Question about Dell Dimension 4600 PC Desktop
I have a wireless dell and a wired dell keyboard, I have a dell pc windows xp. Neither will type. When I touch a letter or number sitortion lines run horizontally. I have uninstalled my driver and reinstalled and run a check which says all is well, but still no solution. Please help. Driving me crazy!!
That is not a problem with the keyboar, or with drivers. It is either a System problem, or more probably a bios, or motherboard fault.
To fix it use exclusively the wired keyboard, as wireless keyboard are not good in troubleshooting other problem, as, being driver controlled, they introduce more possible error factors.
Test the wired keyboard on a different computer, to ensure it is not faulty.
Reinstall a different system on the computer, or start your Dell from a bootable disk, that allows you to test the keyboard (eg. start with windows setup disk in Dos command prompt mode and test the keyboard, or start with windows install disk and test keyboard in insert serial box).
If yoyu can properly see the characters that you type for example into the enter serial box, when starting from windows setup CD, then reinstall the system.
If you still cannot see the character you are typing, even starting from a bootable CD, then you need to reinstall the bios, using a bios upgrade that you can download from Dell website.
Posted on Oct 28, 2008
Connect your wired keyboard to the system, the during the booting process press F8 key repeatedly, select system retore option restore your system to some previous date where its working fine
Posted on Oct 28, 2008
Let's focus on the wired keyboard first, as we don't have to worry about the possibility that there is a problem with the wireless transmitter.
A few more data points would be very helpful in resolving your problem:
1) Is the wired keyboard a USB or a PS2 style keyboard? If it plugs into a USB port, then it is a USB type.
2) If you go into control panel/device manager, is there a yellow exclamation point or question mark next to the keyboard description? Are there any yellow exclamation points or question marks anywhere else? If so, what devices are they next to?
3) What were you doing on the computer immediately before the problem happened, if you know?
4) Do you know approximately when it happened?
5) Do you have access to another desktop computer that has a keyboard that is known good (is working right now)?
Sorry for the long list of questions, but if you can provide this information I'm confident we can find hte source of your problem.
Posted on Oct 22, 2008
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Posted on Jan 02, 2017
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