We've noticed that our new talkswitch phone rings 6 to 7 times before going to voice mail. As a result, our customers are hanging up assuming that no one is in the office. Can we change this through the phone itself? Or is this a more complicated problem?
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go iin option under ringers cheak to see whats its on before voise mail picks up 1 3 6 10 ? isnt it in the optimns menu or if u have seprate unit for voise mail cheak setting on that beofre it grabbs the call does that help
Changing the vms hunt delay on a Partner ACS system is done on either
ext 10 or 11. At one of those ext's press the feature key and "00" next press the left hand intercom twice the display should say system programming enter in "#505" the display should say VMS Hunt Delay and mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2) press feature "00" to logout
When it stops ringing, the caller goes to your voice mail, right?
If so, then you need to contact your phone company and have them change your "Ring Cycle" -- that's the number of rings before the voice mail system picks up.
Some phone companies have a way for you to do this yourself from their website, other require that you call up the customer service line. Either way, the thing you want to adjust is your voice mail ring cycle.
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
From the main menu select the Voice Mail option in Voice mail select Ring Delay in Ring Delay you can choose the delay time before Answering Machine pick up the phone from 0 to 30 secend.Reza from Iran
I am thinking that you have a ring that the machine does not recognize. If you look at your manual on page A-2, it shows what rings the machine can recognize. If it is not one of those rings, then you would need to ask the phone company to alter the 'custom' ring.
If it is an acceptable custom ring, page A-2 also shows you how to set the machine to pick up on that specific ring.