Question about Brother IntelliFax-2920 Plain Paper Fax, Copier and Phone , 33.6 Kbps Modem Laser

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Brother FAX-2920 sending-receiving problems

Yesterday we have moved fax machine to diferrent room reconnecting telephone line, so fax machine is on the same line but for some reason doesn't work anymore it's dialing the no. I can hear fax sound but it's not transferring anything it's seems that machine is not detecting fax tone. after while on the display apears 0 and error report is printed. when receiving fax dispalay shows mssg. receiving but nothing is printeg and on the other fax machine error report is printed.

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  • yanogore Oct 22, 2008

    It is plugged to line port, I can hear dialing tone but machine is not transfering data.

  • yanogore Oct 22, 2008

    It is connected to LINE port.

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  • 2,120 Answers

Make sure you are plugged into the LINE port of the fax machine.

Posted on Oct 22, 2008

  • Leroy Elliott
    Leroy Elliott Oct 22, 2008

    Sorry, have you tried taking the machine back to the original location to try it out? Very weird problem.

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This means that your Brother machine experienced a communications error when sending or receiving a FAX. This is generally caused by either interference on the line, phone line connection or another device on the line.
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If the message still appears, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc. Make sure the telephone line is connected directly from the jack (socket) on the Brother machine labeled "Line" to the telephone wall jack (socket).
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Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external answering machine on the same line as the Brother machine.


*Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ring Master, Ident-a-Ring, Ident-a-Call, Data Ident-A-Call, Teen Ring, SimpleBiz Fax & Alternate Number Ringing and BT Call Sign.
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Receiving Faxes in Manual Mode
  1. Lift the handset of a telephone that is on the same line as your Brother machine.
  2. When you hear the sending machine's fax tones (short beeps that occur at regular intervals), do one of the following:
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< Easy Receive (Fax Detect) >
The Easy Receive (Fax Detect) feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine. Your Brother machine will automatically generate fax receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.

Your Brother machine's Easy Receive (Fax Detect) feature is turned ON by default. To adjust your Brother machine's Easy Receive (Fax Detect) setting, please follow these steps:

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Please post your feedback and Vote if the problem resolved as per your satisfaction.

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