Question about Pinnacle Computers & Internet

1 Answer

Pinnacle Studio Plus version 10 Keeps Crashing

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 749 Answers

If you are getting any type of error message or warning message (except a fatal crash message), then , click here to see the FAQ titled "Studio Launch error/warning messages" to resolve these issues. For a fatal crash or any type of lockup/freezing while launching, continue with this FAQ, below.
If Studio was launching for some period of time and then it stopped launching, it is best to try to determine what changes have been made to the computer recently and undo the changes to see if it has an affect on the problem. Here's a short list of what could affect Studio's ability to launch:

  • A Studio patch was applied but it didn't install properly
  • The graphics driver was updated
  • Hardware was installed
We recommend using Windows XP System Restore. You can obtain more information on how System Restore works from the Microsoft web site at:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx
Troubleshooting steps for Studio hangs or crashing while launching (starting)
1. RESTART THE COMPUTER. Try restarting the computer
2. WAIT A FEW MINUTES: If Studio still won't launch, wait a few minutes to let it finish launching. We have noticed on some computers that it may take a little while for Studio to completely launch. Studio 10 users click here to see the FAQ on this.
3. LATEST VERSION OF STUDIO. There was a launch problems in previous versions of Studio 10 that are now fixed in the latest version. When troubleshooting any problem, it is always best to be on the latest version of the software.
If you have Studio version 12, download the latest version here.

If you have Studio version 11, download the latest version here.

If you have Studio version 10, download the latest version here .

Note: Studio 11 patches will only patch a previous install of Studio 11. Studio 10 patches will only patch a previous install of Studio 10. Etc.

If you have an older version of Studio (Studio 9 or 10, etc), it is advised for you to update to the current Studio software. The current version is Studio 12. Click Here to go to the Studio 12 Upgrade page.

How to download and install a patch:
  • When downloading the patch make a note of where it is being saved to. We recommend saving the patch to the desktop.
  • Before installing the patch, make sure that you do not have any other programs running. Studio must not be running.
  • Once it is fully downloaded, double-click on the patch to begin the installation.
  • Follow any on-screen prompts to complete the installation. Reboot the computer after applying the patch.

4. SAFE MODE: Try launching Studio in Safe mode. In Safe mode, many device drivers and applications do not load. If Studio will launch in safe mode, then the issue is most likely a configuration problem with your computer. NOTE: We do not recommend using Studio in Safe Mode. This step is for testing purposes only. To start in Safe mode:
  • Shut down the computer
  • When you turn it back on, tap the F8 key every couple seconds until a menu pops up. (If the XP splash screen appears, the F8 keys was pressed too late so restart the computer and try this step again)
  • On the menu, choose Safe Mode, and then press the Enter key
  • Launch Studio
If you need help starting in Safe mode, you can click here to get information on Microsoft's web site
If Studio won't launch in Safe mode, then Studio many not be installed properly or the install may be corrupt. We recommend uninstalling and reinstalling Studio.

Click here to see the FAQ on how to uninstall, then reinstall Studio 10.

Posted on Oct 22, 2008

  • Jeff Strader
    Jeff Strader Oct 22, 2008

    If Studio launches in Safe mode, then the issue most likely is due to device drivers and application conflicts. Continue with the troubleshooting steps below.

    5. Disconnect all Capture hardware (if possible or practical)


    5.1. PINNACLE EXTERNAL HARDWARE: If your capture device is a Pinnacle external device (i.e. Dazzle DVC 80, DVC 85, DVC 90, DVC 100, DVC 120, DVC 130, DVC 150, DVC 170, 500 USB, 700 USB, MovieBox DV, MovieBox USB, MovieBox Deluxe) then:




    • Unplug the capture device from the computer

    • Launch Studio again

    • If it still will not launch then go to step 2

    • If it does launch, then reconnect the capture device and wait until the computer loads the driver, and then click on the capture tab

    • If this works, the go to Setup -> capture source and select the correct capture device.

    • If this does not work go to step 5.2.


    5.2 WEBCAMS: If you have a webcam, try the following:




    • Launch Studio with the webcam plugged in

    • Launch Studio with the webcam unplugged


    If one of these steps works, then the webcam will have to be set every time, so that Studio will be able to be launched.

    5.3. CAPTURE DEVICES IN THE COMPUTER: To see what capture device are in the computer, do the following:




    • Go to Start -> All Programs -> Studio 10 -> Tools. Click on AM Capture

    • Click on the Devices pull-down menu


    Try physically disconnecting the devices on the Devices list
    Try uninstalling the driver for the devices on the Devices list.

    6. DOWNLOAD AND REINSTALL THE DRIVER FOR THE GRAPHICS CARD. During the Studio software launch process we do check that you have a DirectX compatible graphics card. Download and reinstall the latest version of the driver for the graphics card that is on your system. Many customers have nVIDIA or ATI graphics cards and the latest driver can be found at:


    nVIDIA is at: http://www.nvidia.com

    ATI is at: http://www.ati.com

    If you need assistance with this step, please contact the support department for the graphics card company.

    7. DOWNLOAD AND REINSTALL THE DRIVER FOR THE SOUND CARD. During the Studio software launch process we do check that you have a sound card and video card that support DirectX. Download and reinstall the latest version of the driver for the sound card that is on your system.

    If you need assistance with this step, please contact the support department for the sound card company.

    8. REMOVE THE SOUND CARD FROM THE SYSTEM. Some older sound cards may not work well with newer versions of Windows. This can be verified by shutting down the computer, removing the sound card and restarting. Obviously this is not practical if the sound device is on the motherboard, as in laptop computers. If Studio now launches, more than likely you need to replace the sound card (if you already updated to the latest drivers in step 3).

    9. END BACKGROUND TASK: There are a couple ways to accomplish this. One is to use a Startup Manager. There are many shareware and free ware programs that assist a user in eliminating programs that launch on Startup. Use an Internet search engine such as google, yahoo, etc to search for "startup managers". We don't recommend/endorse a particular one, but we do suggest you try a couple to see which one works for you and is easy to use.

    Another is to use the Microsoft System Configuration Utility (MSCONFIG), which is part of Windows, to disable programs that launch at startup of Windows. We recommend disabling all programs and then re-enabling them one at a time until the conflicting program is located.
    Click here to view our FAQ that details how to use MSCONFIG

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Serial number for pinnacle studio9


Hi,you can download Pinnacle Studio 17 ultimate plus all the bounces from the link belw.
pinnacle Studio ultimate v17 5 0 327 bonus standard Content

Jun 17, 2014 | Pinnacle Studio Version 9 for PC

1 Answer

Activation key


problem with pinnacle studio plus version 10
ACTIVATION KEY

Nov 14, 2013 | Pinnacle Studio Plus Version 11

1 Answer

Pinnacle studio plus 10 download site


Seems that there are no downloads available legally, I know that you have payed for the keys, http://download.cnet.com/Pinnacle-Studio-Plus/3000-13631_4-10908142.html

I hope it works, if not - just reply!

Mar 27, 2013 | Pinnacle Studio Plus 10 Full Version for...

1 Answer

I want free downd load soffwhere pinacle.please Shir !


If you want a free alternative to Pinnacle Studio Plus. Trying OSALT.com or http://alternativeto.net these have all the free versions of software that you could ever need.

Also, I have located the free version of pinnacle studio for you, look at these submissions, you should find one that works for you, they are all free to use depending on your operating system.
http://alternativeto.net/desktop/pinnacle-studio/?license=free

Hope this help,

Jake

Jun 30, 2010 | Pinnacle Studio Plus Version 11

2 Answers

Pinnacle Studio Plus Version 11: Windows: Pinnacle Pinnacle Studio Plus Version 11: Windows ...


Welcome to Fixyah,

What does it mean? Are you trying to download your Studio 11? or are you in the process of the installation for your Studio 11? Let me know what are you trying to do.

May 18, 2010 | Pinnacle Studio Plus Version 11

1 Answer

My Pinnacle Studio 12 ultimate crashing


you should have to reinstall that.
it may be because of low video memory

if re installation does not work then download tuneup 2010 and clean physical memory .

still have problem then take another installation of it

Apr 23, 2010 | Pinnacle Studio Plus 12 for PC

1 Answer

I can't uninstall Pinnacle studio 10


Google for Revio uninstaller and run that.
It has a few modes so you can get more savage as you need to.

NOTE: Create a Restore Point first just in case.

Jul 29, 2009 | Pinnacle Studio Plus 10 Full Version for...

1 Answer

My Pinnacle is freezing!


It seems that your computer doing some process in the background mode. Please try to disable your antivirus and firewall connections.

You can try to follow the steps in the link below

Answer Title: Studio hangs or crashing while launching (starting)
Answer Link: http://pinnacle.custhelp.com/cgi-bin/pinnacle.cfg/php/enduser/std_adp.php?p_faqid=12433&p_created=1127433735

Feb 02, 2009 | Pinnacle Studio Version 9 for PC

3 Answers

Pinnacle studio 10 removal on XP SP3 machine... IT WON'T DIE!


From Pinnacle's customer service: http://pinnacle.custhelp.com/cgi-bin/pinnacle.cfg/php/enduser/std_adp.php?p_faqid=17013

"
May 19th, 2008: A problem was identified on systems with Studio 10.7 or 10.8 and where Windows XP SP3 was installed. Studio 10 can not be uninstalled from Start => Programs => Studio 10 => Tools or from Add/Remove Programs.

Workaround:
Insert your original Studio 10 Installation Disk and let the autostart launch. You should then have the possibility to either repair or remove the software. Please select REMOVE and Studio uninstall will then start.
"

Jan 29, 2009 | Pinnacle Studio Plus 10 Full Version for...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

1,881 people viewed this question

Ask a Question

Usually answered in minutes!

Top Pinnacle Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

sammydad1

Level 1 Expert

29 Answers

Barbat Nae
Barbat Nae

Level 3 Expert

508 Answers

Are you a Pinnacle Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...