Question about HP DesignJet 500ps (42 in.) InkJet Printer
I have an recent model low usage HP Designjet 42" 800ps. I recently cleaned it from inside the front window but did not disassemble it, and after printing beautifully for a few sheets it does not want to load paper. It says when checking paper that the paper is too far to the right. Then when it attempts to return the carriage to the right over the printheads, I can hear it bumping as though it thinks it has a few more inches to travel. It seems the carriage thinks it is further left than it is. I cannot find a service manual and HP email support only wants me to hire a technician. Help please!
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Posted on Jan 02, 2017
It is not recommended that the user replace the carriage belt, on any HP printer. Any damage caused by the user, won't be covered by the warranty and will likely result in a completely useless, but very expensive doorstop. Or paperweight..
I do believe your printer has since been discontinued for support, however only an HP Customer Service Representative would be able to confirm that. I would suggest phoning HP for technical support or to at least confirm whether support is available.
Even if your printer is no longer a) under warranty, which I suspect it's not, or b) out of support completely, they may be able to provide you with a list of Authorized Service Providers (ASPs) within your area.
Best Of Luck.
Posted on Dec 15, 2008
I request you to please perform the below steps to reslove false paper jam..
Step one: Perform a partial reset
Posted on Sep 04, 2009
SOURCE: HP Designjet 800PS
you're right it is the carriage assembly. also make sure you check for damage of the trailing cables. i haven't seen anybody wire the cover shut. if you plan on keeping this product for some time than i suggest you spend the money and have it repaired. if the tech knows his **** from a hole in the wall, than he should be able to do this repair in less than two hours plus the cost of the part. hope this helps!
Posted on Sep 24, 2009
This error can be caused if there is anything blocking the movement of the carriage. I just had a client with this problem on Tuesday and it turned out that they had opened the print head cover and had not closed it properly. This caused the metal latch to block the movement of the carriage. I would check that first, as well as look for any small bits of paper that may be blocking the complete movement of the carriage.
Posted on Apr 02, 2011
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