Question about Canon imageRUNNER 5020i Copier

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Envelope feed problems

I am running DL size envelopes through our Canon imageRUNNER 5020i copier, and the sides of the envelope are somehow getting scrunched in the process. The printing is fine etc, but I'm getting the impression that the way the copier feeds the paper through is damaging the paper. At any rate, the come out looking a little worse for wear, with wrinkled growing worse towards the end that comes out of the copier last.

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The problem is due to the type of envelope materials you are attempting to print on. The envelope stock (paper) is much too thin or lightweight. This is the primary cause of the wrinkling.

I would suggest that you switch to a heavier envelope material, but try to stay away from linen envelopes, as these will tend to wear down the fuser mechanism faster that normal. Most printers and copiers all have this classic problem.

I worked as a design engineer for Kyocera-Mita America for nearly 6 years and have seen this problem many times over and the only available solution is to change the stock. I (KMA) did work with a company in Canada who developed a specialized mass envelope feeder system for many of our systems. However they made major design changes to the feed mechanisms and feed roller pressure to deal with lighter stock materials.

Hope this information helps you out.

Cheers,

Keith

Posted on Oct 23, 2008

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loadingenvsdiag.gif
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If you like to print DL envolopes, check the below 3 points and I am sure you will be able to print from your printer.

Prepare the printer:
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  2. Open the Paper Output Tray. Put your finger in the rounded indent beside the Paper Output Tray and open it gently. (See <2> in Figure 1 below.)

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    * Figure 1


    t_0123.jpg

  5. Load the envelope.
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      * Figure 2

      05sj00091_04_te.gif


    3. Pinch the Paper Guide and slide it against the left side of the envelope. (See <2> in Figure 3 below.)

      * Figure 3

      t_0148.jpg

      Note: Reset the Paper Thickness Lever to the left when you finish printing. (See <3> in Figure 3 below.)



Preparing Envelopes to Load:
  1. Press down firmly on the edges of the envelopes to make the folds crisp. Also, press firmly on the area that corresponds to the edges of the back flap.

  2. Remove any curling by holding the edges diagonally and bending them gently.

    envprep360.gif

  3. If the edges of the envelope are inflated or are curling, place the envelope on a flat surface. With a pen, press down while moving it from the center toward the edges of the envelope.

  4. Ensure that no curl or puff exceeds 1/8 in. (3 mm).
Paper Type
Precaution
Envelope*
DL / #10
Set paper with the flap closed.

Unsuitable Envelopes:
  • Envelopes with an embossed or treated surface
  • Envelopes with a double flap or pressure seals
Printer Driver Settings:
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    * In Macintosh, select DL Envelope or #10 Envelope in Paper Size.

  3. Select Landscape in Orientation.

Note:
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  • It may be required to change the paper size option to 'Envelope' in File Page Setup menu.
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Note:
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  • It may be required to change the paper size option to 'Envelope' in File Page Setup menu.
    Note:


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1Select Envelope in Media Type.

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    * In Windows, select DL Env. or Comm. Env. #10 in Page Size.
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  3. Select Landscape in Orientation.


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