Question about Nortel Business Series Terminal T7208 - digital phone

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Inactive feature when trying to get messages

We have always been able to get out messages by pushing Feature 981 and now it is saying it is inactive....

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  • kwanjt Nov 21, 2008

    We have the same problem! It was working fine just up to a few days ago and since then the voicemail doesn't kick in so no one can leave any messages. Any prior messages can't be retrieved either because 981 is inactive. What can we do??

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How can I find out the extension Number of my phone set?

Posted on Aug 08, 2009

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Messaging is inactive on all lines after push functions button and enter 981


Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

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When we press feature 981 the message reads inactive feature. what can we do to fix this issue


That means that the voicemail system is no longer recognized by the phone system. Check the lights on the voicemail to see if its still receiving power.If so try unplugging and plugging the voicemail to reboot it. The voicemail can take up to 6 minutes to totally reboot.

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I have tried feature 981, 982, 983 etc. and I get the message "Inactive feature". What is the problem.


First make sure u r using Voicemail system which is either Star talk or call pilot.
If u r any one of this then only u can use F 981, 982 , 983 or 985. Its a feature code of voice mail.
If u r using either of this and still gettin inactive feature, then try with rebooting The Satr talk or call pilot i.e. switch off from mains wait for few mins and switch it back on.
After rebooting it will take 15-20 mins to boot up the system and after that u can use these feature.

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Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

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Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

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1 Answer

Norstar: Inactive Feature (981)


This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

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