Question about Bose Companion 2 Computer Speakers
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: bose companion 3
This is a common problem it seems with the electronics within the speaker set. (Companion 3 with sub and remote pod, aka, 'puck' = help desk support term)
I bought the multimedia speaker set in 2004 and had it replaced in 2005 because the 'puck' would not turn on (no orange light nor green light.) So I called help desk and they accepted the warranty exchange and I mailed the entire system (speakers and all) back to Bose in Markham, Ontario, Canada and they sent it back several weeks later. It worked 5-6 years after that as it is 2009 now, and it has the same problem again (no light on the puck). So I called help desk again and was ran through the same tests again (on/off, power plug off, various audio inputs, etc.) and the guy said to mail it in and they'd fix it as a non-warranty item. Cost: $85(Cdn) for repair + taxes, and $39 for remote pod.
So the sound that I got to enjoy from the Companion 3 system was amazing but electronic quality is very poor. For a set that cost above most other home user sets at FS and BB, it is substandard longevity.
I like Bose and have no complaints about the sound, but I will not buy another Bose multimedia package because at $350 (in 2004), I would expect it to outlast other sets. My friend bought a Logitech speaker set from another company in 2003 and is laughing at me as he realizes this is my second set and it hasn't even lasted as long as his own set.
Posted on Mar 14, 2009
you have to call customer service at 1-800-367-4008.Run about $35.
For the broken cable, have you tried to fabricate a new cable for it?
Posted on May 25, 2009
Yes. The companion 3 system can be repaired for $75. Call Bose at 800-367-4008. They will also give you a new 1 year warranty.
Posted on Jun 21, 2009
currently trouble shooting Bose Companion 2 computer speakers, no sound from speaker, would like to know how to open cabinet to see if wires are attached to speaker?
Posted on Jun 13, 2010
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