Question about Xerox XG-91D 19" LCD Monitor

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Faulty Monitor? I bought one of these Xerox flat panel 19 inch monitors to replace my convention Sony unit about 4-5 months ago. It has worked just fine until about 7 days ago. Are there any known problems with these Xerox units? I turn my computer off during the day, when I am at work. I also turn my computer off during the night when I am asleep. At those night times I also turn the 'blue power button' on the monitor off as well, as it will flash annoyingly in the room if left in the 'standby mode'. Just recently I have experienced a problem with the monitor displaying a screen of anything meaningful after boot up. Previously the screen would display the Xerox logo briefly, then the Windows XP logo, and eventually bring up my password screen. Now there is like a very quick flicker of the Xerox logo, and then just a very dim blue/black screen with nothing on it. At first I thought it might have something to do with the signal to the monitor, or in other words the signal from my HP Pavillon tower. But I began to play with the power button on the monitor cutting it on and off a number of times until it finally displayed the screen correctly.... almost as though it needed to 'warm up'. I doubt this is the problem. At the very beginning of the problem it only did this failed start-up sporatically, but now it does it every time I turn the system on. And it can take 10-15 cycles of pushing the monitor's power button on and off to get it working....which leads me to think it is a problem with the monitor. Any ideas??

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  • brian eiland Aug 03, 2006

    Hello Kirby
    I called the Xerox tech support and they ask me to simply turn the power on the monitor without it being hooked to the computer. It failed to light up indicating a problem is with the monitor.

    They told me to send the unit back to ProVue in Calif. I'm hoping they don't just replace the unit with another one, if it is a design problem, and then I have trouble again down the road and out of warranty.

    In the meantime I drug out my old Sony Trinitron monitor and it cranked uo just fine....actually better color as well.

    Did you notice that the color seems to be better on Xerox's 17 inch model than the 19 inch??

  • Darlene0519 Jan 08, 2008

    I also have the same problem, however now all I get besides a black screen is the blue power light stays on and will not go off even when pushed to off! I have tried all the buttons and have tried the down button while plugging the power back in - nothing works.

  • brian eiland Feb 15, 2008

    Faulty capacitor(s) had been mentioned by a computer repair man elsewhere in these solutions.



    I returned mine to the factory and was told they replaced an 'inverter' .



    I asked for a wiring diagram since I planned on taking this unit to my other home in Thailand. I thought this would be handy if I needed it repaired locally there. They told it me it could not be supplied. (some sort of BS about propritary design disclosure)



    I believe a Chinese company built the units for Zerox...and they were faulty. Zerox's resolution seems to be 'we are no longer in the monitor production business', and leaves the warranty up to the US rep (Pro Motion) of the Chinese company....good luck getting anything resolved.



    Mayby some sort of group action against Xerox??...to at least demand wiring diagrams so repairs could be made locally rather than shipping back to California. Or group action against US representative of Chinese made product....thru US Chamber of Commerce. I'd be glad to file claim as I live in Wash DC also.

  • Anonymous Mar 23, 2008

    Me, too. Black screen and a second. Have already sent back for repair about a year ago and here we go again. Count me in on the class action suite - how do we go about doing this. I paid a lot more than I should have and expected to get more than a couple of years. Email me with the info, please lrice10398@aol.com

    Thanks

    Lori

  • rigchap Apr 27, 2008

    Ours would go off intermittantly and seem to go on after playing with the cords, coincidentally probably. It finally gave up the ghost entirely, and is a totally blank screen. We could access the computer through GoToMyPC. The monitor power light is on, so powering up is not the problem. Other monitors work fine, as we finally went that route today. We have had this monitor less than two years and it was quite an investment.for short term use. Something needs to be done for a fix, or else for a class action.

  • uneek38 May 25, 2008

    my screen used to flicker a little,now it won't come on at all.Just a black screen

  • Anonymous Aug 23, 2008

    my monitor turns off at first dtart up. I have to turn it on and off repeativly before it stays on. Very much a waste of time..



    Mark Harbester

  • Anonymous Aug 27, 2008

    When I turn the monitor on, the Xerox logo comes up then the screen goes black. Same as others, if I cycle it off and on over and over it will come up and stay up after a few tries

  • lillypig Sep 12, 2008

    Yep, exactly the same problem here - We have a Xerox XA7 - 19i - At first I thought I must have deleted something off the computer during a registry clean up or something. At least I won't have to waste time and money swapping mother boards etc to identify the problem now.



    Funnily enough our monitor is only a little over 2 years old - great how things always pack up just out of warranty !!!!!!!



  • Kingbhoy Jan 03, 2009

    Exactly the same problem, need to turn the monitor off then on to see the screen for a couple of seconds before it goes black again.

  • bbear523 Jan 07, 2009

    I am in the middle of this fix process and the thread is great. I can displace on suggestion about the florescent tubes. Although this may be an issue with that persons system and others that are showing the white lines, it is not the typical issue for the "on for 3 seconds, then off" issue.

    I love the look of the monitor I bought 4 years ago and it has worked perfectly every since (mfg date is Sept 2004). I decided I would by a second for dual display (mfg 2005 with subtle differences from the one I had - different mfg). I bought a damaged on on ebay with the same issue from this thread.

    I first took the display screen out of the "broken" monitor and wired it to the framework of the one I already had. The display panel worked perfectly with no flicker and no loss of power.

    I am heading to radio shack to buy the capacitors. I can tell that one of them has gone bad (small one) so I will replace them all with higher quality versions.

    I will update this post with my results.

  • Kyle Michaud
    Kyle Michaud Feb 16, 2009

    When I turn the monitor on it displays nothing, but does light up some, and then goes into standby mode and goes black.

  • Anonymous Mar 12, 2009

    yes same problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • carpinter Apr 07, 2009

    I have the same problems as you guys switches on for 3 seconds and then goes on standby. Bought it from Ebuyer and say i have to deal direct with xerox as they stand good for the three year warranty ! Where do i send it

    Regards Matt

  • Anonymous May 24, 2009

    When turning on from Standby Screen is displayed okay for a second or two then goes black. Had this 3 yrs worked okay until now. If you can click on an application before the screen goes blank it works okay. I usually leave email open and quickly click on an item anywhere on the screen and its okay....

  • brian eiland Oct 05, 2010

    I'm the guy who started this subject thread with the faulty Xerox monitor. I got mine to work, then bought another one and got it to work as well...just replaced the capacitors.

    Well I just recently bought an IMAC computer and happen to receive a message from one of the Australian forums called MAC Talk. Here is the rather interesting story about these bad capacitors:

    <http://forums.mactalk.com.au/10/92840-pi...

    Most of you here will know by now about the "bad capacitor" saga that hit the iMac G5 line earlier this decade, and how Apple and just about every other manufacturer of IT gear got caught out when the industry got flooded with "Japanese" electrolytic capacitors that were a third of the price of the usual stuff.

    Sick of industrial espionage attempts by the Chinese, the Japanese component company Nichicon designed an electrolyte formula that was approximately 30% as effective as their real, heavily-guarded formula, and then "hid" it where it could be stolen. In nothing flat, Chinese manufactories such as Quanta and Foxconn were being offered too-good-to-be-true prices on "quality Nichicon" capacitors and they were eagerly snapped up and in short order ended up inside computers and other electronic devices. No-one noticed the ruse .... for about 18 months, and then the epidemic hit. Motherboards and computers from all makers -- including Apple -- started having failures, and it was easy to spot visually where the fault was as these "Japanese" capacitors were all rupturing along the top, or in extreme cases the side-seal and spilling their highly caustic contents over nearby components. In some cases, the capacitor would explode with an almighty bang:
    Unfortunately, it took time for everyone to realise just what had happened, and for Apple every single model of the iMac G5 line had become 'infected' with these fake-***-caps before their manufactory admitted they'd been hoodwinked. It became no longer a matter of "if" the iMac G5 would fail, but "when".

    Earlier this evening, I was in the middle of transferring data from a friend's iMac G5 to a new MacBook Pro i5, when the iMac emitted a *putt!* noise and shut down. I popped the back and discovered that It's Time Had Come:

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23 Answers

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I have also fixed my wife's Xerox monitor Thanks to all the posts on this website !!! I just fixed it yesterday. It was fairly easy.

I layed my on a clean towel. Like they said remove the stand first. Then the 2 screw's on the back side near the bottom. Then push the glass down about a 1/4'' .It took a couple of tries to get the glass to push down. Then lift the glass off the front of the monitor. Lay the monitor on it's back. There are 6 screws that hold the screen in place. Gently lift the screen up, on the right side are 2 sets on wires to disconnect. On the upper left side there is a small ribbon cable gently unplug it. Then you can lift the screen out. Now you will see a metal cover over the power supply board and the other board. There is about 6 scews to remove and then the metal cover will come off. The power supply board is on the right side. In order to remove the board you need to remove the screw holding the green ground wire down, It is on the lower left side next to where the black plug in, for the power cord plugs in. Now you need to gently pull that black plug up and pull the wires towards the right to get them out. On the power supply board there are 4 screws holding it down, also on the upper left side the board has a 6 pin connector where it plugs into the other board, gently pull it up. Now the board is out and you can take it to radio shack to get the capacitor's for it. I replaced, all 6 of the big ones and the 1 small one. I had to go to 2 stores to get all 6 of the big ones. Radio shacks item # for the 6 big ones is 272-1030 and the one small one is item # 272-1029. I also bought a pencil sodering iron and some soder they suggested. I spent $25.00 to fix my monitor. After reading the posts on here i figured i could do this. It took me about half a day to do this work. I also copied the posts to Microsoft Word on my computer so i could print out the posts to help me with doing this work. I also saw a few posts where some of you were asking for more help and directions on how to do this. So this is my way of thanking the people who already posted about fixing their monitor.

Thanks again for the post from Xeroxfixed posted Mar.16, 2008 and guest posted may 8, 2008 with out those that monitor would still be sitting in a box in the house collecting dust. Now it is on my wife's desk and she is happy to have it working again. We bought because she really liked the glass front on it.

Posted on May 14, 2008

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I have a Xerox XA7-19i. It has the same problem as described by many others - intermittent fault with the display that manifests as a white screen when the monitor is first switched on. After a few trys of switching on and off, the monitor works fine until left off for a few hours. Recently, the problem deteriorated to no light from the panel, and a flashing blue power light.

I HAVE SUCCESSFULLY REPAIRED MY MONITOR:

I opened up my monitor and removed the power supply board.
I de-soldered every electrolytic capacitor, and replaced them with new capacitors of the same uF and voltage rating.
I put the monitor back together again and switched it on - it worked perfectly!

Yes - these monitors have been built using sub-standard / under-rated electrolytic capacitors. After two years of use, the power supply board was unable to supply enough power to the logic board and backlight, causing the above-mentioned problems.

The repair cost me ~ GBP 15 (USD $30). It is not a difficult fix, but one only to be attempted if you have electronics knowledge. Careful, kids! you'd be playing with the power supply of a mains AC electronic device. That stuff can kill.

But - I saved myself (and the environment) from having to throw out a monitor and buy a new one. If you have a faulty xerox monitor and are getting no love from Xerox customer support, find an electronics geek and ask them to replace the electrolytic capacitors on the power supply board. (but be careful to get the right kind of capacitors, and to get the capacitor polarity correct. If you have any doubt as to you ability to do this, don't bother trying!).

Good luck!

Posted on Mar 16, 2008

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If capasitors are ok, but you have this turn off after few sec. problem it may be coused by the backlight bulbs or inverter drivers. You can detach driver chip pin 2 - protection. And it will let you use it for a while :)

Posted on Jan 19, 2010

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I have the same problem where the screen displays for 2 to 3 seconds and goes blank. I replaced the 6 470uF and the 1 220uF capacitors. No help... still does the same thing.

Posted on Dec 19, 2009

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Unbelievable 7 capacitors later and my monitor is as good as new - Thank you guys - very helpful information.

Greg, Liverpool

Posted on Nov 20, 2009

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Thanks CRONLARRY i did exactley what you said with my Xerox xg91d . i ordered the capacitors from radio shack using the part # you posted. screen came right on! works awsome.

i got my xerox xg91d from "Goodwill" store for 10.00 !!! it didnt work when i brought it home.

Posted on Sep 18, 2009

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I replaced the 6 470uf 25v and 1 220uf 25v capacitor as detailed
everything works fine now no problems at all doing the job, hope it works for others.
Thanks to the guy with the solution,cost me 1.20p plus postage for capacitors.

Posted on May 27, 2009

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I decided to follow the advice posted here and went to radio shack and replace the ccapacitors in the power supply. Unfortunately that didnt work for me although this time the monitor would stay on for more that 30 seconds but it would flickers some and dim down before the screen going black. so i finnally gave up on it since i replace all the capacitors. I decided to throw it away but not before have taken the whole thing apart, i mean the whole thing apart. I came to the conclusion that the problem is not on the power supply itself but the fluorencent light bulbs that illuminate teh backing of the lcd glass..lik ei mentioned before my moitor started flickering with the new capacitors installed, (somethign that it had not done before) when i took the screen pannel aprt i found that the light bulbs had the common black area regular fluorenecent light have after time of use.Faulty Monitor? - 754e184.jpg
there are 4 of this light in the monitor two at teh bottom of teh pannel and two at the top. and they get connected to the right side of the power supply to the pink and white wires.
So when your acreen goes black doesnt mean that there is no signal, if the power light isnt flashing (which is one of the ways the monitor let you know there is no signal coming in, the other one being the message on the screen).
in my opinion you should buy a new monitor and avoid this one (shame cos it does look beautiful) even if it a gift.

Posted on Nov 02, 2008

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I am on my second one also Xerox XG91D the screen on boot up was white with the lines took to CCity to see if can be repaired
under warranty thank god

Posted on Jul 20, 2008

I had the same problem, dead p.o.s. I enjoy this monitor, it’s one of the few on the market that are completely flat on the face. Great look! I own two, one used off ebay, repaired. Land fill, no fukin way. Found a fellow who can fix the power supply on ebay, $40.00 . I found a fix here on Fixya. Went to radio shack, better to order on line their inventory for these parts is itty *****, the same size capacitors, only $10.00. Inside in the guts of the power supply the capacitors were bulging and leaking.
Pulled them out and amateur soldering popped in the new ones, replaced 4 of the 6 big fukerz. Harest thing was getting the cover off, slight pry and slide up. And whalla! Good as new. Got 5 years on this one XG-91. Suk me Xerox for cheep o Partz! Burn the fuckerz that don’t make things to last!

Posted on May 08, 2008

Sent it for a fix no Luck, thou I dont think the guy had a clue what to do with it. Any way it cost me money.Turns out the guys a thief. He dissconnected my wires hoping I would buy a monitor from him.
Any one know where I can report peaple like this?

Posted on May 02, 2008

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Solution?

DONT BUY XEROX PRODUCTS!

I had this problem too and decided to just buy another monitor and stay clear of Xerox. Its strange how there are no more Xerox branded monitors on the market....

Posted on Apr 18, 2008

Capacitor probelms

Posted on Feb 19, 2008

Crappy capacitor problems warmup

Posted on Feb 19, 2008

It's a capacitor most of the monitors are faulty thay have a warmup problems classic on and off then white screens cheap boards cheap labour to make you're stuck with the monitor welcome to

Posted on Feb 19, 2008

It's a capacitor most of the monitors are faulty thay have a warmup problems classic on and off then white screens cheap boards cheap labour to make you're stuck with the monitor welcome

Posted on Feb 19, 2008

God this company is crap like there products , they just dont work

Posted on Feb 14, 2008

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At last I have someone else who has the same problem as me. I thought I was going mad. I have got so fed up with going through a cycle of turning it off and then on and then off......
It started with the monitor turning itself off to standby mode during the boot-up cycle. My Compaq logo would appear then the monitor would go off; the XP logo would then display and then the monitor would go off; then the XP user login screen would appear briefly before the monitor then turned off again. I found that the trick was to keep turning it off and on until you were able to load MS Word, then the monitor would stay on.

Unfortunately, I now get nothing other than the brief magic words 'NO SIGNAL'. I have tried hooking it up to my Laptop but only get the same message.

I have also heard that it could be the capacitor on the Inverter, but as my Xerox if now two years old I will have no choice but to buy a new monitor (definitely not Xerox).

I think its fair to say, STAY CLEAR OF XEROX Monitors.

Posted on Feb 08, 2008

This seems to be more common nowadays.

I have seen 6 HP screens suffer this & have been sent back to factory. All 15" ~ 2.5 years old & died within 3 months.

I have heard it could be a capacitor on the inverter if its any help.

Posted on Jan 20, 2008

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I had the same problem, only my screen stayed a white color, thought it was drivers, so downloaded new ones.  The problem was with the monitor, then I looked and saw my warranty (joke) was nearly up, like in 3 weeks.  It took me forever to get the people at Proview Technology to get back to me, it cost me $58.00 to ship it insured ground to them, and it took them a month to return a monitor that smells moldy in a beat up box.  I'm not even sure if it was my original monitor.  I purchased a Staples 19" flat screen monitor with a 3-year warranty for around $200, it is the best buy I've had.  I paid $398 for the Xerox monitor with a lousy 1-year warranty.  They are scam artists and do treat you like dirt.  I don't know how long this monitor will last, but I have it hooked up to my old pc, which I only turn on once in a while.

Posted on Oct 17, 2007

My monitor did that also. The turn on then off 2-3 seconds later. now it never turns on no matter how much i cycle the on and off button. Untill i unplug the monitor and blow dryed the top (has vents at the top) for about 2-3 minutes then pluged it in right away turned it on and bam! works. So yes it is with out a doubt the warm up issue. Im not turning my monitor off now since i know it will repeat the problem

Posted on Oct 03, 2007

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I am also having EXACTLY the same problem with my monitor, and as you state the only solution I have found is to repeatedly turn the monitor ON/OFF till it kicks in.. Once its on, unless my PC goes into hibernation it works fine, only when i turn it off/on does it stop working. Like you state this is problably a fault with the unit as I am running of a packard bell unit running SLI 6600 GT GFX cards, which i considered to be the fault in the system till i checked them out. Im digging out my reciept and going in for a replacement unit or different model as it is REALLY annoying when you cant get an work done because you have to spend 15 minutes cycling your monitor

Posted on Aug 03, 2006

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Warranties and customer support Xerox have the worst reputation for customer services, I ignored this advice at my cost. Faulty goods= invoked my warranty after 6 weeks old, I have waited over 4 months for my replacement, yes they collected the faulty unit, and left me with no monitor or refund. Sick of phoning and emailing, having to take a legal route with them now, so be warned. DO NOT PURCHASE XEROX MONITORS...they will treat you like dirt, liars, conmen and treat customers with 0 % respect

Posted on Mar 27, 2007

  • dave christie Mar 27, 2007

    too rite...stay clear of XEROX scum....never got a refund after chasing them for over 6 months on faulty goods...£720 out of pocket, wish i had read more reviews on xerox monitors.

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Posted on Jan 02, 2017

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SOURCE: Xerox XG-91D 19 in. Flat... Problem

If you look on the back of the monitor it has the name of the manufacturer - which I googled and found this warranty information: http://www.sylvania-displays.com/Support/warranty.html

If you already know that your monitor is out of warranty but want to try to figure out what's wrong with it, these are the contact numbers:
California:
PTI
7373 Hunt Avenue
Garden Grove, Ca 92841
Phone: 714-799-3899
Fax: 714-379-6290
Hours: 8AM to 6PM Pacific Time
Texas:
PTI
10849 Kinghurst Suite # 120
Houston, TX 77099
(281) 530-4100
(281) 530-4104 fax
Hours: 8AM to 6PM Central Time
For further warranty information, please contact our Customer Service Department
Call our toll-free service number at 1-800-776 8439 for out-of-warranty service rates.

Posted on Jan 10, 2009

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