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The only thing that comes to mind is a problem with the headphone jack. The jack, itself, could be bad and not opening the speaker circuit when the head phones are plugged in. The other thing might be that the plug on the head phones is not completely compatible with the jack. The second case could possibly be resolved by trying a different type, or brand, of headphones. The first problem would require tearing the laptop down to the point of being able to adjust or replace the jack. Hope this is of some help and have a good one! Ron
Plug in the speakers Jack, then restart computer with headphones plugged inside.You will still hear windows startup sound. At this point remove headphones and restart. The problem is usually fixed in this way.
Test if you can hear sound when you plug in your headphones.
If none, check your device manager if your audio controller is present. If none, re install the driver.
If you can hear sound while the headphones is in, your laptop speaker is damaged.
Hope this helps.
If the sound is coming you have installed the driver properly
try to change the head phone jack , if doesnt help it could be the problem of your head phone socket. because when you insert the jack , circuit inside the headphone socket closes and your outside speakers will be off