My modem apparently went bad and had 2 b replaced.My question is i didn't have it very long ang i didn't use my computer everyday.I didn't know what the warranty was or if there was one.I don't think i should be paying for another one this so.I need some answers abouy this expensive modem.
Please let me know something ASAP!!!!!!
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Re: Replacememt of my Modem/at&t
Did you buy the modem or your ISP provided, if is your IPS, then you should be able to replace it free of charge. if you brought it. the usually warrenty on item like this is 90days. the better one is 1 year.
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The trick about all this is that the software does not configure the computer, but the modem. So once it has been configured through a computer then plugged to a router, any computer plugged to the said router will have access to the Internet.
The whole process of installing/configuring will happen if you replace the old modem and/or plug a new computer directly to the modem.
1. power cycle the modem and check if the problem is resolved. 2. if you have a router, disconnect it and call comcast to reactivate your modem 3. connect the router or computer back to your modem and check if you are on-line before ending the calling for help.
I had the same problem on the Gateway 2701HG-B supplied from ATT for use with their DSL service. From searching the web, I learned these variety of
modems apparently have an expiration date on the power cord at abotu 18 mos to 2 years. Mine is almost exactly at 2 yrs.
replaced the power cord and now it works fine. You can order the OEM
replacement from att e-store or try Radio Shack for a universal cord.
a mother board is a big thing to replace. you may want to just buy another computer if thats the case. it may also be the way it hooks up. is it a card. if it's a card thta slot maybe shorting it out. if so try a diffrent slot. my best advice is move away from dial up all together.
Sounds like a switch before the signal gets to your house. Modems usually don't go out intermittently unless they are overheating. Is the modem in a ventilated area where it can get some air? An alternate is to borrow a modem from a friend to test it. Usually one of your niehbors will have the same service and the same modem. I had my surfboard (from comcast) for 5 years and it was solid as a rock, the spotty services was always at the Comcast switches (at the street or the nearest hub.