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Your initial thought is probably the answer, the battery has internally short circuited due to age. In this case, the charger cannot produce enough energy to overpower the battery's consumption. While I do not recommend trying this, a tech center I worked at would "shock" a battery back to life by connecting it to a car charger for a few seconds to eek a few more weeks or months of use out of one. Again, I don't recommend this as a battery can explode and cause harm when treated this way.
I am a fire system technician as well. Not a designer, a builder and repair. No comparison to problem at hand. Pull the battery and see if it has power. Plug it back in, plug into charger and see if charger is still working. Bet it aint.
I would try a master reset it will be your best option, just make sure that you try backing up any informaton to a pc or laptop, or install the motorola phone tools program in a computer and Sync your phone to the pc and then transfer all your numbers, pics and videos or documents u may have stored in there then perform the master reset. Of course if u are having touch screen failure then all this might be a problem. If none of this works for u then you are in trouble because if im not mistaken Motorola has no service repair department, maybe if u call them they may be able to exchange under manufacturers warranty if its under a year.
In order to remove the username from your Palm m505 you need to go into memo pad, create a new document, now the ticky part, you need to right in grafitti a cursive L (hand written low case l) followed by tapping on the screen twice (will produce one period), then the number 5. To test this you can follow the same procedure but change the number 5 to number 4. You should end up with Handheld does not have a usernameand all of your data will still be retained in your Palm. Now when you go to synhronize on your computer select the new user on your computer.