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Not receiving or outgoing e.mails

I am not receiving or being able to send out messages

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Start simple. Check that your network equipment is working and that you have internet access. Then verify your POP3, SMTP and IMAP settings in your e-mail software as well as your account information with your e-mail provider.

Posted on Feb 28, 2012

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Can recieve but cant send


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1 Answer

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If you can successfully receive e?mail messages, but can't send messages, then Windows Mail is having problems connecting to the outgoing e?mail server that's used to send messages. These are likely possibilities:
  • If you've never been able to send e?mail successfully using Windows Mail, your e?mail account is probably not set up properly. First, follow the steps to verify your e?mail account information in the "I can't receive e?mail" section of this help topic. If you verify that your e?mail account information is entered properly, you might need to change your authentication settings so that when sending mail, you sign in using your e?mail user name and password. Check with your e?mail provider to see if it requires authentication for sending e?mail.
    To use authentication when sending e?mail
    1. Open Windows Mail by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking All Programs, and then clicking Windows Mail.
    2. Click the Tools menu, and then click Accounts.
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    4. Click the Servers tab, and then, under Outgoing Mail Server, select the My server requires authentication check box.
    5. If the account information that you use to send e?mail is not the same information that you use to receive messages, click Settings, click Log on using, and then enter the user name and password that you use to send e?mail.
  • Many Internet service providers (ISPs) require you to be directly connected to their network to use their outgoing e?mail servers. If you're using a mobile PC and connect to the Internet using a different ISP (such as when using a wireless connection in a hotel), you might be able to receive, but not send, e?mail. Some ISPs will allow you to send e?mail when connected to a different provider if you use authentication when sending. Follow the previous steps to use authentication when sending e?mail. If your ISP doesn't allow this, you'll need to find out the name of the outgoing mail server for the ISP you're currently using, and then change the settings in Windows Mail to use it.
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    2. Click the Tools menu, and then click Accounts.
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    4. Click the Servers tab, and then enter the new mail server in the Outgoing Mail (SMTP) box.
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1 Answer

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If you're unable to send mails, it can be related to a problem with the configuration of Outgoing Mail Server (SMTP). Verify from your ISP your incoming and outgoing mail server.

Go to Tools> Account Settings> Email tab.
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1 Answer

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You need to contact your e-mail provider to see the correct settings and port number to use for the incoming and outgoing mail server.

You have to make sure to put your complete e-mail address in the user name field.

Have a great day!

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