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When the dishes on the top rack are not getting clean the most common problem is that the water supply hose in the rear of the top rack is misaligned. With the rack empty, pull out the rack and look in the rear where the supply hose slides into the water supply. Often a plastic clip or two has come apart. Realign everything and it will work fine. If you need a diagram go to sears direct parts where they have an excellent website. Enter your model number and you will be able to see a schematic showing each part and how they go together. Joe
I had this problem as well as I used a Norton product before I switched to McAfee because of Comcast. The install worked for me after this simple tool cleaned the Norton Download Manager registry entries.
likely not .....the problem may be how you stack the dishes ....try doing a load with nothing on the bottom rack ....if the top rack items come clean then you may be stoping the water from reaching the top rack with the dishes on the bottom rack ....it's important to keep the center of the bottom rack free this is where the water comes from (on most models). to clean your upper rack .....have a close look at the inside of the machine to try and figure out where the water comes from ...it helps a lot to understand this ....good luck