Question about Panasonic Lumix DMC-LZ2 Digital Camera

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Dropped the camera, shutter won't closed, focus keep moving in and out, message "please turn off camera and turn on again"

I accidentally dropped my camera. When I turned it on in normal picture mode, the focus keep on moving in and out, then a message appear "Please turn camera off and then on again". I turned off the camera but the shutter won't closed. Any suggestion what went wrong and how to fix it? I called Panasonic, and they estimated the repair cost is more than $250. It is the same price of a new camera. Please help me.

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Re: Dropped the camera, shutter won't closed, focus keep...

This recently happened to me and I too got a hefty quote from the company since mine was no longer under warranty. I figured since it was trash anyways, I might as well take it apart and see if I could figure out what was broken. After removing all of the screws and removing the top pin strip from the board (there is a piece of tape on it) and flipping the lens part away from the board, I was able to remove the small gear compartment on the side of the lens housing (held on by one small screw) and the 3 screws on the back of the lens and carefully flip out the digital camera part and push the lens back into it's original closed position. I then carefully reinserted the digital part back into the lens making sure everything was nice and flush and closed it back up. Works like new :D However, if you're nervous about digital machines, I wouldn't reccomend doing this. Luckily for me when my camera fell it simply knocked the digital lens out from the housing and it didn't pop back in right afterwards, causing the lens to not be able to turn completely like it should. If yours is damaged more than this, it may not be such an easy fix. And the camera is difficult to handle as it is connected by those pin strips everywhere. It made me nervous to handle it as I probably could have made it worse, but, I had nothing to lose. Hope this helps out the next person.

Posted on Aug 20, 2007

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Re: Dropped the camera, shutter won't closed, focus keep...

I took guitartists 'rough' guide for disassembly to fix this problem on my camera, because hitting the bottom didn't work. The biggest issue is handling the camera after you take it apart, because there are 3 (I think) small ribbon cables that seem to be permanently attached.

Here is what I did...(I am not sure if this is all necessary to access the gear mechanism)
- Unscrew the 7 screws (4 on sides, 3 on bottom) on the outside case and lift the back off at the bottom and the top of the back panel should pop off.
- Carefully flip the back panel on its face to expose a ciruitboard (the back panel is attached to this by a small ribbon cable that seems fixed).
- Unscrew 3 more of the small silver screws (2 on the circuitboard, 1 on the right side of the camera holding the leash loop).
- Unscrew 2 more of the screws (just above the circuitboard and down into the camera) to slip the top panel off.
- Carefully take the tape off of and unhook the small ribbon cable at the top of the circuitboard (I think you need to push the tiny black tabs, on its sides, in to get the cable to release).
- Carefully flip the main circuitboard away (it will still be attached to the back panel by a ribbon cable and to the camera lens by a ribbon cable at the base) and be sure to slide the battery compartment (it is attached to the circuitboard) out of the groove on the front panel.
- Unscrew the 3 silver screws (around the camera lens) that hold the camera lens to the front panel.
- Carefully pull the camera lens assembly away from the front panel (nothing should be attached to the front panel, but the camera lens is still attached to the main circuitboard which is then attached to the back panel).
- Unscrew the 2 black screws that hold the gear motor to the lens assembly ( the gear motor is a small black box thing on the side of the lens assembly and the screws that attach it are on the top of it conected to the back bracket of the lens).
- Carefully flip the gear motor away from the lens assembly (it is attached by another small ribbon cable) so that its gear is not touching the main lens gear.
- Carefully grasp the back bracket of the lens and rotate the center black cylinder of the lens back and forth to open and close the lens until it can move all the way out and close back up without issue.

If you still have trouble, then you will need to dive into the gearing inside the lens and you are on your own for that. :P
To put the camera back together, go backwards through the steps. lol

The camera inards are awkward and delicate, so don't bother unless you know what you are doing or have nothing to lose.
I had already bought a better DMC camera for cheaper than the cost to repair the LZ2, so I really had nothing to lose. Now I have 2 good quality cameras that work. Yay!

Posted on Apr 23, 2008

Re: Dropped the camera, shutter won't closed, focus keep...


I say this as SAND will get in the Lens arpeture and gearing causing GRINDING and the error above. Luckily I am able to repair this problem myself, but I will just warn you.


Posted on Nov 09, 2007

Re: Dropped the camera, shutter won't closed, focus keep...

I read this and instead of pulling it apart, i just shut it off and wacked the bottom of the camera against the palm of my hand until screen was back to normal and shutter and zoom started to work properly again.

Posted on Aug 26, 2007

Re: Dropped the camera, shutter won't closed, focus keep...

I did this, too, and thought the camera was gone. But, I just pressed really hard and popped the shutter back in, then turned it on again. It worked fine after that.

Posted on Jun 04, 2007

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Re: Dropped the camera, shutter won't closed, focus keep...

I have the same exact problem. I didn't drop my camera, but it does the exact same thing that you described. Have you found a solution? If so, please email me!! Is your camera still under the one-year warranty? And they still said it will cost $250?

Posted on Aug 12, 2006

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Lens will not extend when turned on message on screen lens error


This error indicate that focusing ring got stuck or jammed due sand, dust or may be due to external shock caused by dropping the device.
  • Try compressed air. With a fine tip blow off gun around lens barrel. It should remove all dust and sand. Turn the camera on this will solve the problem.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.

If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once or twice then it will stuck again.

Else your camera need to be disassembled to get at the focusing ring at Service Center.

Thanks and have a nice day

Jul 04, 2011 | Fuji Digital Cameras

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Hi i have dropped my d50 and err comes up

There is a motor/gear assembly inside the camera that moves the lens in and out and covers the lens when it is retracted. When it dropped, you most likely cracked or shifted something out of place. A broken tooth does not stop function, but shudders when it hits the gap. A shifted gear, slips and similarly may cause this effect. If it doesn't open the shudder, you get no picture.

You will need to open it up and attempt to repair the mechanics that drive the lens.

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I accidentally dropped my camera on the ground and it's not letting me take pictures but recording video?

Yeah you broke the shutter on this and its going to need repair. The shutter is a internal part of the camera lens that keeps it closed while not taking still photos. Do not shoot the tech here but i betcha that is what got broken a nice estimate from the repair shop wil ltell you its fate or not. Thanks please rember to rate you totaly free answer today.

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Lines on screen and photos, too bright photos outside

Lines across your pictures or pictures too bright are due to the shutter not closing correctly or at all.
to check this- turn camera on, turn off flash, turn camera around and look into the lens. Adjust the zoom so that the shutter and internal lens comes up to the end of the lens and whatch as you take a picture. You should see the shutter close completely over the lens. If it doesn't move or does not close over completely then there is your problem.
If camera was dropped it could have jammed the shutter open or obstructed it in some way from closing completely.
camera will require repair/ service.
You may have some luck if you power up and down your camera numerous times before taking a picture. The action of the lens opening and closing may free the shutter.

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Panasonic Lumix DMC-TZ3 shutter doesn't close all the way and gives message "please turn camera off then on again"

My camera got dropped into the dirt. The dirt grains are detrimental to the plastic mechanics of the lens system, they imbed themselves into the plastic and become like sand paper. I took my whole camera apart - something that I would not recommend but I was desparate. I don't think I can save my camera, it needs a new optics.

If the shutter has problems it is most likely that the thin aluminum casing at the front of the lens got bent and you may be able to bend it back with a thin screw driver, that you can manage to insert between the plastic casing of the shutter and the aluminum cover. Just where the aluminum casing ends at the front of the lens. But be careful, you may otherwise damage the aluminum and the looks of your camera. If you got dirt in there, you may want to manually (carefully) open the shutter when the camera is shut off, let it close, etc. while blowing air between the gaps of the shutter blades. You can buy a 'Cleaning Duster' spray bottle from Office Depot and use that. But be carefull to hold the bottle straight, don't tilt it or the liquid content will spray over your lens and you have to clean the oily residue with a solution of soap and water (I had to) and wet a paper tissue (use a Kleenex that is not impregnated with a lotion, on the back of the box it will tell you 'Not recommended for cleanig eyeglasses'.

Hope that helps.


If that doesn't work, then you may have to send the camera in for repair.

Aug 30, 2008 | Panasonic Lumix DMC-TZ3 Digital Camera

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"turn off and on again"

a few weeks ago i dropped my camera in the sea and i thought, ****. i was in the same boat, so i opened the shutter myself and turned on the camera and it works and takes pictures but the shutter wont close again so if you can make sure you have no dirt in your lense and you can manually open the shutter yourself it may work and if it stops turning on all together keep charging it and once it goes green turn the switch off and on again until it always turns green then it should work again.

Jun 22, 2008 | Samsung NV3 Digital Camera

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IR-300 Olympus

I had what sounds like the same problem. The camera was dropped and the shutter was stuck open. Just kept showing error message.
As I felt I had nothing to lose I began tapping it on a soft book and the shutter started to appear. I then shut it just using the end of my finger. When I then turned the camera on again it opened and shut when turned off. It has worked fine ever since.
Seems a rather poor design.
Hope this helps. Very best regards Peat.

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Dropped the camera, shutter won't closed, focus keep moving in and out, message "please turn off camera and turn on again"

turn it on and then take hold of the end of the lense and gently oull it and twist it you may hear it click but dont force it. then turn off and on again this may solve you problem.

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I dropped my camera and now the pictures are funny...

What you describe is the symptom of a stuck shutter. The shutter is inside the lens and must close in order for the image sensor to properly record the image. Yours is stuck open, and that is why you see the lines across your images. When a stuck shutter results from an impact it usually requires full disassembly and manual re-setting of the delicate shutter blades. This problem would require professional repair. Unfortunately damage from an impact is not covered by your factory warranty. You can find good repair services on the internet who can service your camera. David Millier Advance Camera Repair

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