Question about HP Photosmart Premium C309g multifunction InkJet Printer

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Ink cartridge carriage stuck of the HP Photosmart c309g

It reports paper jam, but there's no paper found in the system... When opening up the cover, the carriage tries to move to the middle, it's making a lot of noise, but it's only moving like a cm or so and then back to the right. Pushing by hand allows me to move it only about the same distance. It feels like there's an obstruction, nothing to see or feel. Then I checked if the print head lever is down in locked position, and it is, so that can not cause the blockage neither.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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vinay229229
  • 1121 Answers

SOURCE: i can not manually move the printer carriage on my HP Photosmart B210e printer

Might be service station jammed.Service station work is to clean the print heads,stores spitting ink init as we as capping the print heads to protect from the nozzle drying..After switching off the machine service station capping the print heads and arrest the carriage assm for protecting the print heads, in this condition carraige assm wont come out until its released by service station. Its required expert to release the service station, if you force to pull it will damages the print heads.. You justify what you can do for this issue...If you are capable do it...But care fully

Posted on Jan 09, 2012

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rylee_smith
  • 8619 Answers

SOURCE: My HP PHotosmart C4150 is reporting a carriage

Hi

Please see this link from HP, and check how to clear the carriage jam(link includes the pictures aswell)--

HP Photosmart C4150 Carriage jam Troubleshooting

Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on Jul 07, 2009

  • 159 Answers

SOURCE: Ink Failure on HP photosmart premium C309g printer

Turn off the machine, unplug the power cord from the back of the machine, remove the ink cartridges (lift the lid up at the base of the control panel), wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime the ink lines to clear the error. You can find instructions for this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

Posted on Mar 15, 2010

rajdeepdutta
  • 2517 Answers

SOURCE: carriage stall.. clear carriage obstruction and press resume...

Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.


Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now

If that does not work then follow the next step.


Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.


Posted on Jul 27, 2010

  • 5 Answers

SOURCE: keep getting two errors clear

your printer waste tank become full clean this with water and dry it.

Posted on Sep 19, 2010

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1 Answer

Ink cartridge jam


Try cleaning the carriage bar. This is a shiny rod that the ink carriage slides back and forth on. Wipe it off with a clean rag and put a drop or two of light oil on the rod. The carriage should move easily back and forth.

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it will be stuck in roller cleaner mode, that is mechanical. the only real way is to push it thether over to the left. with the power off the printer, then close the compartments and turn on the printer it can take 2 o3 goes as it will try to move it right. you have to get it off the clip that is holding it there. the cartridge is held in place to stop it moving while the roller is cleared.

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Symptom look like carriage jammed in service station,open cover gently try to pull carriage out if its jammed, open top & side covers, release service station capping through manually rotate gears, once its released, push carriage left side, remove service station & verify why its jammed, if found any breakage replace it, or clean it..but little bit technical skill required..see the similar diagram below:
12_23_2011_1_09_32_am.gif

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2 Answers

How do i fix a cartridge jam?


Hi andmary,
While using the HP Photosmart C4180, the printer may display error messages. These messages alert you, as the printer's user, to any problems affecting the printer's performance. The printer can display the message "Carriage Blocked" on the printer's display screen, stopping any current print jobs and preventing you from printing anything until you resolve the problem. The error message can be caused by an actual obstruction, such as a stuck piece of paper, keeping the cartridge carriage from moving freely inside the printer. Sometimes the error is a result of a software error.

Instructions:
1. Turn off the printer, wait 15 seconds, then turn it back on. Press the "Setup" button on the control panel, then use the arrows to highlight "Print Report" and press the "Ok" button to print a self-test page.
2. Remove all the loose paper from the printer's input tray. Turn off the printer and open the back door by depressing the tab on the left side.
3. Pull out any stuck paper, being sure to turn the rollers to check for small pieces of paper. Close the back door and open the printer's front door.
4. Remove any stuck paper from the printer. Move the cartridge carriage from the left to the right side of the machine, removing anything that stops the carriage's movement.
5. Push down on each cartridge, then pull each one out of its slot. Replace the cartridges in their slots, then push forward on them until they each click into place.
6. Plug the printer back in and turn it on, then unplug the printer's power cord from the back of the machine and the electrical outlet. After at least 15 seconds, plug the power cord back in and turn the printer back on. If the problem persists, take the printer to a repair shop.

Hope this helps.
Thank you for using Fixya!

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Often a carriage jam is caused by a paper jam. If you're getting a carriage jam message and a paper jam message, this video should help.
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Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.

You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.

Once the little bits of paper were out, I was back in business. Good luck!

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