Question about Dyson DC15 Animal Bagless Upright Cyclonic Vacuum

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Dyson dc15 animal brush won't turn - Dyson DC15 Animal Bagless Upright Cyclonic Vacuum

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 29, 2012

6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

SOURCE: Dyson 17 Brush Belt Broken

there is also an updated beater bar that accepts a wider belt, dyson sent it to us for free

Posted on Jul 03, 2008

chrispurs1
  • 372 Answers

SOURCE: Changing the main hose on a Dyson DC15 Animal

Hi Bob.

If you look carefully where hose & elbow jount enter machine you will see a slot.
Rotate elbow so that lug on elbow aligns with slot & pull off.

http://dysonmanuals.llc.nu

Posted on Jan 14, 2009

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

  • 1 Answer

SOURCE: DC15 Animal brush motor not working?

Same problem but all fuses etc ok I found that there are two wires that move with the head,orange & white located in the left hand bottom panel(side of vacume). they had broken bought some conectors from maplin & all fine now.

Posted on Jun 13, 2009

  • 5 Answers

SOURCE: Replace dyson 07 animal brush roll assembley

The end caps of the brush assembly which contain the bearings are only a push fit onto the spindle (quite tight). Remove these and the brush bar will pass through the drive belt loop. To achieve this the belt has to be stretched slightly so care has to be taken not to over-stretch what might be a belt getting to the end of its life. When refitting the end caps do not forget to aline them properly so they fit into the sole plate recesses correctly.

I cannot see at the moment how to replace the drive belt on the DC 07 without significant dismantling (that will probably be my next job) I do not see the use of the Dyson tool you offered.

Posted on Oct 27, 2009

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Hi Wanda, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC15's cleaner head. It's worth following the steps shown in the Support video attached to help check there is nothing in the cleaner head that could be jamming the brush bar, stopping it from rotating freely.

If you can't see any obstructions, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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Hi, Jennifer,

I am very sorry to hear about this issue with your DC15 brush bar. The issue you described is highly unusual and we would like to speak with you directly in hopes to resolve this matter as soon as possible.

Please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or reach our UK colleagues at 0800 298 0298. Our experts will be happy to assist with this issue.

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I'm sorry to hear you're having difficulties with your DC32 Animal. If you've been unable to resolve this issue after checking for blockages and washing the filter, I'd encourage you to give the Dyson Spain Helpline a call on 902305530. Alternatively, if you email asistencia.cliente@dyson.com, someone will be in touch as soon as possible to provide assistance.

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Hi Lisa,
I am sorry to hear you are having difficulty with your DC15. Based on your description of the problem we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution for the issue you having with your brush bar.
Please call us at 1-866-693-9766 (US) or 0800 298 0298 (UK) so we can provide further assistance.
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1 Answer

Hello Beater brush will not work. I see switch on handle, perhaps needs replacement??? Is there anything else that controls beater brush. How do I determine problem and what is solution if know?


Hi there,

I'm sorry to hear you're having difficulties with your DC15 Animal. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.co.uk/support/help.asp?article=915&product=DC15-ANIMAL

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the red brush control switch located next to the purple on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

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1 Answer

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Hi there,

Sorry to hear you're having difficulties with your DC15. Please note the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the brush control switch next to the on/off switch to turn the brushbar off. The brushbar is also designed to cut out if it becomes tangled with a rug fringe, etc.

To check everything is correct with your machine, please follow the simple steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-ANIMAL

If you've followed these steps and are still having issues, please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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Hi there,

Sorry to hear you're having a problem with your DC15 brushbar. To check everything is correct with your machine, please visit the Support section of our website and follow these simple steps:

http://www.dyson.com/support/help.asp?article=815&product=DC15-SY-STD

Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some troubleshooting over the phone, and provide further assistance.

Kind regards,

Jack
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Hi there,

Sorry to hear you're having a problem with your DC15. You might find it helpful to visit the Support section of our website and follow these simple steps:

http://www.dyson.co.uk/support/help.asp?article=903&product=DC15-ANIMAL

You should find this resolves the issue. However, if you're still having difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

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I need a vacuum brush housing assembly for Dyson DC15 animal. Part of it is broken (plastic).


http://www.espares.co.uk/dyson/dc15/p/1086/716/10
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