a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The procedure is to insert the disk ..and restart and boot from CD ..If the boot order is already set to boot from CD first ..it will prompt you to press any key to start ..or ..you will need to press F11 or f12 to choose from the menu ..either the recovery will start when you choose f11..or if you choose F12 you have to select the boot from disk drive ..and hit enter ..Confirm by pressing any key and will start ..select the complete reinstalling of the operation system ..and if it asks ..select the C drive and format it if it asks .. If the recovery disk you have does not contain the operation system but just the recovery for the drivers.you need to install the operation system first from a bot-able disk with the operation system on it ..and the procedure is the same ..Insert disk ..select F12 on start to get to the boot menu .select cd /dvd drive ..and hit enter..when asked ..press a key to confirm the action ..and go with the installation progress and follow instructions .. The steps in both cases will be the loading of the primary files ..after that the agreement with microsoft ..and will show previous OS ..choose not to repair but new installation ..and select a partition ..(same on C drive ) ..and will ask if you want to keep files or replace ..I suggest not to keep anything and erase the drive and format it in NTFS quick ..and go on..It will load the files..for windows..and restart and this time you do not need to press a key ..but let it continue and finish the job .. Those steps are for installing from os disks..and some of them will not be present in installing from recovery ..With the recovery disk things will go on automatically .. Let me know if you have questions ..have a nice day !
I will assume that by reboot you understand reinstall the operation system and I will give you the options for it .. First and the most simple way is to use the recovery partition some laptops came with from factory , and reinstall eh system completely .to do so you need to have one ..and to engage it press F11 on start or press f12 to get the boot menu and choose the partition for recovery from the menu and press enter .This will start it and you probably have some options for repair or reinstall from scratch ..If you do not know the exact key ..take a close look when it starts cause it is indicated on screen .. Another way it is to use a recovery disk ..and the procedure is to start the computer with the disk inside and if it asks you to press any key to boot from the disk do it and will start the recovery ..If it does not asks it means the boot order have to be changed from bios .To do so ..press F2 on start and go to bios ..and in there select advanced settings ..and under the boot sector ..select the CD /DVD to be the first boot device ..After selecting it press F10 to save the settings and restart .It will work . 3rd posibility in case there is no recovery disk or partition available is to use a boot-able disk with the operation system on it , and same way ...Insert the disk ..be sure you select the boot device in bios ..and press any key when it asks to start installing the OS ..Or ..if you do not want to mess with bios settings ..just insert the disk ..and restart ..and press f12 right the way ..and in the boot menu ..select single action boot from disk drive ..and enter to engage ..it will ask to press key to confirm and start loading files.. When you get to the agreement you confirm it ..and after that select the C drive for to install into it ..and go on ..(I suggest to format the drive in quick mode (ntfs )
if it has a recovery partition ..just press f11 on start and start to reinstall from it (completely ) ..if it is not working try from boot menu ..(press f12 on start 0 ..and in the menu choose recovery partition . In case you do not have such partition .try from a recovery disk if you have ..or if this is not available too ..try to use a boot-able disk with a operation system image on it ..and reinstall it .. To do so ..you need to download an image of the OS , after that burn it on the disk using a image burner ..and end up with a boot-able disk .. Insert the disk and restart ...press f12 to bring up the boot menu ..select CD /DVD drive and enter ..it will boot from the disk and ask you to press any key to confirm ..After that will start loading files and go on with the process of installing windows. Good luck !
I don't know what you mean by recognizing ..but i suppose it does not start the recovery process..and this may have a few causes.. The first thing to check is if the disk is having an operation system on it or it is just the drivers and factory programs recovery ..In this case you need a boot-able disk with the operation system on it ..and use the recovery disk after installing the system first . Another thing may be just a boot issue ..If your computer does not have the boot from cd enabled ..this may be an issue ..so my advice is to press f2 on stat and go to BIOS settings ..and look for boot sequence and select the cd /dvd drive as first boot device ..and hard disk the second..and save the changes by pressing F10 ..and restart ..This will make the disk to boot like it should if it has the correct information on it ..It will ask to press any key for confirmation of the disk boot ...and go with the installing . there is a 3rd possibility in which you have to load the ahci driver for the system first ..cause the recovery disk loads the files but do not see a boot disk ..cause the hard disk by default is set to work on the ahci function of the sata bus..and if you do not load a 3rd party driver for the ahci ..it does not see the hdd..In this case load the driver from a floppy or from a usb ..and go on with the process or just go to bios ..and look for the ahci feature in the advanced settings or in teh devices..and disable it and let it run sata as ide or ide compatible ..save settings with F10 and restart ..It will never ask for driver again and will load the recovery if the disk is functional . i hope this will help ..cause I covered almost all possibilities but a faulty disk in which case you just have to get a boot-able disk with the operation system you use and reinstall it clean ..and run the drivers after doing it ..and install all programs needed manually . Please rate my answer if it helps ..and thank you for using our site !.. have a nice day !
Hi Please save any files or photo,s that you may have on your laptop
Then you could try this method from within your programs
Click Acer Recovery Management
Click the Restore button on the bottom of the dialog box that opens
Click Restore System to Factory Default
Click Yes in the warning dialog box which asks if you wish to continue the recovery process
Click yes Start to restore the computer to the default factory settings
Sometimes there is a default acer password which is quite often 000000 that is 6 zero's
place the recovery disk into your cd if you have them or produced them
and if you haven,t produced them yet i would make it your ist prioty when
you take back to factory settings you should see a pop up boxes asking you
to do it you will need about 4 writable dvd i was alway told to use dvd minus for the recovery disks
not the dvd plus ones
restart the laptop pressing F12 i believe
then follow on screen instructions
please let us know if this has helped you so that we can hopefully help others
to get the recovery disk to load start computer watch the bottom of screen it will tell you to press F2 to get into setup, click the boot option tab, highlight cd/dvd drive, then by pressing + or - or F5 or F6 which will move it up to top, then go to tab that says exit and save, select yes. put recovery disc into cd/dvd drive and restart.
Either you DVD is corrupt, OR the DVD reader is not working correctly. It seems the reason the restore failed, is that it "Thinks" the Hard Drive is corrupt, too corrupt to replace the OS on...
The only thing to try now, is to get a Windows install DVD, put DVD in drive and boot from the DVD, then try to install with that, when you get to installing and it asks if you want to Format, do so, format Full NTFS. Then try to proceed to installing. If this too fails then you will need to replace your hard Drive, quite a simple matter.
Hi there. I'm sorry to tell you that when you reformatted the drive you deleted the recovery partition and all the recovery information on it, this is why the recovery disk creator cannot be launched and is giving you an error. Thankfully for you, you created a recovery disk before you wiped the drive so this is your only way of restoring the system so make a back-up copy of the recovery disk you made and keep it safe as the problem cannot be solved because you deleted the recovery partition.