Question about Lexmark Z2420 Printer

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I have a lezmark z2420 i cant print keeps saying cartridge problem i took out the cartridges clean them off unplugged the unit for 24 hours still having as issue ours

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  • Official Brand Answer
  • 3,344 Answers

The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:

  1. Make sure the printer is on.
  2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
  3. Remove both cartridges from the carrier.
  4. Close the printer cover.
  5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
  6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
  7. If no error appears, reinsert the other cartridge. Close the printer cover.
  8. Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.

Posted on Feb 09, 2012

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Posted on Jan 02, 2017

  • 62 Answers

SOURCE: Printer says cartridge incorrect, but is the right one...what do I need to do?

There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3430 is available from Lexmark at: PC: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe Mac: http://www.downloaddelivery.com/downloads/misc/Mac_MCC_J062309_01.Zip

To install the firmware upgrade, 1. Make sure the printer is ON and connected with a USB cable. 2. Download and run the appropriate firmware upgrade for your computer. 3. Be sure not to disconnect or power off the printer until the upgrade is complete
When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

Posted on Jun 25, 2009

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1 Answer

I'm having cartridge problems with lexmark z2420 printer


The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:

  1. Make sure the printer is on.
  2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
  3. Remove both cartridges from the carrier.
  4. Close the printer cover.
  5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
  6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
  7. If no error appears, reinsert the other cartridge. Close the printer cover.
  8. Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.

Jan 31, 2012 | Lexmark Z2420 Printer

1 Answer

Lexmark z2420 - installed new ink cartridges. I


Hello ma'am/sir'

I think your printer need a reset.

please follow the steps:

1. remove the cartridges on the carrier then wipe or clean the cartridges with wet cloth.
also clean the gold connectors on the cartridges, and on the carrier also.
2. return the cartridges on the printer.
3. Turn On your printer and then OFF it by pulling the cord from the outlet.
4. Turn it On and do align cartridges.

Good Luck & please rate..

Mar 21, 2011 | Lexmark Z2420 Printer

1 Answer

I have the cartridge error message also. it says to replace the yellow cartridge. I have done this but still no help. Now I'm dead in the water.


Hi,

When this error appears in your printer check if ink are smeared on the holder where the contact panel is with the cartridge. To fix this issue use the Kleenex(perfume ) added with few drops of water to dampen it and clean off those contact on the holder. You should let the unit sit 24 hours for best results. Before printing anything run aligned thecartridgesa couple times then run clean cartridges a couple of times. Print the test page to look for the condition.

Thank you !!

Jul 30, 2010 | Brother MFC-9440CN Laser Printer

1 Answer

Keep stating cartridge error,and refer to documentation to troubleshoot


Hi,


When this error appears in your printer check if ink are smeared on the holder where the contact panel is with the cartridge. To fix this issue use the Kleenex(perfume ) added with few drops of water to dampen it and clean off those contact on the holder. You should let the unit sit 24 hours for best results. Before printing anything run aligned thecartridgesa couple times then run clean cartridges a couple of times. Print the test page to look for the condition.

Thank you !!

Jul 25, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Color Cartridge


Hi,


When this error appears in your printer check if ink are smeared on the holder where the contact panel is with the cartridge. To fix this issue use the Kleenex(perfume ) added with few drops of water to dampen it and clean off those contact on the holder. You should let the unit sit 24 hours for best results. Before printing anything run aligned thecartridgesa couple times then run clean cartridges a couple of times. Print the test page to look for the condition.

Thank you !!

Jul 19, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Cartridge error 1203


Hi,

When this error appears in your printer check if ink are smeared on the holder where the contact panel is with the cartridge. To fix this issue use the Kleenex (perfume ) added with few drops of water to dampen it and clean off those contact on the holder. You should let the unit sit 24 hours for best results. Before printing anything run aligned the cartridges a couple times then run clean cartridges a couple of times. Print the test page to look for the condition.

Thank you !!

Jun 27, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Hp 1410 all in one keeps saying prin cartridge error


Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
  1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
  2. Open the unit to access the print cartridges.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
  4. Remove both print cartridges.
  5. Verify that the part number on the cartridge is the correct part number for the unit.
  6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts c00055424.jpg NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
  7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  8. Reinsert the cartridges and lock them in place.
  9. Close the top cover or access door and plug in the power cord.
  10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:
  • Cotton swabs or any soft material that will not come apart or leave fibers.
  • Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
  1. If the unit is off, turn it on.
  2. Open the unit to access the print cartridges.
  3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
  4. Remove both print cartridges.
  5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different) c00130268.jpg
  6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different) c00055427.jpg
  7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
  8. Reinsert the print cartridges when prompted and then close the top cover or access door.
  9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
  10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

May 17, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Installation issues with lexmark z2420 wireless printer


I had a problem with mine also. It kept giving me an unsupported cartridge error. I finally took it back to the store and exchanged it. The replacement works fine.

Feb 11, 2009 | Lexmark Z2420 Printer

1 Answer

One of the 3 colors will not print


This problem may be due to blocked nozzles, faulty cartridges or a faulty print head or main board. The first thing to do is eliminate the cartridges. Do a proper cartridge change on both printers, but swap the yellow and cyan (blue) cartridges between printers rather than fit new ones. If either (or both) of the missing colours now appear, you know the problem is the cartridges; replace it (or them) with new ones.

For example, take printer A, with yellow missing. Do a cartridge change procedure on printer A, but instead of fitting a new yellow cartridge, put in the yellow cartridge from printer B (since you know this yellow cartridge works). If yellow now prints in printer A, you know the cartridge you took out is faulty - put a new yellow in printer B, and throw away the cartridge you removed from printer A. Repeat this process for printer B with the Cyan cartridge.

For one or both printers where the above does not solve the problem, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head across fully into its parking position on the right, so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean or two. If the missing colours now start to appear, try another clean or two. If still not perfect, leave for 24 hours and try again. If still nothing, report back.

Feb 08, 2009 | Epson Stylus C62 InkJet Printer

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