it - that can not work!
You have to plug your vonage router (WAN port) into the D-Link (LAN port) and connect your phone to one of the LAN ports of the vonage router.

If you do not need the wireless capabilities of the D-Link, you can simply take that one out and only use your vonage router.

If you need more help, I would need more details form you:
Which vonage adapter are you using?
How is your setup (i.e. modem -> D-link -> vonage & computers)
What connections are you using (wire/wireless)?

You can also find help here.

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