You can get the solution by me if you wish to go for a session email me at techin.scott at the rate of gmail dot com, I will pick you there.
Otherwise just go through this link, it will help out regarding : Drivers Installation for Printers
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Epson have there reset's pretty locked up, Agents have to register to gain axcess rights to software program tool that resets purge counter (waste count rset) , there are 7 pads in these printers just felt blocks that suck up ink and the electronic counter. all colours are mixed in felt so no draining guess you could wash them out but it is the counter that will stop you, wont go till reset. I have seen some after market ink chip resets but dont know if they work.
Epson about 6 months ago sealed up their tec support download system, now we have to identify agent and rep who is downloading the "eagle" software that is the Epson adj software that allows adjustment and reset of waste ink counter.
No relate with paper jam & page count resetting. Might be maintenance not installed properly..Remove paper jams, restart printer,if error 13.20 appears check some paper/paper particles jammed.. 1. Print from manual tray. A. If paper is jamming, check registration assembly, clean it,best method for cleaning is vacuum cleaner in this area. chk.. B. Take out registration assembly, check clutch gears, driving gears, solenoids.. 2. Check pick up rollers are properly installed in tray 2 & 3.. 3. Check PIU unit for paper jams 4. Check Fuser sensor flags. To reset the counter: Hold enter button & switch on the machine, wait till display shows cold restart, scroll to reset maintenance kit with help of arrow buttons & enter. Printer restarts & counter will become Zero..
Please follow the steps below to resolve your issue.
1) Turn off the printer. 2) Lift the scanner cover. 3) Toggle the transportation lock five times, ensuring that it is in the unlocked position, towards the front of the scanner. 4) Turn on the printer, and the error should be cleared.
i just fixed the problem .. you have to reset the protection counter FIRST .. then do the reset using the triangle and colour buttons.. this it the link for the SSC utiliity to reset the counter www.ssclg.com/epsone.shtml .. my printer works fine again