Question about HP DesignJet 500ps (42 in.) InkJet Printer

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Designjet 800 thinks paper is too far to right, makes bumping sound

Howdy,

I have an recent model low usage HP Designjet 42" 800ps. I recently cleaned it from inside the front window but did not disassemble it, and after printing beautifully for a few sheets it does not want to load paper. It says when checking paper that the paper is too far to the right. Then when it attempts to return the carriage to the right over the printheads, I can hear it bumping as though it thinks it has a few more inches to travel. It seems the carriage thinks it is further left than it is. I cannot find a service manual and HP email support only wants me to hire a technician. Help please!

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 8 Answers

SOURCE: Replacement carriage belt for HP DesignJet 800 Printer

It is not recommended that the user replace the carriage belt, on any HP printer. Any damage caused by the user, won't be covered by the warranty and will likely result in a completely useless, but very expensive doorstop. Or paperweight..

I do believe your printer has since been discontinued for support, however only an HP Customer Service Representative would be able to confirm that. I would suggest phoning HP for technical support or to at least confirm whether support is available.

Even if your printer is no longer a) under warranty, which I suspect it's not, or b) out of support completely, they may be able to provide you with a list of Authorized Service Providers (ASPs) within your area.

1-800-474-6836

Best Of Luck.

Posted on Dec 15, 2008

  • 54 Answers

SOURCE: HP 5610 all-in-one fake "paper jam"

I request you to please perform the below steps to reslove false paper jam..


Step one: Perform a partial reset

  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

Posted on Sep 04, 2009

  • 96 Answers

SOURCE: HP Designjet 800PS

you're right it is the carriage assembly. also make sure you check for damage of the trailing cables. i haven't seen anybody wire the cover shut. if you plan on keeping this product for some time than i suggest you spend the money and have it repaired. if the tech knows his **** from a hole in the wall, than he should be able to do this repair in less than two hours plus the cost of the part. hope this helps!

Posted on Sep 24, 2009

BaronVonNuke
  • 1915 Answers

SOURCE: hi hp designjet t1100ps plotter showing

This error can be caused if there is anything blocking the movement of the carriage. I just had a client with this problem on Tuesday and it turned out that they had opened the print head cover and had not closed it properly. This caused the metal latch to block the movement of the carriage. I would check that first, as well as look for any small bits of paper that may be blocking the complete movement of the carriage.

Posted on Apr 02, 2011

BaronVonNuke
  • 1915 Answers

SOURCE: HP Designjet 800ps 24". How

Instructions are usually supplied with the belt, however if you are looking for the manual, you can find it here!

Posted on Jul 06, 2011

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If this error code appeared but was NOT caused by a paper jam, then try the following:
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* The Carriage is bumping into the Service Station. If the carriage
is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
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1) Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod.
2) The Carriage is bumping into the Service Station. If the carriage
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System Error: 86:01
Problem
Description:
Carriage-Axis shutdown.
Corrective Action: If this error code appeared but was NOT caused by a paper jam, then
try the following:
 Too much friction in the Slider Rod. Enter the Printer Information
utility (→ Page 4-26) and check the Scan-Axis usage. If the
percentage is close to 100%, then lubricate the Slider Rod.
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is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
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