Question about DeLonghi DE500 Dehumidifier

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Delonghi Dehumidifier DE500P - Code E3

Hi Speedy,
I'm having the code E3 on my dehumidifier. I have called customer service and they adviced me to ship the unit to a service center which is about more than 3 hours drive from my house and the shipping cost was more than $100. The service center would not tell me what the code E3 means so I figured if I can just fix it myself.
Can you please tell me where you order the part and the part id so that I can just order and have the unit working agains. Thanks

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  • thomast5263 Oct 24, 2008

    Thanks Speedy for the information. will call to get the part. Thanks against.

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Hi Thomast5263,
I live in NJ and the nearest center is in CT. So you can imagine that I am not gonna to ship my unit! :-)
The one I got is from Hartford, CT Utility Electric Service: 860-246-7271; talk to Dana and he is very helpful. They charged me $25 and shipped me the part and it now works fine.
When I talked to Dana he sounded pretty sure it was the condensor sensor. Simply call Dana and tell him that you have an "E3" code. I do NOT know the part number or ID.
Don't open the unit until you get the new part ---- it will help you to identify the part to be replaced. After you get the part, make sure you mark down all the screws (they are not the same! so pay attention which one is where). There are two tabs on the top so be careful when get them separate apart ---- don't force it or you might break it. The sensor itself is attached/stuck in between the copper coils under a black cover. Plug another end to the control board and you are done. Apparently there are two kinds of plug-in end ---- the first part Dana shipped to me did not match the old part so he has to send me another one which worked.
The whole procedure is not that difficult, but when you are doing this the first time you just need to be patient to locate all the screws and sparate the covers. From my experience you do need to take all covers off, otherwise you can not see the part and the wire.
Good luck to you and let me know the good news!

Posted on Oct 23, 2008

  • 1 more comment 
  • Susan Hutt Aug 11, 2011

    Am I going to get the same wrong part first? How do I get away from this?

  • Susan Hutt Aug 11, 2011

    You may as well take your help ad out speedywheel, as I called today to get the part and they cannot do it any more, by law. I feel so bad, here I have a beautiful machine that is too heavy for me to even take to the dump - I can just see it now, mile after mile of Delohghi dehumidifiers that have parts that someone may be able to use. Too bad!!! Personally, I'm sick about it.

  • john Apr 26, 2013

    thutt i have answered this question already search for it and youll find it. there is a way to bypass this sensor and computer altogether, do not junk your unit!

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