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Unfortunately MIO do not have repair services in Australia, probably would have to send it back to the US. Hopefully you can work with the seller to fix the issue. I know when you buy through mioglobal.com their customer service is excellent.
First you need to understand that the Polar system is a medical grade device and it is calculating calories based on specific information that you have inputed and heart rate data from your heart.
Most treadmills and other exercise machines use a much simpler counter that is height and weight based to calculate calories and are generally over generous with their numbers.
Depending on the blood pressure machine you are using, the pulse (not heart rate) is coming through the brachial artery, again not quite as accurate as measuring r-r variance from your heart. There is a ton of literature you can read if you are into the accurateness of the system, but I will sum up with saying that you actual calorie expenditure will be closer on the Polar than on most other devices outside of a hospital. As too the heart rate this is also true, so more likely you are getting inaccurate numbers from the other devices.
If you want pinpoint accuracy then you will need to use the Polar RS800 or S810 devices that measure and display true R-R.
Thank you for contacting FixYa.
This is a rather complex watch and the best person to contact on this one is going to be Timex themselves. Sorry.
You can contact them at this link: http://www.timex.ca/en/contact.aspx
Simple! men and women burn calories at the same rate. And the more muscle you have the more calories you will burn to conduct an excersize. And the more fat you have, the more calories you will burn from fat.