Question about HP Photosmart C5180 All-In-One InkJet Printer

4 Answers

Need instructions for replacing upper output tray assembly

Purchased a replacement output tray assembly for HP Photosmart C5180 printer because paper stop had broken off. HP Parts shipped new assembly, but it had no instructions on how to replace it. I've looked at the printer, but don't see an obvious way to change out the tray assembly. Tried a live chat with HP, but the best I could get was a suggestion to take it to a service technician. Hardly gratifying. Can you offer some assistance, or get me a link to the appropriate section of a service manual?

Posted by on

  • 3 more comments 
  • Bill Oct 30, 2008

    The link you provided was a Support Manual for a C6300, which apparently has an output tray that's designed to be removed & re-inserted. This is not the case for the C5180, where the output tray mounts on a couple of spindles; I can't see any direct means for removing & replacing the output tray assembly. Do you have a link to a Service Manual for the C5180? Thanks.

  • Bill Oct 31, 2008

    Thanks for posting these links. They are the basic and setup guides for the C5180, which came with the printer. The former was also a link provided by HP's on-line chat support. The second link is a basic troubleshooting page. None of these documents/links address the replacement of the upper output tray assembly; the HP chat support technician ultimately concluded that my only recourse was to take my printer to a service technician/facility to change this part. That, in turn, led to my original question about instructions for changing this part, or a link to a service manual (not the basic or setup guides). I appreciate your taking the time to try to locate information for me; what I need is a link to the service manual provided for service technicians to use for repairing this model printer or its close relatives, the C6200 Photosmart series.

  • Bill Nov 01, 2008

    The part is "ASSY-TRAY-OUTPUT TRAY-UPPER" with part number Q7057-60004, according to the HP Parts Store.

  • Bill Nov 07, 2008

    Re: 1 Nov post from technotech

    Your suggestion got me looking at the printer more closely and, though it wasn't exactly right, I was able to figure out the correct procedure to replace the upper output tray assembly.

    1. Raise the printer top, as if replacing an ink cartridge, to its maximum opening.

    2. Lift the upper output tray assembly to its maximum elevation.

    3. Slide out the paper supply tray as far as it will go.

    4. Looking at the paper tray assembly, locate the retaining plastic trim on the right side of the assembly as you look at it. (This is a piece that's about 1/4" thick, 1" high, and about 3" long; dimensions approximate.)

    5. NOTE: This step works best if the printer is positioned with the paper tray assembly located hanging over the edge of a flat surface. On the underside of the retaining plastic trim, note the locking tab and the thin plastic surface that will release it. Using a small, thin-bladed common screwdriver, move the tab release to the right about 1/8" or so. This will allow you to slide the retaining plastic trim towards the front which, in turn, slides the right-hand pivot of the upper output tray assembly towards the front and frees it for removal.

    6. Once the old upper output tray assembly is removed, insert the replacement, hooking the left-hand pivot into the hole on the left side of the upper output tray assembly and positioning it in the raised position as if it's ready to be closed.

    7. Slide the retaining plastic trim piece back into position. The hole at the back end should engage the pivot on the right side of the upper output tray assembly and the tab should lock in place, completing the replacement.

    8. Fold the upper output tray assembly back down to its normal position.

    9. Lower the printer body to its normal position.

    10. Return the paper supply tray to its normal position.

    This completes the replacement.

    Thanks, especially, to "technotech" for persistence and, ultimately, pointing me in the right direction. I couldn't have done it without you.

  • stumped19 Nov 15, 2008

    Well, I removed the piece on the right as people suggested. It only released the lower tray, not the entire assembly.


4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Dear Stumped19--

Frankly, I couldn't identify the notches that technotech described. From the photo you attached, however, it appears that you have the same printer as I do, and that you've extended the paper supply (lower) tray.

If you are trying to replace the upper paper tray assembly, then raise the case as high as it will go and then raise the actual upper paper tray assembly (the flat piece in your photo with the small viewing window on the right side) as far as it will go, as well. This will reveal the attachment points for the upper paper tray assembly, which are tabs on either side of the front of the tray on which the tray pivots up and down.

The right hand tab inserts into the plastic piece visible in your photo at the right side of the paper supply/output area (it looks like the letter "J" viewed from on end). On the underside of this plastic piece there is a small rectangular slot and inside this slot, on the left side (as you view it from underneath the printer looking from front to back) there will be a thin tab extension (I can't think of a better term, unfortunately). If you use a flat jeweler's screwdriver inserted between the tab extension and the left side of the slot and gently push the tab extension to the right, you will free the locking tab that holds this plastic piece in place and you will be able to pull it towards the front (away from the printer) which, in turn, releases the pivot tab that holds the upper paper tray assembly in place.

Installing the replacement tray assembly involves seating the left-hand pivot tab (with the tray in the raised position) first. Then, after initially positioning the "J" shaped retaining piece on its track, slowly advancing this retaining piece towards its final position while also guiding the right-hand pivot tab of the upper paper tray assembly into the hole at the back end of the retaining tab. Once the pivot tab enters the hole and the retaining piece clicks home with the locking tab, the upper paper tray assembly replacement should be complete, and you can then lower the tray to its normal position and return the paper supply tray to its normal position as well.

Posted on Nov 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Where are the notches?

Need instructions for replacing upper output tray  - 1df04ad.jpg

Posted on Nov 15, 2008

  • stumped19 Nov 15, 2008

    Actually, my problem is not that anything is broken but something dropped inside the printer and I am trying to remove it. I succeeded in removing the lower tray, but the item was not there. It fell from on top of the little window that you see on the right of the tray assembly in the picture I posted. It has to be somewhere inside on the right. Perhaps removing the bottom will be more useful than removing the tray assembly.

    With the instructions posted here, I would like to comment that the upper tray with the window does not lift high enough to reveal anything at all. Removing the lower tray alone only reveals the housing for the trays. My hope was that removing the entire assembly would give me access to the place where the missing item is.



Do you that Part which you want to replace, if you have then please let me know the part Number.

Posted on Nov 01, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 183 Answers

Go to this link and follow the manual.

Posted on Oct 26, 2008

  • Inderpal Singh
    Inderpal Singh Oct 31, 2008

    Here is the Link for Basic guide and setup guide for C5180.

    This is anotther Link Which Might answer your all Questions:-

  • Inderpal Singh
    Inderpal Singh Nov 01, 2008

    If Look the printer from Front, then there are 2 knotches on each corner on right and left of the Tray, you need to Press thos Knotches toward up and the Push the tray toward up and then Pull it towards the Outside,

    same way when you are Putting New Tray then Press those Knotches toward Down and Push the Tray in from up towards Down and the Push the Tray in and the knotches willl automatically lock the tray.

    I am sure this will help you


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

C5180 output tray

the tray will easily break. fie=rst gentely pull up and finess it down

Aug 20, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Printer error to insert paper face down.

Have you tried cleaning the rollers, or resetting the printer? See here. For loading paper instructions, see also here. & here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jul 26, 2009 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Wont feed glossy photo paper

Clean the feed roller(s) with a cloth dampened with alcohol. They are probably slippery with paper dust.

Mar 17, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP Photosmart c5180 Paper Feed Problem

first of all power off printer

then after back side open tray. and clean all dust.
some time paper are jam or cut their so, printer sense paper still in their.
so do this u can printer again easy.

Nov 09, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Out put tray

The quick start says to load plain and photo paper - don't!
Leave out the photo paper and it should install correctly - then you can use the photo paper.

Good Luck

Andy L

Jun 26, 2008 | HP Photosmart C5180 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C5180 All-In-One InkJet Printer Logo

951 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

1089 Answers


Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides