Question about HP PSC 500 All-In-One Printer

2 Answers

Hp psc 500 message "cartridge carriage blocked. Close latches over print catridges, then turn power off and on"

Cartridges are not accessable from the R wing, they appear to be fixed there. Is there a way to get into the machine?

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  • hswier Oct 22, 2008

    actually I managed to fix it myself minutes before your message arrived by looking up the info you sent at the HP SITE!
    However thank you very much and yes it was helpful!

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2 Answers

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Normally the cause of these errors is apiece of paper or other material in the paper path. Sometimes the paperfeed assembly has become unsynchronized. Use the following steps tocorrect these issues:

  1. With the all-in-one turned on and ready, open the ink-cartridge accessdoor. The ink cartridges come to an access point if the carriage canmove.
  2. Unplug the black power cord from the back of the product. The powerplug must be pulled out to resynchronize the paper feed and carriagemotors. Simply turning the product off does not work.
  3. Remove both ink cartridges and lower the ink cartridge latches, asshown in the figure below, so that they do not catch on the productframe when the product reinitializes. Do not close the ink-cartridge access door at this time. Figure 1: Lowering the ink cartridge latching levers hp psc 500 message
  4. Remove the remaining print media from the paper supply tray. Discard any pieces of media that are damaged.
  5. Unlock and remove the rear access door. Figure 2: Removing the rear access door c00169360.jpg
  6. Being very careful, slowly and gently pull any jammed media out of the product through the rear access door.
    NOTE: Do not pull the media out from the front of the all-in-one product, ifat all possible. Pulling the paper out from the front causes the blackpaper pushers that are located between front rollers to rotate upwardsand block the print carriage. This results in a carriage jam when theall-in-one product is restarted. If this occurs, unplug the all-in-onepower cord from the back of the product, wait about five seconds, andthen reinsert. This forces the product to reinitialize the paper-pickmechanism.
  7. Make sure that no jammed media remains in the product. Be sure to checkinside of the product on the sides to verify that media did crumpleinto these areas.
  8. Reinsert and lock the rear access door. Make sure that the door locksfully. The paper can skew if the rear access door is not fully locked.
  9. Close the ink-cartridge access door.
  10. Plug the power cord into the back of the product. If the product doesnot automatically turn on, press ON. Let the product initialize until afront panel message appears, requesting ink cartridges. If the carriagecannot move, remove the power cable again and determine what thecarriage is caught on. Manually move the carriage to free it fromwhatever has blocked, it and then repeat this step.
  11. Open the product and reinsert the ink cartridges.
  12. Reload the input tray with print media and try printing again. Themedia must be loaded properly for it to feed correctly. It must befully inserted into the product but not to the point that it bows fromthe pressure.
  13. The HP all-in-one product will request that an alignment be performedafter closing the ink-cartridge access door. Perform the alignment. TheHP all-in-one product should be fully functional when the alignment iscomplete. It might be necessary to repeat the process more than once ifthe product was completely out of synchronization.
Clean the paper rollers If the issue persists after checking the paper path and resetting the all-in-one product, follow these steps:
  1. With the product on, open the ink-cartridge access door. The ink cartridges come to an access point if the carriage can move.
  2. Unplug the black power cord from the back of the product. With thepower cord unplugged, the print carriage (the part that the inkcartridges are in) can be moved.
  3. Locate the four small, metal paper rollers (not the rubber rollers) andthe carriage rod as shown in the figure below. The carriage rod is thelarge metal rod that the print carriage rides on. If these rods are notbright and shiny or if they have buildup on them, they should becleaned. Figure 3: Locating the carriage rod and hp psc 500 message "cartridge carriage blocked. Cl - c00169361.jpgllers c00169361.jpg
  4. Use a soft, lint-free cloth lightly moistened with water (distilledwater preferred) to clean the rollers and the carriage rod. With thepower cord unplugged, print carriage should move back and forth freelyso that all parts can be cleaned.
  5. Open the rear access door. Use a soft, lint-free cloth lightlymoistened with water (distilled water preferred) to clean the threerollers that are shown in the figure below. Close the rear access doorwhen the cleaning is finished. hp psc 500 message "cartridge carriage blocked. Cl - c00169362.jpg Figure 4: The three paper feed rollers c00169362.jpg
  6. hp psc 500 message "cartridge carriage blocked. Cl - c4134e9.jpg all-in-one product and rehp psc 500 message "cartridge carriage blocked. Cl - d4b3194.jpg power cord. Try printing hp psc 500 message "cartridge carriage blocked. Cl - be80789.jpge if the issue is corrected.0baee9e.jpgc4134e9.jpgd4b3194.jpgbe80789.jpg

Posted on Oct 22, 2008

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This link will explain how to change cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02026&lc=en&dlc=en&cc=us&product=58710&rule=32874&lang=en

Hope that helps! Should you have any further questions, please post them here.

If my solution helped or led you to fix your problem or you have no further queries, please take a moment to "Accept" this solution.

Thank you for using Fixya!

Cheers!
IrishDruid



Posted on Oct 22, 2008

  • Swilin Sampson
    Swilin Sampson Oct 22, 2008

    The following error message appears on the front panel: “Carriage
    Blocked”. The carriage assembly (which holds the ink cartridges) stalls
    against the left side of the unit, causing an unexpected noise.

    See HERE for solution from HP site.


  • Swilin Sampson
    Swilin Sampson Oct 22, 2008

    Looks like you gave the Fixya to the wrong person, then..:)

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1 Answer

I cannot access the exsisting print cartridges to replace them on my hp psc 500 printer


Hi
Please note that the print cartridges can only be accessed when the printer is on.
  • Turn the printer on.
  • To access the cartridges,open the cartridge access door on the front of the printer and right above the paper output tray.
  • The cartridge carriage moves to the center so you can access it.
  • On the top of each cartridge is a latch,lift it.
  • You need to grasp the handle at the top of the cartridge pull forward and lift it up to remove.

Hope it helps.

Feb 22, 2012 | HP PSC 500 All-In-One Printer

1 Answer

I am looking for a color access door for a print carriage on an hp psc2210 all in one printer. (C8654A)


  1. If you are putting in a new cartridge, make sure to remove the tape.
  2. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  3. Fit the cartridge into the proper carriage.
    • The carriage with the gray latch is for the black ink cartridge (HP 56), or the optional photo cartridge (HP 58).
    • The carriage with the blue latch is for the tri-color cartridge (HP 57).
    Slide the cartridge into the carriage at a slight angle, as shown in the illustration above. When the cartridge is fully inserted into the carriage, rock it upright.
  4. Hold the hinged flap of the latch out while lowering the latch.
  5. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration.
  6. Close the cartridge access door.
  7. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Remove cartridges
  1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  2. Press down lightly on the top of each ink cartridge latch and pull the lower section of the latch out to release the cartridge.
  3. Pull the cartridge out of the print carriage and relatch the empty print carriage. The print carriage may move to the right automatically, and if the latch is up, it could be damaged.

Aug 23, 2011 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

I have to get a letter typed and don't know how to open the machine to change the ink????


  1. Open the cartridge access door. Figure 4: Open the cartridge access doorc00127636.gif
  2. Raise the cartridge latches for both cartridges. Figure 5: Raise cartridge latchesc00127637.gif
  3. Remove the protective tape from the end of the cartridges. Figure 6: Remove tapec00127639.gif
  4. Insert the cartridges into the carriage. Figure 7: Insert cartridgec00127642.gif
  5. Close the latches, and then close the cartridge access door. Figure 8: Close latchc00127644.gif The control panel displays a message prompting you to align the cartridges.
  6. Press the Enter button to start the cartridge alignment. Wait until the alignment completes before continuing.

Jun 24, 2011 | HP PSC 750 All-In-One InkJet Printer

1 Answer

After changing ink carteidge it keep saying align cartridge, what can i do to erase this error?


It is my pleasure to guide you.

These steps will take you through the process of replacement and alignment.

HP PSC 2175 All-In-One InkJet Printer

1. Turn on the unit, then open the print-carriage access door by lifting the
handle until the door locks into place. The print carriage moves to the center of the unit.

2. After the carriage stops moving, lift the latch to release the print cartridge, then pull it toward you out of its slot.

3. If you are removing the black print cartridge in order to install the photo print cartridge, store it in the print cartridge protector.

4. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape.

Caution! Do not touch the copper contacts or ink nozzles.

5. Push the new print cartridge into the appropriate slot until it clicks into place. The tri-color print cartridge goes on the left and the black or photo print cartridge goes on the right.

6. Pull the end of the latch toward you, press down until it stops, and then release. Make sure the latch catches below the bottom tabs.

7. Close the print-carriage access door.

align the print cartridges

The HP PSC prompts you to align cartridges every time you install or replace a print cartridge.

Aligning the cartridges ensures high-quality output.

To align the print cartridges when prompted:
1. Press Enter on the front panel. A page of patterns is printed. The cartridges are aligned correctly. Recycle or discard the page.

To align the cartridges at any other time:
1. Press Setup.
2. Press 2, then press 2.
This selects Maintenance, and then selects Align Print Cartridges.
A page of patterns is printed. The cartridges are aligned correctly. Recycle or discard the page.
I found the manual for this printer, if you do not have it already. If you wish to download it click or copy this link
http://h10032.www1.hp.com/ctg/Manual/bpu73527.pdf
Good luck and please post back that you are successful and give thumbs up if my solution has worked for you. If I can be more helpful just reply.

Jun 15, 2011 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

HI, I have an HP Printer and model is HP psc 750. Please guide me how can I remove the cartridge of this printer. Thank you. Fahid Amin.


  1. Open the cartridge access door. Figure 4: Open the cartridge access doorc00127636.gif
  2. Raise the cartridge latches for both cartridges. Figure 5: Raise cartridge latchesc00127637.gif
  3. Remove the protective tape from the end of the cartridges. Figure 6: Remove tapec00127639.gif
  4. Insert the cartridges into the carriage. Figure 7: Insert cartridgec00127642.gif
  5. Close the latches, and then close the cartridge access door. Figure 8: Close latchc00127644.gif The control panel displays a message prompting you to align the cartridges.
  6. Press the Enter button to start the cartridge alignment. Wait until the alignment completes before continuing.

Oct 28, 2010 | HP PSC 750 All-In-One InkJet Printer

1 Answer

I need to remove/replace cartridge,i dont know how?


Hi!

This link guides you on how to replace the cartridge:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&product=79477

Replacing the print cartridges
  1. Turn on the power.
  2. Lift the print carriage access door on the front of the unit, just above the output tray. The print carriage will move into the middle of the access area. Figure 1: Raising the front access doorc00004385.jpg
  3. Release the cartridge to be replaced by pressing down lightly on the top of the carriage latch and then pulling the lower section of the latch forward. Lift the latch.
  4. Grasp the sides of the ink cartridge and pull the cartridge out to remove it. Figure 2: Removing the cartridgec00004386.jpg
  5. Remove the replacement cartridge from its packaging. Touching only the black plastic, remove any tape covering the nozzles. Do not touch the gold-colored contacts. Figure 3: Removing the protective tapec00004387.jpg
  6. Holding the cartridge with the printed label up, slide the cartridges, one at a time, into the print carriage as shown below. Insert the black print cartridge (HP 56) into the right side (with the gray latch) and the tri-color print cartridge (HP 57) into the left side (with the blue latch). To install the optional photo cartridge (HP 58) for six-ink photo printing, remove the black print cartridge (HP 56) and insert the photo cartridge (HP 58) instead. Figure 4: Inserting the cartridgec00004388.jpg
  7. Latch the cartridge by pulling the lower section of the latch forward and pressing the latch down. When the latch is down, release the lower portion of the latch so that it catches under the tabs. Do not use force or damage might occur. Figure 5: Latching the ink cartridges in placec00004389.jpg
  8. Close the print cartridge access door. Figure 6: Closing the access doorc00004390.jpg
  9. A message will appear in the front panel display requesting that the ink cartridges be aligned. Press Enter to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press Enter to finish aligning the cartridges. Remove the page from the scanner glass when complete.

Nov 23, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

HP 6110 check cartridge error won't clear with new cartridges. Anyone know how to fix this?


Hi,

You could try this way first as its a lot quicker and easier than the official steps from HP:

Just hold down the ENTER button and then press the MENU button. There will be a series of 3 fast, high beeps. Then everything resists and is a-okay. Both problems go away.

OR The HP way as listed below:

The ink cartridge-related error messages may occur due to one
of the following reasons:

* The ink cartridge does not make a proper electrical contact
* The cartridge is bad or wrong
* The cartridge is remanufactured or refilled

To resolve the error, follow these steps:

Step one: Check the print cartridges and clean the cartridge contacts

Even if the cartridge is new, follow these steps to clean the print
cartridge contacts. Print cartridges have a substance on the contacts
to keep them from corroding during storage that may cause poor
electrical contact between the print carriage and the print cartridge.

1. Verify that the product is turned on.

NOTE: If the HP product is not turned on, you will not be able to
remove the print cartridges.

2. Open the top cover or the cartridge access door in one of the
following ways:

* Pull the control panel forward and then lift the top section
toward the back.
* Open the access door on the left or right of the unit. This door
may be located under the scanner glass lid on some flatbed
products.
* On many flatbed products, you raise the front center section of
the unit to access the print cartridges.
* Raise the cartridge access door on the front of the product.

3. After the print carriage stops moving, unplug the power cord. You
must unplug the power cord to prevent the print carriage from
moving.

4. Remove both print cartridges.

5. Verify that the part number on the cartridge is the correct part
number for the all-in-one and that the carriage is not blocked
preventing the cartridges from moving. Visit the following HP Web
site for a cartridge compatibility chart.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpa00586

6. The electrical contacts of the print cartridge are coated with a
thin layer of grease to protect them from oxidation. This grease
may inhibit the electrical connection and should be removed. Using
a cotton swab or cloth lightly moistened with distilled, filtered,
or bottled water, clean the electrical contacts of the cartridge.
This usually occurs with a new ink cartridge, but may also occur
with an older cartridge.

NOTE: When an all-in-one is used frequently for black and white
printing but infrequently for color printing (for example,
an all-in-one that is used primarily as a fax machine), the
color cartridge will still eventually fail and need to be
replaced. The pins in the print carriage can cause dents
on the contact points of the color cartridge over time
(usually between six and twelve months).

7. Wipe the contacts with a dry, cotton cloth.
8. Reinsert the cartridges and lock them in place.
9. Close the top cover or access door and plug in the power cord.
10. If the error persists, repeat these steps. If further cleaning
fails to resolve the error, proceed to "Step two: Clean the
print carriage contacts" section.

Step two: Clean the print carriage contacts

Have the following materials available to clean the print carriage
contacts:

* Cotton swabs or any soft material that will not come apart or leave
fibers (for example, a scrap piece of clean cotton cloth).
* Distilled, filtered, or bottled water (tap water may contain
contaminants that can damage the print cartridges).

CAUTION: Be careful not to get ink on hands or clothing.

To clean the cartridge contacts inside the product, follow these steps:

1. Turn on the unit.
2. Open the top cover or cartridge access door.
3. After the print carriage stops moving, unplug the power cord.
4. Remove both print cartridges.
5. Using a cotton swab or cloth lightly moistened with distilled,
filtered, or bottled water, clean the electrical contacts of the
print carriage.
6. On models equipped with locking latches, lower the latches.
7. Wait five to ten minutes for the contacts to dry and then plug in
the power cord. The unit will begin to reinitialize. Wait until
the process is complete before proceeding.
8. Reinsert the print cartridges when prompted and then close the top
cover or access door.
9. If the message recurs, replace the print cartridge indicated by the
message.

* If you are using refilled or remanufactured cartridges or non-HP
cartridges, replace them with new HP cartridges. HP cannot
guarantee that refilled or non-HP cartridges will function
correctly in HP products.


10. If the problem still exists, replace both print cartridges. Since
the cartridges are electronically connected through the printed
circuit board, the cartridge not indicated in the message might be
the causing the failure.

If the issue still persists, please click on the link below and install
the firmware update:

ftp://ftp.hp.com/pub/softlib/software3/COL4415/oj-14700-3/HpAiOFWUpdate2_2.exe

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

1. Download the file "HpAiOFWUpdate2_2.exe" to a local hard drive. Make
note where (in which folder) the file gets copied.
2. The hp all-in-one software for the OfficeJet 6100 series must be
installed on your PC before installing this firmware update. The
OfficeJet 6100 series must also be connected to your PC and turned on
before proceeding.
3. Locate the file "HpAiOFWUpdate2_2" on your hard drive and
double-click the file to install the firmware update.


This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.

http://www.hp.com/home/ownerservices

I hope this helps

Mike

Jun 14, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Hp 1410 all in one keeps saying prin cartridge error


Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
  1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
  2. Open the unit to access the print cartridges.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
  4. Remove both print cartridges.
  5. Verify that the part number on the cartridge is the correct part number for the unit.
  6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts c00055424.jpg NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
  7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  8. Reinsert the cartridges and lock them in place.
  9. Close the top cover or access door and plug in the power cord.
  10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:
  • Cotton swabs or any soft material that will not come apart or leave fibers.
  • Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
  1. If the unit is off, turn it on.
  2. Open the unit to access the print cartridges.
  3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
  4. Remove both print cartridges.
  5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different) c00130268.jpg
  6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different) c00055427.jpg
  7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
  8. Reinsert the print cartridges when prompted and then close the top cover or access door.
  9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
  10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

May 17, 2009 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Color Cartridge error messages requiring replacement every few months


Issue The message Insert color Cartridge displays on the control panel of the product. This error usually occurs when the print cartridge or the print carriage contacts need cleaning, or when a remanufactured or refilled ink cartridge is being used. Solution To resolve the issue, follow these steps in the order given. Step one: Remove the print cartridge
  1. Turn the product on.
  2. Open the product to access the print cartridge.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord. NOTE: Do not use the power button to turn off the product because the print cartridge will not be able to be removed.
  4. Remove the color print cartridge.
  5. Make sure that the part number on the cartridge is the correct part number for the product.
Step two: Clean the cartridge contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridge.
  2. Clean the electrical contacts of the cartridge with the swab or cloth. Figure 1: Electrical contacts c00055424.jpg
  3. Wipe the contacts with a dry, cotton cloth to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  4. Reinsert the cartridge and lock it in place.
  5. Close the product and plug in the power cord.
  6. If the error message continues, repeat the steps to clean the cartridge contacts once more.
Step three: Clean the print carriage contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridges.
  2. Remove both print cartridges in order to access the print carriage contacts.
  3. Clean the electrical contacts of the print carriage with the swab or cloth. Figure 3: Cleaning the carriage contacts (the model might look slightly different) c00130268.jpg
  4. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (the model might look slightly different) c00055427.jpg
  5. Wait five minutes for the contacts to dry.
  6. Plug in the power cord. The product will begin to reinitialize. Wait until the process is complete before proceeding.
  7. When prompted, reinsert the print cartridges and then close the product.
Step four: Replace the print cartridge Replace the print cartridge indicated by the error message. If the error message continues, replace both cartridges. NOTE: If using refilled or remanufactured cartridges, or non-HP cartridges, replace them with new HP cartridges . HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement. Step five: Service the Product If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The error message could display for one of the following reasons:
  • Even if the cartridge is new, it might need to be cleaned. Print cartridges have a substance on the contacts to keep them from corroding during storage. This substance may cause poor electrical contact between the print carriage and the print cartridge.
  • The cartridge that is indicated in the message might not be the one that is causing the failure. The cartridges are electronically connected through the printed circuit board.

Apr 22, 2008 | HP PSC 2355 All-In-One InkJet Printer

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