Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

1 Answer

Dyson DC14 Animal: Loses suction when in the upright postion and I am using the wand. I have cleaned the top spongy filter. It sort of 'blows' out of the top of the cylinder if that makes sens

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Sharon,

I'm sorry to hear you're having difficulties with your DC14. If the machine doesn't seem to be picking up as well as usual through the wand, this may be due to a blockage in the wand, hose or U-bend. The easiest way to check for this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

Although I note you've cleaned the filter, you might want to check you've washed it as shown in the video below - in normal use, this should be done at least once every 3-6 months. Wash both parts of the filter in cold water without detergent, and allow at least 12 hours for it to dry before replacing it.

This should resolve your issue, but for any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 07, 2012

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Posted on Jan 02, 2017

askdyson
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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My Dyson Animal bagless vacum will not return and

    Hi there,

    I'm sorry to hear you're having difficulties with your DC07. From what you've described, it sounds as if the valve carriage needs repositioning. This is easy to do - please follow the steps shown in the video below.

    If you have any further queries about using or maintaining your Dyson, please get in touch with us directly by calling free on 0800 2980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support


    Posted on Oct 17, 2011

    Dysonteam
    • 167 Answers

    SOURCE: No suction on wand of Dyson DC14 Animal

    Hi its Darran at Dyson.

    It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

    For the full blockage procedure please visit the support section on our website at www.dyson.com.

    Kind regards

    Darran
    Dyson customer Service

    Posted on Apr 22, 2010

    • 101 Answers

    SOURCE: Dyson DC14 Animal Vacuum - Loses suction in the

    Check the brush bar is turned on, read this article: DC14 clutch and brushbar
    Then check the small hose underneath for blockages.

    Posted on Feb 14, 2011

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