Ollow the steps below
to clear the datastores off and simulate a hard reset:
- Reboot the device by pressing @+1+0
- IMMEDIATELY press and hold the 'R' key
on the keyboard. Continue to hold the 'R' key down
- The device will reboot, and when the
initial boot screen (the 4 face buttons animation shows) displays, the
screen will clear and the device will reboot again.
- Let go of the 'R' key at this point,
and the device will reboot with no datastores, and force a resync.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
then there is most likely a fuse/circuit going haywire. nfortunately you need a new device. if your device is on warranty, tmobile should give you a new one no hassle. of you bought it elsewhere then i really have no solution because you will need a new device regardless. sorry.
i know a way that will take the unlock off the phone however it also removes everything else too. i accidently took the battery out with the phone on trying to remove the memory card. it reset the phone completely when i restarted it. i had had a privacy lock on it and that was gone too. kinda drastic if u do it make sure you save all your stuff on memory card and simcard.
I had the same problem with the sidekick i bought off of ebay , when you cal customer care just tell them you got it off ebay and you need the old users information deleted, they will give you step by step instructions on how to do so. Remember to not call on your sidekick becasue you will have to restart the phone.
When you take out your battery wih out shutting down it erases everything but only for about an hour everything does come back it does not erase it forever! Just to let everyone know! Of course if you have an option besides taking out the battery then use that but waiting for it to die is just silly and would take forever!
Want to clear out info on your Sidekick info (ie: to sell yours)?
1) Remove your sim card
2) From the jump screen: Menu -> Settings -> System Info
3) Press Menu+Shift+X Select OK to clear the flash.
4) Press Menu+Shift+R Select OK to clear the login information.
5) Perform a hard reset now. This will reboot the device. To perform a hard reset:
SK2 - Press the power button and reset button at the same time. Unit
will vibrate when reset. You can use a paper clip or similiar to hit
the reset button located behind the screen.
6) Call your carrier and ask them to detach your device IMEI from the
username locked in. Once that is done, hard reset without your SIM card