Question about Plantronics CS50 Wireless Office Headset Professional Headset

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People can't hear me on my plantronics cs50 headset

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 32 Answers

SOURCE: Headset has static

Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Posted on Apr 28, 2009

  • 32 Answers

SOURCE: My headset was working fine

The CS50 is not a phone and it is not specific to VoIP.  It does not transmit over the ehternet wiring in your office space.
Here is how to really "reboot" or as the manufacturer refers to it "perform a system reset" on your headset:
1. Lift the headset off of the charging base.  Make sure the headset is turned off.  The green light should not be lit on the charging base. 2. The mute button is on the black little wheel on the top of the headset.  If you push it straight down with the tip of your finger it will mute it.  Now, at the same time, push and hold the mute button with the call answer button.  You will see a green light on the headset flash quickly.  After 2 series of flashes, let go of both the call answer and the mute button. 3. Place the headset back on the charging cradle.  Leave it there for 30 seconds.  Lift it up and try it now.
Also make sure that the red light on the base is lit up.  This means there is power to the system.  If it's not, check the connection.

Posted on May 22, 2009

  • 32 Answers

SOURCE: Plantronics cs50 head set with lifter has STATIC

Try a system reset:
1.  Lift the headset off of the charging cradle, but make sure the headset is turned off.  It will be off if the green light on the front of the base is not lit.  If it's not, push the call answer button once to turn it off.
2.  Push the call answer button and the mute button at the same time and hold them down.  The mute button is the black little wheel at the top of the headset.  Use the tip of your finger to push it straight down and hold it while holding the call answer button.  A green light on the headset will flash for 2 series of flashes.  Wait until the end of the second series then let go of both buttons.
3.  Put the headset back on the charging cradle and wait 30 seconds.  Lift it back up and try to use it.  If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.

Posted on May 22, 2009

keekus
  • 83 Answers

SOURCE: I am getting feedback with Plantronics CS70 Wireless Headset

Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Posted on Jul 18, 2009

  • 608 Answers

SOURCE: Problem for Plantronics CS50 Wireless Headset

The following is a cut from Plantronics web site. I hope it helps, It's just possible you have missed a setting, such as the mute switch.

The CS50 has both transmit (how you are heard) and Receive (how you hear) controls on the unit itself.

The Master Transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

The Master Receive setting is on the back of the base (below the picture of the microphone) there is a 1234 switch 1 being the highest setting and 4 being the lowest setting. You can fine tune this setting by using the volume control on the headset itself. This is the rocker volume wheel on the back of the headset (opposite of the microphone).

The headset volume control also doubles as a mute switch if you press it in, instead of rocking it back and forth.

There are also configuration settings on the left hand side of the base. This is a dark grey dial with a 1234 on it. There are notches to the right of this dial. Whatever number is lined up with the notches it what setting you are on.
This needs to be set to the clearest setting.

There is a silver button on the headset itself which is your “Talk button”. This is what you press to use the headset and or transfer the call from the headset back to the hand receiver.

There is also a switch on the right hand side of the base which is your the IntelliStand feature.

When the CS50 is used in conjunction with the HL10 handset lifer you can enable the IntelliStand feature.

The IntelliStand feature senses when the headset has been removed or placed into the CS50 base unit which automatically activates the Handset Lifter and enabling headset/handset mode to answer or end the call.

There is a switch towards the bottom on the right side of the base unit that will switch the IntelliStand feature On and Off.

Posted on Apr 11, 2010

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1 Answer

Cs540 caller hears echo


Hello, if they are hearing echo, you are speaking too loud. Or have the receiver too close and talking too loud. Or the person on the other end of the line has phone line problems.

May 16, 2014 | Plantronics CS50 Wireless Headset

1 Answer

Were does the battery go?


The battery is in the top part of the microphone. If you look at the underside of the microphone that lays against the side of your face you will see the battery door cover. I will put a link below that shows an easy way to remove the cover so you can replace the battery when needed. I will also include the link for the batter.

Plantronics CS55 Battery Replacement

Plantronics CS50/CS55 Battery

Good luck from Headsets Direct!

Oct 25, 2011 | Plantronics CS50 Wireless Office Headset...

1 Answer

I CAN ADJUST VOLUME ON HEADSET, BUT I DONT HEAR A DIAL TONE OR VOICE THRU HEADSET


You don't specify which headset that you have. I would need to know which one and check all the connections to know why you aren't hearing a dial tone.

Here are a few things you can try -- try checking all the connections, unplug and replug back in, make sure that they are in the correct slot.

If it is a wireless headset say like a CS50-CS55 there is a 1-4 on the side, check to see if the #1 is in a 3 O'Clock position.

Is this a computer headset, wireless, corded, bluetooth, MP3?? Can only give recommendations of things to try.

Good luck from Headsets Direct!

Aug 24, 2011 | Plantronics Radio Communications

1 Answer

My plantronics CS50 USB headset won't subscribe to the base, it just keeps giving 3 short beeps when the call button is pressed. Numerous attempts at resubscription and resetting have not had any...


I know this is an old post but I just want to share what I confirmed through Plantations. Hopefully it will help someone in the same situation. Sometimes, people buy replacements headsets and it should be noted the CS55 Headset does not pair with the CS50 base. While they headset looks identical, the only way to tell which headset you have is to open the battery cover and look under the battery. If you have a CS55 headset and a CS50 base, they will not pair.

Jun 24, 2011 | Plantronics CS50-USB Headset

1 Answer

I was given a CS55 Plantronics head set. Looking for directions to set it up


If you click on the following page:

Plantronics CS55 Wireless Headset

Towards the bottom of the page, click on the tab labeled ADDITIONAL INFORMATION. Within that section, you will see PLANTRONICS CS50/CS55 INTERACTIVE USERS GUIDE to click on. This will help you visually see how to setup and start using your CS55.

Good Luck from Headsets Direct!

Jun 15, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Problem for Plantronics CS50 Wireless Headset - I can hear the person on the other end when the configuration dial is set to 1,2 or 3. But th other person cannot hear me. When I set the dial to 4, others...


The following is a cut from Plantronics web site. I hope it helps, It's just possible you have missed a setting, such as the mute switch.

The CS50 has both transmit (how you are heard) and Receive (how you hear) controls on the unit itself.

The Master Transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

The Master Receive setting is on the back of the base (below the picture of the microphone) there is a 1234 switch 1 being the highest setting and 4 being the lowest setting. You can fine tune this setting by using the volume control on the headset itself. This is the rocker volume wheel on the back of the headset (opposite of the microphone).

The headset volume control also doubles as a mute switch if you press it in, instead of rocking it back and forth.

There are also configuration settings on the left hand side of the base. This is a dark grey dial with a 1234 on it. There are notches to the right of this dial. Whatever number is lined up with the notches it what setting you are on.
This needs to be set to the clearest setting.

There is a silver button on the headset itself which is your “Talk button”. This is what you press to use the headset and or transfer the call from the headset back to the hand receiver.

There is also a switch on the right hand side of the base which is your the IntelliStand feature.

When the CS50 is used in conjunction with the HL10 handset lifer you can enable the IntelliStand feature.

The IntelliStand feature senses when the headset has been removed or placed into the CS50 base unit which automatically activates the Handset Lifter and enabling headset/handset mode to answer or end the call.

There is a switch towards the bottom on the right side of the base unit that will switch the IntelliStand feature On and Off.

Apr 11, 2010 | Plantronics PL-CS50 Professional Headset

2 Answers

All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Jan 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

No Program folder for Plantronics application / driver.


The CS50-USB from Plantronics extends wireless freedom to your softphone. It’s the first wireless headset for VoIP applications with remote call detection and answer/end capability via PerSonoCall software (built-in).

Enjoy yourself without bothering about software!

Jan 05, 2009 | Plantronics CS50-USB Professional Headset

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