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use the reset button to reset it ..The device should be on when you do it ...and the reset button should be hidden in a hole somewhere at the side or at the bottom ...Just push in that hole with the sharp stylus ..and keep it pressed until restarts ..This should make it work ... I hope this will be helpful ..
First lets try resetting your player,
to reset the player:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
NOTE: Resetting will turn the player off while it is frozen.
Next; if that does not help click on this link and down load the Updater program and update the players firmware.
Start the sansa updater, set sansa to recovery mode plug into computer. unplug when told sansa should restart (Lock sansa press and hold rec and menu until recovery begins)
Also you can Try Reset All NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED TO PERFORM THIS OPERATION! If your device freezes up press the Menu button and hold for 15 seconds. This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation will be gone.....
if it is detected in your system,use sansa updater to upgrade the firmware.You will find it here
first download the firmware from here1.Turn on the View 2.Put the device in Hold (move Hold button until orange is showing) 3.Press and hold the Left Button 4.Plug the 30 pin connector into the device (be sure the USB is plugged into the computer) 5.Wait for View drive(s) to mount 6.Extract the downloaded zip file and transfer all the contents to the mounted drive.7.Disconnect the Sansa View and let it restart.8.Upon completion of the firmware upgrade, the device will restart. If the restart does not initiate or complete, press & hold the Power switch for 8 seconds to reset the device and then release and press again to restart.